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HunterDouglas PowerView Gen 3 Automation Manual

Duette and applause honeycomb shades
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Installation
Operation
Care
•
•
Duette
and Applause
®
®
Honeycomb Shades
PowerView
Gen 3 Automation
®

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Summary of Contents for HunterDouglas PowerView Gen 3 Automation

  • Page 1 Installation Operation Care • • Duette and Applause ® ® Honeycomb Shades PowerView Gen 3 Automation ®...

  • Page 2: Table Of Contents

    CONTENTS GETTING STARTED ...............1 Product View ................1 Tools and Fasteners Needed ..........2 INSTALLATION ..............3 Installation Overview .............3 STEP 1: Mount the Installation Brackets ......3 Mount the Installation Brackets — Inside Mount ....4 Mount the Installation Brackets — Outside Mount .....7 Mount the Installation Brackets —...

  • Page 3: Getting Started

    GETTING STARTED Product View Installation Brackets with Spacer Blocks Control Button PowerView Gen 3 ® Bottom Up Top-Down and Duolite ® Top-Down/Bottom-Up...

  • Page 4: Tools And Fasteners Needed

    GETTING STARTED Thank you for purchasing Hunter Douglas Duette and Applause Honeycomb Shades with ® ® PowerView Gen 3 Automation. With proper installation, operation, and care, your new ® shades will provide years of beauty and performance. Please thoroughly review this instruction booklet and the enclosed packing list before beginning the installation.

  • Page 5: Installation

    INSTALLATION Installation Overview To install your shade, you will need to perform the following four steps: STEP 1: Mount the Installation Brackets STEP 2: Mount the Battery Wand, If Applicable STEP 3: Install the Shade STEP 4: Connect the Power Source STEP 1: Mount the Installation Brackets Your order will include the correct number of installation ■...

  • Page 6: Mount The Installation Brackets - Inside Mount

    INSTALLATION Mounting Types and Window Terminology If the installation brackets are mounted correctly, the rest of the installation process follows easily. To prepare for this important first step, review the mounting types and basic window terminology illustrated below. Head Jamb Jamb Jamb Collectively, the sill and...
  • Page 7 INSTALLATION Center the brackets on your marks, then mark each of the screw holes. ■ Mounting depths vary depending on the fabric pleat size. See the following chart for ➤ minimum and fully recessed depth requirements (measured from the front of the sill to the back of the installation bracket).
  • Page 8 INSTALLATION Drill the screw holes using a ⁄ " drill bit. ■ CAUTION: Use drywall anchors when mounting into drywall. Use a level to check that the mounting surface is level. Shim the brackets if necessary. ■ Attach the installation brackets using the screws provided. ■...

  • Page 9: Mount The Installation Brackets - Outside Mount

    INSTALLATION Mount the Installation Brackets — Outside Mount Center the headrail over the window opening at the desired height. Use a pencil to lightly ■ mark the wall at each end of the headrail. Alternatively, measure the width of the headrail and use that width to mark the ➤...
  • Page 10 INSTALLATION Attach the installation or extension brackets using the screws provided. ■ IMPORTANT: The front edges of the brackets must be level and aligned to each other. If using spacer blocks, attach the spacer block/installation bracket assembly to a flat ■...

  • Page 11: Mount The Installation Brackets - End Mount

    INSTALLATION Mount the Installation Brackets — End Mount End mount the headrail when conventional mounting techniques will not work — for example, in an arched window opening. Position the end mount brackets so that the top of the attached installation brackets are at ■...

  • Page 12: Step 2: Mount The Battery Wand (If Applicable)

    INSTALLATION STEP 2: Mount the Battery Wand (If Applicable) Refer to the appropriate page based on your order. ■ For a battery wand, see below. ➤ For a headrail-mounted rechargeable battery wand, see page 11. ➤ For any other power options, the shade is installed first, see page 12. ➤...
  • Page 13 INSTALLATION Headrail-Mounted Rechargeable Battery Wand Install the Rechargeable Battery Wand Clips Hook the clip onto the back channel of the headrail. ■ Rechargeable Clip Front of Headrail IMPORTANT: Position the clip so that the battery wand will be between installation brackets.

  • Page 14: Step 3: Install The Shade

    INSTALLATION STEP 3: Install the Shade Front of Bracket Mount the Headrail Fits Under Groove CAUTION: Be sure no cables are pinched by the brackets Bracket or headrail during installation; damage or overheating of components could result. Headrail Fit the front channel on top of the headrail onto the front lip ■...

  • Page 15: Step 4: Connect The Power Source

    INSTALLATION STEP 4: Connect the Power Source NOTE: When power is connected to the motor, the LED under the control button housing will flash blue to indicate the shade is ready for operation. Refer to the appropriate page based on your order. ■...
  • Page 16 INSTALLATION Plug the power cable from the shade into the satellite battery pack cable. ■ Plug the other end of the satellite battery pack cable into the socket in the battery wand. ■ Battery Wand Cover Satellite Battery Pack Power Cable Cable from Shade Secure the satellite battery pack cable using wire retainers (not supplied).
  • Page 17 INSTALLATION Satellite-Mounted Rechargeable Battery Wand Install the Rechargeable Battery Mount Decide where you want to install the rechargeable battery mount. This may be mounted ■ behind the headrail, or in any desired location near the window covering. A satellite battery mount may be installed in any orientation. Make sure the provided cable is long enough to connect the satellite battery mount ➤...
  • Page 18 INSTALLATION Insert the Battery Wand into the Battery Mount NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the package. Match the direction of the arrow on the underside of the battery wand with the arrow on ■...
  • Page 19 INSTALLATION 18V DC Power Supply Power cable NOTE: When power is connected to the motor, a blue LED inside from shade motor the control button housing will flash to indicate the shade is ready for operation. Plug the power cable from the shade motor into the extension cable. ■...
  • Page 20 INSTALLATION 18V DC Power Supply with Daisy-Chain Connections NOTE: The daisy-chain feature is only available with the 18V DC Power Supply option. Refer to this section if you have an 18V Power Supply with daisy-chain connections. The daisy-chain feature allows up to three PowerView Gen 3 automated shades to be ®...

  • Page 21: Testing The Shade

    INSTALLATION Testing the Shade Use the control button to test the shade and ensure that the motor and power source are working correctly. CAUTION: When raising the shade for the first time, observe how the fabric stacks. It should stack evenly. Immediately stop the shade if the bottom rail is not level or the shade starts to rub against either window jamb.

  • Page 22: Attach Magnetic Hold-Down Brackets (Optional)

    INSTALLATION Attach Magnetic Hold-Down Brackets (Optional) Hold-down brackets provide stability and prevent swaying by securing the bottom rail, for example on French door applications. Hold-down brackets can only be used on outside mount shades. #1 — Bracket Placement Place the magnetic hold-down bracket near one end of the bottom rail. The magnet should ■...
  • Page 23 INSTALLATION #3 — Attach the Bracket Drill the pilot hole using a ∕ " drill bit and attach the bracket ■ using the screw provided. IMPORTANT: Do not over torque the screw. #4 — Install the Bracket Cover Slide the bracket cover over the magnetic hold-down bracket and mark the screw hole. ■...

  • Page 24: Operation

    Use the PowerView App to program and manage your PowerView Gen 3 remote(s) ■ as accessories. For more details, refer to the digital PowerView Gen 3 Automation Remote Control Guide. ■ Basic Operation Wake up the remote by picking it up or pressing ■ STOP.
  • Page 25 OPERATION Bottom Up Shades GROUP NUMBERS OPEN Each number represents a different group - Raise shade(s) RIGHT ARROW - No function LEFT ARROW - No function FAVORITE - Press to select - Press once to send shade(s) to your first all groups Favorite position* - Quickly press twice...
  • Page 26 OPERATION Top-Down/Bottom-Up and Duolite Shades ® OPEN - Press once to raise the GROUP NUMBERS bottom and middle rails Each number represents and open the shade(s) a different group from the bottom-up - Quickly press twice to raise the bottom rail*** RIGHT ARROW LEFT ARROW - Press once to raise...
  • Page 27 OPERATION Top-Down Shades OPEN - Press to lower GROUP NUMBERS the moving rail and Each number represents open the shade(s) a different group LEFT ARROW - Press to lower RIGHT ARROW the moving rail - Press once to raise the moving rail - Press to select all groups FAVORITE...

  • Page 28: Resetting The Shade

    PowerView Gen 3 Remote For more information regarding operation and programming of the PowerView Gen 3 Remote, refer to the digital PowerView Gen 3 Automation Remote Control Guide. Resetting the Shade Calibration Reset The calibration reset is used to recalibrate the shade's travel limits. This action is performed in the PowerView App.

  • Page 29: Level The Rail(S)

    OPERATION Level the Rail(s) Lift the bottom rail to locate the pockets on ■ the underside of the rail. With the middle rail on Top-Down/ ➤ Bottom-Up shades, the pockets are on the top side of the rail. See below for the middle rail adjustment ➤...

  • Page 30: Troubleshooting

    TROUBLESHOOTING Troubleshooting If your shade is not operating correctly: Review the digital support guide for your control device. ■ Refer to the following troubleshooting procedures for specific solutions for your shade. ■ If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331. Problem The shade will not fit into the installation brackets.
  • Page 31 TROUBLESHOOTING Problem The shade is not responding to the PowerView Gen 3 remote. ® Solution IMPORTANT: A shade will not operate until it is joined to a group. Check that the correct group number is selected. The LED on that group number will light up.
  • Page 32 TROUBLESHOOTING Problem Batteries in the battery wand need to be replaced. Solution Replace the batteries in the battery wand. Squeeze the cap latch to release the cap and remove the cap from the battery wand. Battery Wand Install the batteries according to the instructions on the battery wand label.
  • Page 33 TROUBLESHOOTING Problem Rechargeable battery needs recharging. Solution There are two methods for charging the rechargeable battery wand — the dual charging station or the single charger. CAUTION: The rechargeable battery wand can only be charged with these Hunter Douglas provided charging options. Attempting to charge battery wands with an alternative charger may result in permanent damage.
  • Page 34 TROUBLESHOOTING Problem Rechargeable battery needs recharging (continued) Solution Recharging Via the Single Charger Remove the rechargeable battery wand from the mount, or insert the single charger cable without removing from the shading. Attach the plug adapter to the charger. ■ Attach the female end of the charging cable to the ■...
  • Page 35 TROUBLESHOOTING Problem Rechargeable battery needs recharging (continued) Solution Reinserting the Rechargeable Battery Wand into the Mount Match the direction of the arrow on the underside of the battery wand with ■ the arrow on the battery mount. Insert the nose of the battery wand into the cavity of the battery mount. ■...

  • Page 36: Care

    CARE Removing the Shade Lower the shade approximately 4". ■ While holding the headrail, push Bracket ■ back on the bottom tab of the Back of installation bracket with a flat Remove Shade Headrail blade screwdriver to release the bottom edge of the headrail. After releasing the bottom edge, Bottom ■...
  • Page 37 CARE Bathtub Cleaning/Water Immersion CAUTION: Do not immerse Alexa, Alexa Metallic , Calypso , Commercial, Elan , India ™ ™ ® Silk , all Batiste fabrics, all Alustra Duette fabrics, and all room-darkening fabrics. Do not ™ ® ® immerse Applause Esprit fabrics.

  • Page 38: Declarations

    Hunter Douglas hereby declares that the PV34 is in compliance with the essential requirements and other relevant provisions of Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio Equipment Directive (RED) 2014/53/EU. A copy of the DoC can be obtained online: www.hunterdouglas.com/RFcertifications.

  • Page 39: Child Safety

    CHILD SAFETY...

  • Page 40: Warranty

    If you are not thoroughly satisfied, simply contact Hunter Douglas at (800) 789-0331 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

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