Troubleshooting - Bosch AUTODOME 7100i Installation Manual

AUTODOME 7100i│AUTODOME 7100i IR
12

Troubleshooting

Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Problem
No camera control, but there is a web
page and video.
No video, but there is a web page
displayed.
Video is rolling, noisy, or distorted.
Camera moves when attempting to
move other cameras.
Bosch Security Systems
Questions to Ask/Actions to Resolve the Problem
- Ensure that the LAN cable has good connection and
is secured.
- Refresh the browser and ensure that video is
updated.
- Issue a soft reset through the menus (In the camera
WebGUI: Configuration, Camera, Installer Menu,
Reboot Device).
- If using PoE, check that the PoE midspan or PSE
Ethernet switch support IEEE 802.3bt Type 3 (60W)
for Non-IR AUTODOME models, and IEEE 802.3bt
Type 4 (90W) for IR AUTODOME models. If a non-
compliant midspan is used it may not be able to
provide adequate power for the AUTODOME and
some features like motor control may be disabled.
- Cycle the camera's power off and on.
- Refresh the web browser.
- Close and reopen the web browser.
- Try a different web browser.
- Check that the lens IRIS isn't closed down all the
way by manually attempting to open it.
- If there is no STREAM1 or STREAM2 display check
to see if there is a M-JPEG display. If there is M-JPEG
but not a STREAM1 or STREAM2 display in H.264 or
H.265 then the problem might be with the BOSCH
VideoSDK software version.
- Check that there is adequate light in the video
scene. If it is an IR model make sure that the
illuminator is turned on.
- Check the integrity of all connectors and splices of
the Ethernet cable.
-Reset the camera to factory defaults to ensure that
the camera settings are not corrupted (In the camera
WebGUI: Configuration, Camera, Installer menu,
Factory Defaults).
If O.K., then:
- Contact Bosch Technical Support.
- Check that the camera's IP address is properly set.
If camera's IP address is not set, then:
- Use Configuration Manager to confirm that two
cameras do not have the same IP address. If they do,
change the address of one of the cameras.
Installation Manual
Troubleshooting | en 41
2023-02 | V01 |