Troubleshooting - Bosch AUTODOME 7100i User Manual

64 en | Troubleshooting
6

Troubleshooting

If you experience difficulties operating your AUTODOME camera, refer to the following. If the
guidelines do not enable you to solve the problem, contact an authorized technician.
Problem
Nothing appears on the
screen.
The image on the
screen is dim.
The contrast on the
screen is too weak.
The image on the
screen is flickers.
The image on the
screen is distorted.
No video.
No video, but there is a
web page displayed.
2022-12 | V01 | DOC
Questions to Ask/Actions to Resolve the Problem
Are the power cord and line connection between the camera and network made
properly?
Is the lens dirty?
For the bubble interior: use clean dry compressed air, preferably from a spray
can, to remove any dust from the interior surface.
For the bubble exterior: only use cleaning solutions and cloths suitable for
cleaning safety glass lenses. Dry the bubble thoroughly with a dry nonabrasive
cloth to prevent water spots.
Never scrub the bubble with any abrasive material or cleaners.
Adjust the contrast feature of the monitor. Is the camera being exposed to strong
light? If so, change the camera position.
Does the camera face directly into the sun or fluorescent lighting? If so,
reposition camera.
Is the power frequency set properly in sync? If the power frequency is not set
correctly, the line lock synchronization mode cannot be used. Set the
synchronization mode to INT.NTSC Model power frequency in LL mode: 60 Hz.
– Check that the mains power to the power supply is on.
– Check that the PoE switch or midspan supports IEEE 802.3bt Type 3 (60W),
for non-IR models, and IEEE 802.3bt Type 4 (90W), for the IR models.
– Check that the SFP module is used on both ends of the fibers, supports the
type of fiber being used and1000Mbits/sec.
– Check to see if you have a web page.
If you do not, then you may have the wrong IP address. Use Configuration
Manager to identify the correct IP address.
If OK, then:
– Check that there is 24 V output from the transformer.
If OK, then:
– Check the integrity of all wires and mating connectors to the camera.
If OK, then:
– Reset the camera to factory defaults. (Refer to the Troubleshooting section
"Physical reset button.")
– Refresh the web browser.
– Close and reopen the web browser.
– Try a different web browser.
– Check that the lens IRIS is not closed down all the way by manually
attempting to open it.
– If there is no STREAM1 or STREAM2 display check to see if there is a M-
JPEG display. If there is M-JPEG but not a STREAM1 or STREAM2 display in
H.264 or H.265 then the problem might be with the BOSCH VideoSDK
software version.
User Manual
AUTODOME 7100i
Bosch Security Systems B.V.