HunterDouglas PowerView Gen 3 Automation Manual page 31

Problem The shade is not responding to the PowerView
Solution IMPORTANT: A shade will not operate until it is joined to a group.
Check that the correct group number is selected. The LED on that group
number will light up. You can also check which group number the shade is
joined to on the remote in the PowerView App. You can find this under MORE
> ACCESSORIES in the app.
Check if the batteries need to be replaced. If the batteries are completely
drained, none of the lights will turn on. If the batteries are running low, the
inner ring buttons (open, close, right arrow, left arrow, stop) light up RED. In
either case, the batteries need to be replaced. The remote takes two
CR2032 batteries.
Problem The shade is operating slowly or does not raise or lower completely.
Solution The batteries may be low in the battery wand, satellite battery pack, or C-size
battery wand. Replace the batteries.
Check that the power source is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets.
Check that the fabric stacks up evenly into the headrail. If not, see "Level the
Rail(s)" on page 27.
The shade may need to be reset. Refer to "Resetting the Shade" on page 26.
Problem The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution Lower the shade completely to allow it to "self-correct" skewing.
Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail, if necessary.
Problem The shade limits need to be adjusted - top limit
Solution See "Electronic Limit Adjustments" on page 26.
Problem The shade limits need to be adjusted - bottom limit
Solution See "Electronic Limit Adjustments" on page 26.
TROUBLESHOOTING
Gen 3 remote.
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