Troubleshooting - Nortel CallPilot Mini Reference Manual

Chapter 10

Troubleshooting

This chapter describes some problems that can occur when you use CallPilot.
Some typical problems are listed and what to do if they occur.
The Auto Attendant transfers some callers to the General Delivery Mailbox
CallPilot requires a tone signal and a minimum voice level. If CallPilot does not receive a
response, the caller is automatically transferred by the Auto Attendant to the CallPilot operator. If
the operator is not available, the call transfers to the General Delivery Mailbox.
Possibly the extension called does not have a mailbox assigned to it. Ask your System
Administrator to verify that the mailbox is assigned to the extension.
I cannot forward my telephone to CallPilot
If you try to forward your extension to CallPilot and you hear a fast busy signal, you can be
forwarding to the wrong extension number. Dial the CallPilot Messaging access number to verify
you are calling the correct CallPilot Messaging access number. If you don't know the CallPilot
extension number ask your System Administrator.
My mailbox is not accepting messages
Make sure your mailbox is initialized. A mailbox cannot receive messages until it is initialized by
the owner. Refer to
Make sure your mailbox is not full. Refer to
If you are using an Alternate greeting, check if you have set up your mailbox to accept messages.
Refer to "Recording a Primary or Alternate mailbox greeting" on page
My name does not play in the Company Directory
Check to ensure that your mailbox is initialized. If it is not initialized, your name does not play in
the Company Directory and your mailbox cannot receive any messages. If you have recorded your
Company Directory name, ask your System Administrator to ensure that the Company Directory is
available.
I forgot my mailbox password
A forgotten password cannot be recovered. Your old password must be reset to the default
password of four zeroes (0000). After the System Administrator resets your password, you must
open your mailbox and change the default password.
My mailbox is locked
Your mailbox is locked if you attempt to access your mailbox and you hear the recording: "This
mailbox has been locked to prevent unauthorized access. Please contact your administrator for
assistance." Your mailbox is assigned a maximum number of incorrect password attempts.
CallPilot records the number of incorrect attempts from the last time your mailbox was
successfully accessed. If the number is exceeded you are locked out. You cannot open your
mailbox until the System Administrator resets the password.
"Initializing your mailbox" on page 7.
"My mailbox is full" on page 64.
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