Automated Attendant; Alternate Extensions - Nortel CallPilot Mini Reference Manual

6 Chapter 1 Using CallPilot
Auto Attendant
The Auto Attendant acts as a receptionist for incoming calls. When it is enabled, the Auto
Attendant answers your company's incoming telephone lines depending on the time of day. If
callers know which option they want, they can interrupt the Auto Attendant by entering their
selection on the dialpad of any tone-dial telephone.
The Auto Attendant provides callers with the voice prompts for:
• entering a mailbox number
• entering an extension
• using the Company Directory
• leaving a message
• reaching the Operator
• selecting an Alternate Language* (there is no voice prompt for this option)
* If CallPilot is installed with bilingual capabilities, callers can press
the other language.
When a caller selects an option, the Auto Attendant responds to the command either by routing the
call to an extension or mailbox within your company, or by directing the caller to the Company
Directory or the Operator.

Alternate extensions

You can have up to two Alternate extensions for your mailbox.
If a caller dials the main extension (an extension that has Alternate extensions assigned), the call
rings only at the main extension. If the call is not answered and the caller leaves a message, a
message indicator appears at the main extension and any Alternate extensions. You can access the
message from Alternate extensions the same way that you access messages from your main
extension telephone. Only an extension without a mailbox assigned to it can be used as an
Alternate extension.
If an Alternate extension is assigned to a telephone with Caller ID (CLID) and Call Display is
enabled, CLID information appears on the display. If the call is not answered, the call goes to
CallPilot and an audible tone occurs at all telephones.
P0989496 03
to hear voice prompts in
á