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Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505...
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Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
Standard 01.02. This document is up-issued to reflect changes in technical content. May 2007 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: WLAN IP Telephony: Installation and Configuration (553-3001-304).
How to get help Getting help from the Nortel Web site 13 Getting help over the phone from a Nortel Solutions Center 13 Getting help from a specialist by using an Express Routing Code 13 Getting help through a Nortel distributor or reseller 14...
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Handset configuration 42 Configure the WLAN Handset 2210/2211/2212 using the Configuration Cradle 42 Configure the WLAN Handset 6120/6140 using the Handset Administration Tool 43 Open and use the Admin menu on the handset 43 Alphanumeric string entry 45 Toggle options for the WLAN Handset 6120/6140 47 Partial DHCP configuration 47...
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Ring Options 81 Phone Options 82 System Info 83 Extension 83 Current Call Svr 83 Terminal Type 83 Push-to-Talk 84 WLAN Handset 6120/6140 Configuration menu Lock Keys 86 User Profiles 87 Phone Settings 88 Push-to-Talk 89 System Info 89 Extension 90 User Name 90 Default configuration 90...
Programmable keys on the WLAN Handset 6120/6140 129 Troubleshooting Wireless handset testing 131 Diagnostic Tools 133 Run Site Survey for the WLAN Handset 2210/2211/2212 133 Run Site Survey for the WLAN Handset 6120/6140 134 Diagnostics Mode 137 Syslog Mode 139 Troubleshooting the handset 146 Context 146...
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Initiating a PTT call with the WLAN Handset 6140 77 Programming the keys on the WLAN Handset 2210/2211/2212 122 Programming the keys on the WLAN Handset 6120/6140 129 Testing the WLAN Handset 2210/2211/2212 131 Testing the WLAN Handset 6120/6140 132...
(NN43001-505) for CS 1000, Release 5.0. Feature description Support is provided for the WLAN Handset 6120/6140 through the addition of the Nortel WLAN Handset 6100 Series Administration Tool Software. For more information about this tool for the WLAN Handset 6120/6140, including...
12 New in this release Zones for wireless handsets The WLAN Handset 6120/6140 is added to the designated wireless handset types. Open and use the Admin menu on the handset The procedures for opening and using the Admin menu on the WLAN Handset 6120/6140 and how to make an alphanumeric string entry are added.
How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides access to software, documentation, bulletins, and tools to address issues with Nortel products.
14 How to get help www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
European Union Directives Conformance Statement The WLAN Handsets 2210/2211/2212/6120/6140 comply with the essential requirements and other relevant provisions of R&TTE directive 1999/5/EC. You can obtain a copy of the Declaration from Nortel GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany or from tel.com/corporate/community/environment/life_cycle/declarations.html.
CAUTION Loud noise environment: The WLAN Handsets 2210/2211/2212/6120/6140 are designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users can experience degradation in call quality performance due to echo.
Pull off the road and park before making or answering a call, if driving conditions so require. Handset operation normal position Hold the handset as you would any other telephone, with the earpiece to your ear and speak into the microphone. The internal antenna is then positioned properly.
Note on legacy products and releases This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 5.0 software. For more information about legacy products and releases, click the Technical Documentation link under Support & Training on the Nortel home page: www.nortel.com...
(subject to corporate restrictions). The frequencies that are allocated are governed by IEEE guidelines for WLANs and are part of the free spectrum. The WLAN Handset 6120/6140 use a, b, and g frequencies, and the WLAN Handset 2210/2211/2212 use the b frequency.
• Nortel WLAN Handset 6100 Series Dual Slot Handset Charger— required hardware (USB cable not included) • USB Cable for the Nortel WLAN Handset 6100 Series Dual Slot Handset Charger For the purposes of this document • Configuration Cradle refers to the Nortel WLAN Handset 2200 Series Configuration Cradle.
Wired Equivalent Privacy The handsets support Wired Equivalent Privacy (WEP) as defined by the 802.11a, b, and g specification. Nortel offers the product with both 40-bit and 128-bit encryption. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN.
Local mode, press the off-hook (Green) or the MENU keys on the WLAN Handset 2210/2211/2212 or the soft keys and the Nav keys on the WLAN Handset 6120/6140. Pressing these keys changes the state of the handset to Active Idle or Active Off-Hook, therefore putting the handset in communication with the primary Signaling Server.
The External Applications Server (XAS) applications are not available on the handsets. CS 1000 features Nearly all CS 1000 features are supported on the wireless telephone system and WLAN Handsets 2200 Series. For a list of partially supported features, see a list of the features that are not supported, see not supported"...
The wireless LAN must be properly configured and operational through the use of 802.11a, b, and g SVP-compliant wireless APs. • The Nortel WLAN IP Telephony system must be connected to the network and completely operational. • A TFTP Server must be available on the network in order to load the appropriate firmware into the wireless handsets.
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"Downloading the firmware for the WLAN Handset 2210/2211/2212" (page 34) • WLAN Handset 6120/6140, follow the steps in "Downloading the firmware for the WLAN Handset 6120/6140" (page 35). Without the appropriate firmware, the handsets do not function properly. Procedure 1 Downloading the firmware for the WLAN Handset 2210/2211/2212...
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Procedure 2 Downloading the firmware for the WLAN Handset 6120/6140 Step Action Download the latest handset firmware from the Nortel Web site: www.nortel.com/support Ensure the TFTP Server is started. Load the latest version of the handset UNIStim code firmware and place it on the TFTP Server.
To display the firmware versions running on a wireless handset, power on the wireless handset and hold down the Power On/Start Call key For the WLAN Handset 6120/6140, Firmware Version is also an option on the Config menu. Software updates Nortel provides information about software updates.
WLAN Handset 2210/2211/2212" (page The Handset Administration Tool is a software utility for the WLAN Handsets 6120/6140. Use the Handset Administration Tool to configure options on the Admin Menu and the Config Menu, to assist with troubleshooting, and to upgrade the handset firmware.
4 "Opening and using the Admin menu on the WLAN Handset 2210/2211/2212" (page • on the WLAN Handset 6120/6140, follow the steps in "Opening and using the Admin menu on the WLAN Handset 6120/6140" (page 44). Procedure 4 Opening and using the Admin menu on the WLAN Handset 2210/2211/2212...
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44 WLAN Handset configuration Procedure 5 Opening and using the Admin menu on the WLAN Handset 6120/6140 Step Action With the wireless handset powered OFF, press and hold the Start key. While you press the Start key, press the End key.
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Press the Save soft key to save the entry and return to the menu. Press the Exit soft key to abort and return to the menu without saving any changes. Procedure 7 Making an alphanumeric entry on the WLAN Handset 6120/6140 Step Action Enter a number by pressing any keypad button.
Toggle options for the WLAN Handset 6120/6140 Some menu options on the WLAN Handset 6120/6140 have only two possible selections and operate on a toggle basis. The current setting appears on the second row of the display; this is called the info line. Press Enter to toggle between the selections.
COM port. You can configure only one handset at a time. Nortel does not recommend the use of adapters or port replicators because they do not properly handle the communications between the cradle and the PC.
Step Action On the PC, create a folder for the software. Using a Web browser, connect to www.nortel.com/support. Locate the entry for the NetLink Configuration Cradle. Click the product link and save the Configuration Cradle.exe file to the folder created in (Optional) Copy the release notes to the folder created in Double-click on the Configuration Cradle.exe file to install the...
Plan category:______________________ File name: _____________________________ Handset Administration Tool for the WLAN Handset 6120/6140 The Handset Administration Tool for the WLAN Handset 6120/6140 is a software utility that you install on a PC that has a USB port that can be cabled to the USB port of the Dual Charger.
Dual Slot Handset Charger USB Cable or comparable cable (with 5-pin mini-B connector) USB cables vary in the ability to make a proper connection to the Dual Charger USB port. Use the USB cable recommended by Nortel to ensure compatibility. USB driver To install the USB driver, follow the steps in USB driver"...
Plug the USB cable into the Dual Charger and into an available USB port on the PC. Power off a WLAN Handset 6120/6140 and place it into the charger. The handset automatically powers on in USB mode. The Microsoft Found New Hardware Wizard opens and asks if it can connect to Windows Update to search for software.
FTP site. Users must have a valid HandsetAdmin.exe installed on the connecting PC to unpack and install the upgrade. Package files are located under the /pub/nortel folder on the SpectraLink FTP server. The files have a version number with a .pkg extension in this format: HandsetAdminXxyy_yy_yy_yy.pkg...
To connect the handset, follow the steps in WLAN Handset 6120/6140 or WLAN Handset 6140" (page Procedure 17 Connecting to the WLAN Handset 6120/6140 or WLAN Handset 6140 Step Action In the Handset Administration Tool, select the Connect tab.
For more information, see configuration plan to a WLAN Handset 6120/6140" (page Configuration planning worksheet Use a worksheet similar to the one shown in worksheet"...
After you establish your configuration plans, the settings can easily be downloaded to the handsets. To download a configuration plan to a handset, follow the steps in 20 "Downloading a configuration plan to a WLAN Handset 6120/6140" (page 69). To upload a configuration plan from a handset, follow the steps in 21 "Uploading a configuration plan from a WLAN Handset 6120/6140"...
70 WLAN Handset configuration You can also load files or edit settings for the next Remove the handset from the charger. Procedure 21 Uploading a configuration plan from a WLAN Handset 6120/6140 Step Action On the Handset Settings Editor toolbar, click Read Handset.
Note any areas with excessive static or clarity problems and report it. Testing signal strength with the handset This test can be performed only if the Nortel WLAN IP Telephony system is installed and configured. Follow the steps in Handset 2210/2211/2212"...
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After the testing is complete, press Power Off/End Call to power off the wireless handset. Procedure 23 Testing signal strength using the WLAN Handset 6120/6140 Step Action Test signal strength in the covered area by putting a handset in Site Survey mode, using Any/Smry SSID.
Push-to-talk is not supported on the WLAN Handset 2210, the WLAN Handset 2212, or the WLAN Handset 6120. To initiate a PTT call, press the Talk button. All handsets that are monitoring the channel hear the transmission.
Because all phones on that channel are already in the receive state, there is no two-second delay. If no transmission occurs during the 10-second countdown period, the WLAN Handset 6120 plays the end call sound and reverts to the idle state. Receiving a PTT transmission Upon receiving a PTT transmission, the WLAN Handset 2211 plays the receiving alert sound and enters the receive state.
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To answer the call, press Power On/Start Call. The PTT call session is preempted and no PTT audio is heard. After the telephone call ends, press Power Off/End Call to go back on-hook, at which time PTT becomes active again. If an already active PTT call is ongoing, the PTT audio starts playing again.
Ring Options Select Ring to configure the ring for three separate functions. Use Telephone Ring for usual telephony functions. Use the Auxiliary Rings to configure different ringing patterns for OAI applications. Telephone Ring Select Telephone Ring to configure a distinctive ring style, volume and sequence.
(NN10300-077), WLAN Handset 2211 User Guide (NN10300-078), and WLAN Handset 2212 User Guide (NN10300-071). WLAN Handset 6120/6140 Configuration menu You can configure user-defined preferences from the Configuration menu. The wireless handset must be in contact with the system, no error messages displayed, and in Standby mode.
Terminal Type Select Terminal Type to view the type of PBX in use. For detailed information about the user-defined preferences in the Configuration menu and how to configure them, see WLAN Handset 6120 User Guide (NN43150-100). Firmware Version Select Firmware Version to view the current firmware version of the handset.
This chapter describes the options that are available from the Admin menu of the handsets: • "WLAN Handset 2210/2211/2212" (page 93) • "WLAN Handset 6120/6140" (page 107) WLAN Handset 2210/2211/2212 Table 14 "Admin menu options for the WLAN Handset 2210/2211/2212" (page 93) lists the Admin menu options for the WLAN Handset 2210/2211/2212.
The UNIStim Protocol to use for the handsets is 010. Any other protocol causes the wireless handset to malfunction. After selecting the correct protocol for the site, Nortel recommends upgrading the firmware for the wireless handsets. See of software updates"...
Admin password to access the Admin menu. IMPORTANT! Record the wireless handset Admin password and store it in a safe place. If the password is lost or forgotten, contact Nortel Technical Support. Startup Keylock Startup Keylock deactivates the keypad during startup so that initialization cannot be interrupted.
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APs on the new subnet. • Server 2 IP—the IP address of the secondary Nortel device. Currently, the wireless handset does not make use of this information. If using Static IP configuration, this is simply the IP address of the device. If...
IPsec VPN. For data encryption, the WLAN Handsets 2210/2211/2212 and WLAN Handsets 6120/ 6140 support 40-bit and 128-bit WEP, WPA, and WPA2 . In addition, the WLAN Handset 2212 supports 3DES for VPN encryption. If you use WEP, Nortel recommends that you configure the authentication type to open, because of a known weakness of the 802.11 shared key...
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40-bit WEP. Therefore, the effort to program many handsets with 128-bit keys may not be worth the effort put into it. For the best security on the WLAN Handsets 2210/2211/6120/6140, use WPA2-PSK; for best handset security on the WLAN Handset 2212, use IPsec VPN.
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Lifetime (sec)—gives the lifetime, in seconds, of the ISAKMP security association. When the lifetime expires, the tunnel must be closed and a new one created. Nortel recommends a minimum of 12 to 24 hours (43 200 to 86 400 seconds). The maximum value for the lifetime setting is 31 days (2 778 400 seconds).
Difficult to guess by intuition—even by someone who knows the administrator well. Birth dates, for example, are a poor choice. • Easy for the administrator to remember and type. Nortel does not recommend writing the password down. Reg. (Regulatory) Domain The Regulatory Domain defaults to None on the wireless handset display.
(other than Telephony Protocol) to their factory defaults. During configuration, press the right arrow to skip this mode. WLAN Handset 6120/6140 Table 16 "Admin menu options for the WLAN Handset 6120/6140" (page 107) lists the Admin menu options for the WLAN Handset 6120/6140.
Use Telephony Protocol to select the VoIP protocol that your site is licensed to download and run. The UNIStim Protocol to use for the WLAN Handset 6120/6140 is 032. Any other protocol causes the handset to malfunction. Push-to-talk All 24 Push-to-talk channels are allowed by default. The Push-to-talk menu provides the following options: •...
Nortel to have the password reset. Set Terminal Type The terminal type configures the WLAN Handset 6120/6140 for the type of PBX in use. The CS 1000 system requires the i2004 setting, the BCM system requires the 3rd Party setting. The current Terminal Type is shown on the information line.
OAI feature to preserve network bandwidth and battery life. IP addresses The WLAN IP 6120 handset can operate in three modes: DHCP enabled, either Full DHCP or Partial DHCP, and Static IP. Select the mode for operation from the IP Address menu: •...
Subnet Mask. Contact your network administrator for the proper settings for your network. A WLAN Handset 6120/6140 cannot roam across subnets because it cannot change its IP address while it is operational. Ensure that all your access points are attached to the same subnet for proper operation. If DHCP is...
Events—logs all errors, plus some events of interest • Full—logs all errors and all other events of interest Table 17 "Syslog message levels for the WLAN Handset 6120/6140" (page 117) lists the syslog messages and the level of logging produces each message.
• "WLAN Handset 2210/2211/2212" (page 119) • "WLAN Handset 6120/6140" (page 123) WLAN Handset 2210/2211/2212 The WLAN Handset 2210/2211/2212 emulates the IP Phone 2004. All IP Phone 2004 functions and messaging features are supported where possible. Functions that require use of the volume keys and the speakerphone function are not supported.
WLAN Handset 6120 User Guide (NN43150-100). WLAN Handset 6120/6140 The WLAN Handset 6120/6140 emulates the IP Phone 2004. All IP Phone 2004 functions and messaging features are supported where possible. The large screen area of the IP Phone 2004 and its numerous keys are mapped onto the smaller screen and fewer buttons of the wireless handsets.
128 Feature programming Table 20 IP Phone 2004 mapping to the WLAN Handset 6120/6140 IP Phone 2004 key Goodbye Directory Inbox Outbox Services Quit Copy If an OAI is operational, up to four function key sequences are assigned in the OAI configuration and override any function sequence established here.
In certain IP environments, the Line keys 1 to 6 on the handsets are programmable by the end user. Program the Line keys on the WLAN Handset 6120/6140 in the same manner they are programmed on the IP Phone 2004. Follow the steps in the WLAN Handset 6120/6140"...
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Follow the prompts to enter the information to program this button. For information about using the wireless handset features, see WLAN Handset 6120 User Guide (NN43150-100). To record the function assigned to each programmed key, use a template similar to Figure 12 "Programmed key map"...
To test the WLAN Handset 2210/2211/2212, follow the steps in Procedure 28 "Testing the WLAN Handset 2210/2211/2212" (page • To test the WLAN Handset 6120/6140, follow the steps in "Testing the WLAN Handset 6120/6140" (page Procedure 28 Testing the WLAN Handset 2210/2211/2212...
Press the Power On/Start Call key. Any line indicators turn off and the extension number display returns. Procedure 29 Testing the WLAN Handset 6120/6140 Step Action Power on the wireless handset by pressing End. A series of messages display as the wireless handset acquires the system.
Any = soft key to toggle between single and multiple ESSID mode Smry = soft key to return to summary display Run Site Survey for the WLAN Handset 6120/6140 Site Survey is used to evaluate the facility coverage before certifying that an installation is complete.
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2 Mb because an old 2 Mb handset is on the network (not applicable for the WLAN Handset 6120 and the WLAN Handset 6140) old style 2 Mb (not applicable for the WLAN...
Was PTT being used? • At what location did the problem occur? Record this information and provide it to the system administrator or Nortel Technical Support. No ring It is possible in certain situations for a voice mail message to be left on a wireless handset without the wireless handset ever ringing.
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Power On/Start Call to resume the call in progress. For the WLAN Handsets 6120/ 6140 only, do not press End. Place the call on Hold or Park, quickly remove the discharged...
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Nortel site. "Software updates" (page 37). None. Do not remove the battery or attempt to power off the phone while this message is displayed. Doing so can require the wireless handset to be returned to Nortel to be recovered.
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In the following example, the telephone with TN 062-02 is the WLAN Handset 2211. -> isetShow Set Information --------------- IP Address Type RegType State Up Time Set-TN Regd-TN ---------- ---- ----- ---- ----- ----- ------- 192.168.10.100 i2004 Regular online 4 22:59:22 061-00...
168 Troubleshooting Before calling Nortel Technical Support To facilitate the handling of the call, obtain the following information and have it available when placing a call to Nortel Technical Support: • firmware versions on the wireless infrastructure, such as the APs •...
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Restore Defaults option: • Configure the SSID to an available access point (AP). • Configure the Reg Domain to 01. Table 25 Factory default configuration for the WLAN Handset 6120/6140 Admin menu option 2nd level Phone Language Config...
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Document version: 01.04 Document date: 4 September 2007 To provide feedback or report a problem in the document, go to www.nortel.com/documentfeedback. Sourced in Canada The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.