Nortel CallPilot Mini Installation And Maintenance Manual
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Nortel CallPilot Mini Installation And Maintenance Manual

Nortel CallPilot Mini Installation And Maintenance Manual

Nortel callpilot mini voice messaging: user guide
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Part No. P0604219 03
CallPilot Mini
Installation and Maintenance
Guide

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  • Page 1 Part No. P0604219 03 CallPilot Mini Installation and Maintenance Guide...
  • Page 2 In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the rig ht to make changes to the products described in this document without notice. Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.

  • Page 3: Table Of Contents

    Preparing to install the CallPilot Mini........21...
  • Page 4 Initializing CallPilot Mini using CallPilot Manager ....... . . 36...
  • Page 5 CallPilot Mini does not function at all ........
  • Page 6 Glossary ............73 Index .
  • Page 7 CallPilot Mini connections ........
  • Page 8 P0604219 03...
  • Page 9 CallPilot Miniserial port pinout ....... . . 37 Table 13 Quick Install Wizard parameters for a CallPilot Mini ....41 Table 14 Maximum disk space required to backup CallPilot Mini .
  • Page 10 P0604219 03...

  • Page 11: Preface

    Preface The CallPilot Mini is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system. Before you begin This guide is intended for install technicians. This guide assumes that you have a working knowledge of the telephone system on which you are installing the CallPilot Mini.

  • Page 12: How To Get Help

    Preface How to Get Help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.
  • Page 13 CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777 email: csrmgmt@nortelnetworks.com APAC (Asia Pacific) Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644 email: asia_support@nortelnetworks.com CallPilot Mini Installation and Maintenance Guide Preface...
  • Page 14 Preface P0604219 03...

  • Page 15: How To Use This Guide

    CallPilot Mini. describes how to back up and restore CallPilot describes how to upgrade CallPilot Mini. describes problems, error messages and corrective actions. describes how to use a modem to access CallPilot Mini. CallPilot Mini Installation and Maintenance Guide...

  • Page 16: How The Instructions Are Presented

    Chapter 1 How to use this guide How the instructions are presented The tasks in this book are presented as step-by-step instructions, in the order you must carry them out. Warning and caution symbols Sometimes you will see symbols warning you to be careful. These symbols include: Note: alerts you to steps that are complicated or critical.

  • Page 17: System Overview

    System overview About CallPilot Mini The CallPilot Mini is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system.

  • Page 18: Hardware Overview

    Chapter 2 System overview Hardware overview The CallPilot Mini is a compact device that you can mount on a desk or on the wall. Figure 1 points out the various parts of the CallPilot hardware. Data connectors The CallPilot Mini has the following connections: •...

  • Page 19: Pcmcia Slots

    4 cm (1.5 inches) Voice message storage The voice message storage is the amount of memory that CallPilot Mini has to store greetings and voicemail messages. The CallPilot Mini provides 59 hours of voice message storage. With the optional message storage upgrade, the CallPilot Mini provides 82 hours of voice message storage.
  • Page 20 Chapter 2 System overview P0604219 03...

  • Page 21: Preparing To Install The Callpilot Mini

    Chapter 3 Preparing to install the CallPilot Mini This chapter explains what you need before you install the CallPilot Mini. Environment Make sure the installation area is: • clean, free of dust, dry and well ventilated • between 0 and 50 degrees Celsius •...

  • Page 22: Managing The Callpilot System

    “Initializing the CallPilot Mini” on page DNS server Your LAN does not require a DNS server for CallPilot Mini to operate. However, a DNS server provides an easier interface to accessing the CallPilot Manager URL by providing a language-based name, such as CallPilot01. After this name is added to the DNS server as an alias for the system IP address, users can start CallPilot Manager by entering this name.

  • Page 23: Installing Callpilot Mini

    Attach the wall mount bracket to a secure surface by the two inner holes. Use anchors, as necessary. Slip the slot on the back (near the top) of the CallPilot Mini onto the bracket. Secure the CallPilot Mini using a screw in the lower screw hole.

  • Page 24: Connecting The Callpilot Mini

    Chapter 4 Installing CallPilot Mini Connecting the CallPilot Mini Open the CallPilot Mini by inserting a flat screwdriver into the slot on the right-hand side of the door and pressing the tab out of the way. Figure 3 shows the inside of the CallPilot housing and points out the cable jacks.

  • Page 25: Figure 3 Callpilot Mini Connections

    Chapter 4 Installing CallPilot Mini Figure 3 CallPilot Mini connections Cable entry slot Cable trough Power 9V DC Port A TCM 1, 3 Port B TCM 2, 4 Ethernet port Status indicator lights CallPilot Mini Installation and Maintenance Guide...

  • Page 26: Callpilot Mini Leds

    Chapter 4 Installing CallPilot Mini CallPilot Mini LEDs When the CallPilot Mini starts up, the LEDs change to indicate where the CallPilot Mini is in the start up process. Table 3 indicates. Table 3 LEDs during startup LEDs When the CallPilot Mini is operating, the LEDs indicate the operating status of the CallPilot interfaces.

  • Page 27: Initializing The Callpilot Mini

    Chapter 5 Initializing the CallPilot Mini After you install and power up the CallPilot Mini, you need to initialize it. Initializing the CallPilot Mini sets the system parameters to their default settings and sets some global parameters. When the initialization is completed, the CallPilot Mini is operational and ready for you to begin administration programming.

  • Page 28: Configuring The Meridian 1 Pbx To Work With Callpilot Mini

    For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25 to CallPilot Mini.

  • Page 29: Creating An Acd Queue

    To receive the Company Greeting when accessing the Automated Attendant from a CO trunk, you must Auto Terminate the CO Trunk Group. The Auto Terminate DN must be the number you assign to the ACD DN for CallPilot Mini. (For example, ATDN 5666 as per the examples shown in the following procedures.) Note: Using Meridian 1 Night Service to direct calls to the CallPilot Mini will result in the call being classified as internal, therefore the Company Greeting would not play.

  • Page 30: Table 5 Creating An Acd Queue, Step 1

    Chapter 5 Initializing the CallPilot Mini Table 5 Creating an ACD Queue, step 1 (continued) Prompt Response ALOG Respond to the prompts according to Note: For any of the prompts not listed in the table below, press the Enter key to accept the default value.

  • Page 31: Assigning Acd Agents

    Chapter 5 Initializing the CallPilot Mini Table Comment Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini. The TN shown (4 0) is an example only. Type a name for this agent. The name shown (AGENT1) is an example only.

  • Page 32: Enabling The Call Forward On Busy Message

    Enabling the Call Forward on Busy message When a caller dials a CallPilot Mini user that is busy on another call, the caller is forwarded to the user’s mailbox. The caller will also hear a message stating that the user is on the phone, if you ensure that the Hunt prompt in LD 95 is set to B.

  • Page 33: Database Requirements For Incoming Did Digit Conversion

    MAXT 1 OCB1 255 OCB2 255 OCB3 255 IDCA YES DCMX 1 At the main prompt type, LD 49. Chapter 5 Initializing the CallPilot Mini Table Comment Change Customer Data Block New Flexible Code Restrictions Option Customer number For Option 11C...

  • Page 34: Table 10 Create Idc Tables To Convert Incoming Did Digits By Specifying The Idc Tree And Customer Numbers

    Chapter 5 Initializing the CallPilot Mini Respond to the prompts according to Table 10 Create IDC tables to convert incoming DID digits by specifying the IDC tree and customer numbers Prompt Response TYPE CUST 0-99 0-31 DCNO 0-254 IDGT 0-9999 0-9999...

  • Page 35: Table 11 Enable Digit Conversion For Required Did Trunk Routes

    DMOD ROUT 1 DES DMS TKTP DID IDC YES DCNO 0 NDNO 0 * DEXT NO Chapter 5 Initializing the CallPilot Mini Table Comment Change Route Data Block Customer number as defined in LD 15 For Option 11C Route number...

  • Page 36: Initializing Callpilot Mini Using Callpilot Manager

    Chapter 5 Initializing the CallPilot Mini Initializing CallPilot Mini using CallPilot Manager To initialize CallPilot Mini using CallPilot Manager you need to: • determine if your computer meets the CallPilot Manager requirements • connect to the CallPilot Mini • run the Quick Install Wizard...

  • Page 37: Connecting To The Callpilot Mini

    Connecting to the CallPilot Mini To connect to the CallPilot Mini, you need the IP address of the CallPilot Mini and a connection to the network that the CallPilot Mini is on. The default IP address for CallPilot Mini is 192.168.110.10.
  • Page 38 If you are using a computer, start your terminal emulation program. Remove power from the CallPilot Mini. Note: Steps 5 and 6 are used to force the CallPilot Mini to reboot. You can change the IP address only while the CallPilot Mini is booting up.
  • Page 39 12 If the CallPilot Mini needs a next hop router, press the Y key and press the Enter key. If the CallPilot Mini does not need a next hop router, press the N key, press the Enter key and go to step 15.

  • Page 40: Changing The Ip Address Using An Ethernet Crossover Cable

    CallPilot Manager to change the CallPilot Mini IP address before you connect it to the network. Note: If you do not have access to the CallPilot Mini through the network, you can use an Ethernet crossover cable to configure all of the CallPilot Mini parameters.

  • Page 41: Running The Quick Install Wizard

    Enter the IP Address or Fully Qualified Domain Name (FQDN) for the CallPilot Mini. If you do not know the IP Address or FQDN, contact your network administrator. This is the IP Address or FQDN you will use to access the CallPilot Mini using CallPilot Manager.
  • Page 42 Description Primary DNS Enter the IP Address of the Primary DNS server that CallPilot Mini uses. If you do not know the IP Address, contact your network administrator. The Primary DNS server allows you to use domain names, such as www.nortelnetworks.com, instead of IP addresses when accessing a site.
  • Page 43 CallPilot, refer to the CallPilot Manager Set Up and Operation Guide. Note: If you have changed any of the IP addresses or the Subnet Mask, you must reboot the CallPilot Mini before you start programming the CallPilot parameters. Chapter 5 Initializing the CallPilot Mini...
  • Page 44 Chapter 5 Initializing the CallPilot Mini P0604219 03...

  • Page 45: Language Configuration Utility

    If you selected the Server name option, enter the fully qualified domain name for the CallPilot Mini. If you selected the Server IP Address option, enter the IP address of the CallPilot Mini in standard dotted format. Click the Next button.
  • Page 46 17 If you want to change the second language, repeat steps 4 to 16 for the second language. 18 Reboot the CallPilot Mini by removing the power cable from the CallPilot Mini, waiting 30 seconds and then reconnecting the power cable.

  • Page 47: Password Administration

    General Delivery Mailbox. Log on to the General Delivery Mailbox using the general delivery mailbox number and password. Press °‚° . Press ‡‹‡‹°‡fl‡‡·‹ (R E S E T S M P S W D). CallPilot Mini Installation and Maintenance Guide...

  • Page 48: Resetting The Mailbox Passwords

    Chapter 7 Password administration Resetting the Mailbox passwords The Mailbox password allows users to access their mailbox. Resetting the password using CallPilot Manager Log on to CallPilot Manager. Click the Mailbox Administration heading. Click the Change/Delete Mailbox link. Click the Reset Password link by the mailbox for which you are resetting the password. A confirmation dialog box appears.

  • Page 49: Backing Up And Restoring Callpilot

    When you back up CallPilot, you make a copy the CallPilot information and store it in a directory on your computer. If your CallPilot Mini must be replaced or loses its programming, you can restore this back up information to your CallPilot Mini.

  • Page 50: Table 14 Maximum Disk Space Required To Backup Callpilot Mini

    CallPilot. This includes users accessing their mailboxes and callers leaving a message. Make sure that there is no one using the CallPilot Mini before you start the back up. Close your web browser window.

  • Page 51: Restoring The Callpilot Information

    11 In the Local Folder box, enter the path name of the directory on your computer in which you want to store the CallPilot information. 12 In the CallPilot Mini hostname or IP addresses box, enter the host name or IP address of the CallPilot Mini you want to backup.
  • Page 52 10 In the Local Folder box, enter the path name of the directory on your computer in which the CallPilot backup information is stored. 11 In the CallPilot Mini hostname or IP addresses box, enter the host name or IP address of the CallPilot Mini to which you want to restore information.

  • Page 53: Retrieving The Callpilot Log Files

    In the Local Folder box, enter the path name of the directory on your computer in which you want to store the CallPilot Log Files. In the CallPilot Mini hostname or IP addresses box, enter the host name or IP address of the CallPilot Mini from which you want to retrieve the log files.
  • Page 54 Chapter 8 Backing up and restoring CallPilot P0604219 03...

  • Page 55: Upgrading Callpilot Mini

    CallPilot Mini. These cartridges can be corrupted by inserting them in other devices. Restore power to the unit. The CallPilot Mini starts up. During the start up, the LEDs turn on and off in the following sequence: •...

  • Page 56: Upgrading The Message Storage

    Upgrading the message storage Message storage is the amount of memory available on your CallPilot system to store greetings and voice mail messages. You can upgrade the message storage on your CallPilot Mini from 59 hours to 82 hours. To upgrade the message storage, you replace the existing feature cartridge with the expanded memory feature cartridge.
  • Page 57 • LED lights to indicate that CallPilot is operating normally If the CallPilot Mini does not reboot, make sure the feature cartridge is in the bottom PCMCIA slot and is properly seated. If the feature cartridge is not inserted properly, disconnect the power from the CallPilot Mini, insert the feature cartridge in the bottom slot and restore power.
  • Page 58 Chapter 9 Upgrading CallPilot Mini P0604219 03...

  • Page 59: Troubleshooting

    For instructions about setting these parameters, refer to the manual supplied with the terminal. Check the RS-232 cable. Ensure it is connected to the serial port on CallPilot Mini and to the serial port on the terminal.

  • Page 60: Callpilot Mini Does Not Function At All

    Measure the power supply voltage. If the voltage is out of specifications, replace the power supply and retest the system. The power supply provides 9 VDC. If the power supply is within specifications, replace the CallPilot Mini, then reprogram and test the system. Cannot access CallPilot Manager...

  • Page 61: Callpilot Mini Fails During A Start Up

    Make sure another device is not using the CallPilot Mini IP address. To test this, disconnect the CallPilot Mini from the network and use a computer on the network to ping the CallPilot Mini IP address. If another device answers the ping, the CallPilot Mini IP address is being used by another device.

  • Page 62: Led 1 And Led 2 Are Blinking Quickly

    4 turn off briefly during the start up process. If these LEDs do not turn off briefly, the hardware initialization has failed. Refer to One or more of LEDs 1 to 4 do not turn on after CallPilot Mini has finished starting up...

  • Page 63: Modem Access

    Appendix A Modem Access When there is no access to the CallPilot Mini using a LAN connection or the serial port, you can use the modem to access to CallPilot Mini. Note: Although you can access CallPilot Manager using the modem, Nortel Networks recommends you use a LAN connection or an Ethernet crossover cable to access CallPilot Manager.

  • Page 64: Creating A Dial-Up Networking Connection

    Modem Access If your computer has a modem with one telephone cable connector, you need to use a telephone line splitter. To connect the line splitter: Disconnect the telephone line for the modem from the wall outlet. Insert the line splitter into the wall outlet. Connect the telephone line for the modem to one of the connectors on the line splitter.

  • Page 65: Creating A Dial-Up Networking Connection On Windows Nt 4.0

    Select the I know all about dial up connections and would prefer to edit the properties directly option. The Edit Phonebook Entry dialog box appears. Refer to “Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0” information about this dialog box. Modem Access CallPilot Mini Installation and Maintenance Guide...

  • Page 66: Configuring The Dial-Up Networking Tcp/Ip Parameters On Windows Nt 4.0

    Modem Access Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0 Click the Configure button. Click the Initial speed drop list and then click 115200. Select the Enable hardware flow control option. Clear the following options: Enable modem error control Enable modem compression Click the OK button.

  • Page 67: Creating A Dial-Up Networking Connection On Windows 2000 Or Windows Xp

    Click the Security tab. Select the Advanced (custom settings) option. Click the Settings button. Ensure that Data encryption is set to Optional encryption (connect even if no encryption). 10 Select the Allow these protocols option. Modem Access CallPilot Mini Installation and Maintenance Guide...

  • Page 68: Installing The Nortel Networks Modem Configuration Utility

    Each time that you run this application you will need to reboot your PC for the changes to take effect. To install the Nortel Networks Modem Configuration Utility: Load the CallPilot CD in the CD-ROM drive of your computer.

  • Page 69: Enabling The Callpilot Modem

    The CallPilot modem requires a special configuration for access. This requirement helps prevent unauthorized access to the CallPilot system. To configure your modem: Open the folder that contains the Nortel Networks Modem Configuration Utility. (CPsecureModem.exe). Double click CPsecureModem.exe. The Modem Configuration Utility opens. The current setting of the Modem appears at the bottom of the dialog window.

  • Page 70: Connecting To The Callpilot Modem

    Modem Access After your computer finishes restarting, the modem is ready to connect to the CallPilot modem. Note: You need to set the modem back to normal mode if you want to connect to a system other then the CallPilot. For information about how to set the modem back to normal mode, refer to connections”...
  • Page 71 When you are finished with the CallPilot system, end your connection to the CallPilot modem. Note: After you are finished accessing the CallPilot system, you must reconfigure your modem if you want to use it for normal modem connections. Modem Access CallPilot Mini Installation and Maintenance Guide...

  • Page 72: Configuring Your Modem For Normal Modem Connections

    This requires a reboot of your Configuring your modem for normal modem connections To configure your modem for normal connections: Open the folder that contains the Nortel Networks Modem Configuration Utility (CPsecureModem.exe). Double click CPsecureModem.exe.
  • Page 73 The tasks involved in setting up the different parameters of CallPilot. For example, configuring the telephone lines answered by CallPilot. See also Administration. Cursor A marker on the monitor screen that indicates where the next input from the keyboard or mouse will appear. CallPilot Mini Installation and Maintenance Guide...
  • Page 74 A widely used Local Area Network (LAN) protocol that uses coaxial cable or twisted pair wiring for connecting computers. Feature cartridge A device inserted into the CallPilot Mini that contains the initial software load or an upgrade. Feature Code A unique three-digit code that is used to access CallPilotfeatures and options from a telephone.
  • Page 75 Keycode A keycode is a code that allows you to add features to a CallPilot Mini. For example, the Mailbox Keycode allows you to add more mailboxes to the CallPilot Mini. A keycode consists of 3 eight digit numbers. It is also know as a software authorization code.
  • Page 76 A device with a display, such as a computer or a laptop, that you can connect to the serial port of the CallPilot Mini. Serial cable A cable that transfers data one bit at a time. This cable connects the CallPilot Mini to an RS232 terminal. Serial port A port that sends and receives data one bit at a time.
  • Page 77 Voice prompts also enable a caller to proceed along the call path of a CCR Tree. Wide Area Network (WAN) A collection of computers connected or networked to each other over long distances, typically using common carrier facilities. CallPilot Mini Installation and Maintenance Guide Glossary...
  • Page 78 Glossary P0604219 03...
  • Page 79 Log files 53 Mailbox Keycode 42 Mailbox, resetting password 48 Meridian 1 ACD Queue 28 compatible version 17 configuring for CallPilot 28 Message storage, upgrading 56 Modem Access 63 Modem, resetting access password 48 CallPilot Mini Installation and Maintenance Guide...
  • Page 80 Index Next-hop router 42 Note symbol 16 Opening the CallPilot 24 Option 11C, Meridian PBX 17 Outdial Method 43 Package check list 21 Passwords resetting 47 resetting administrator’s 47 resetting mailbox 48 resetting modem access 48 PBX, compatible Meridian 1 17 PCMCIA slots 19 Pinouts Ethernet crossover cable 40...
  • Page 81 Index Wall mount bracket 23 Wall mounting CallPilot 23 Warning symbol 16 Web browser, requirements 27, 36 CallPilot Mini Installation and Maintenance Guide...

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