HunterDouglas Silhouette, Nantucket Manual

GETTING STARTED

Product View

With proper installation, operation, and care, your new shadings will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the packing list before beginning the installation.

Tools and Fasteners Needed

• ¹⁄4" Hex, Flat blade, and Phillips screwdrivers
• Level (laser level is recommended)
• Measuring tape and pencil
• Pliers or heavy-duty scissors
• Power drill, ³⁄32" drill bit, and ¹⁄4" hex driver

In addition, you will need fasteners designed to work with your specific mounting surface(s).

• #6 Hex Head Screws (Provided). Two 1¹⁄2" screws are provided per installation bracket.
• Longer Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long enough for a secure attachment.
• Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.
• Rechargeable Battery Wand Spacer Block Kit (Provided with rechargeable battery wand option). Spacer block kit includes two #8 2½" screws and two ½" spacer blocks.
• Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.

Importance of Limit Stops on Silhouette and Nantucket Window Shadings Limit stops serve as the upper travel limit for the bottom rail, preventing it from rotating around the fabric roll. Limit stops are located 6" from the ends of the headrail or are centered on shadings less than 36" wide. When a shading is made, the limit stops are adjusted according to the size of the fabric roll. Occasionally, this adjustment changes during shipping or installation. If this happens, problems can be fixed by readjusting the limit stops. See the Troubleshooting section if shading operation is difficult or if the bottom rail rotates around the fabric roll. Shown below are the four possible positions of limit stops for large to small fabric rolls.

Installation Overview

To install your shading, you will need to perform the following four steps:

1. Mount the Installation Brackets
2. Mount the Battery Wand and Connect the Power Cable, If Applicable
3. Install the Shading
4. Connect the Power Source, If Applicable

Mount the Installation Brackets

• Your order will include the correct number of installation brackets for your shading width, as shown in the table below.
• Shading orders may also include spacer blocks or extension brackets, if they were specified for added clearance.
  • Extension brackets are used for end mount shadings, as well.

    Shading Width	Brackets
    14" to 48"	2
    481∕8" to 96"	3
    961∕8" to 120"	4

    
    

Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows easily. To prepare for this important first step, review the mounting types and basic window terminology illustrated below.

• Refer to the appropriate page below based on the mounting type chosen for your order:
  • Inside Mount
  • Outside Mount
  • End Mount

Mount the Installation Brackets — Inside Mount
Prepare the Installation Brackets
NOTE: Back cover is not available with rechargeable battery wand.

If using the optional back cover:
NOTE: If you have a battery wand, do not remove the top tab on the back cover bracket.

• If you have a satellite battery pack or an 18V DC Power Supply, remove the top tab on the back cover bracket.
• Snap the back cover bracket into the metal installation bracket.

If not using the optional back cover:

• If you have a battery wand, remove the bottom tab from the back cover bracket.
• Snap the back cover bracket into the metal installation bracket. This ensures adequate space for the battery wand.
• If you have a satellite battery pack or an 18V DC Power Supply, it is not necessary to use the back cover bracket.

Mount the Installation Brackets

• Measure and mark end bracket locations 2" in from each jamb.
  • If more than two installation brackets are required (see table), mark the location of additional bracket(s) spaced evenly between the two end bracket locations. Mount into wood whenever possible.
  • Allow a minimum of 18" between bracket centerlines on the motor side for the battery wand/rechargeable battery wand.
    
  • The depth required for mounting will vary depending on the power supply and mounting type.

• Center the installation brackets on your marks and mark the location of the screw holes.
  • Allow sufficient rear clearance when positioning the brackets.
    NOTE: Rear clearance is the distance between the back of the installation bracket and the nearest obstruction; such as glass or frame.
    
    The back cover is not available with the rechargeable battery wand.
    

The front edges of the installation brackets must be level and aligned.

Failure to properly align the brackets could result in the headrail releasing from the brackets.

• Drill the screw holes using a ³⁄32" drill bit.
  
  Use drywall anchors when mounting into drywall.
• Use a level to check that the mounting surface is level. If necessary, you can shim (not provided) the brackets.
• Attach the installation brackets using the screws provided.
  
  Do not overtighten the screws. Check to ensure the lever can be moved easily side to side. If not, loosen the screws in one-eighth turn increments until the lever can be moved easily.

Mount the Installation Brackets — Outside Mount

• Center the headrail over the window opening at the desired height. Use a pencil to lightly mark each end of the headrail.
  • Alternatively, measure the width of the headrail and use that width to mark the headrail end points over the window opening.
• Mark 2" in from each of the headrail end marks.
  • If more than two installation brackets are required (see table), mark the location of additional bracket(s) spaced evenly between the two end bracket locations. Mount into wood whenever possible. Allow a minimum of 18" from the motor side for the battery wand/rechargeable battery wand.
    
• Center the installation brackets or extension brackets on your marks and mark where to drill the screw holes.
  • A minimum 1" flat vertical surface is required for the installation brackets. Extension brackets require 1¹⁄4".
  • The tops of the installation brackets or extension brackets should be at the desired height. The brackets should be level and aligned.
    
    The rear of the brackets must be flush against a flat mounting surface. Do not mount brackets on curved molding.
    
• Drill the screw holes using a ³⁄32" drill bit.
  
  Use drywall anchors when mounting into drywall.
• Attach the installation or extension brackets using the screws provided.
  
  The tops of the installation brackets or extension brackets must be level with their front edges aligned.
  
  If using a battery wand, use a minimum of one ¹⁄2" and one ¹⁄4" spacer blocks per installation bracket to provide the clearance required for the battery wand. If using a headrailmounted rechargeable battery wand, use two ¹⁄2" spacer blocks per installation bracket to provide the clearance required for the rechargeable battery wand.
  
• If using spacer blocks, attach the spacer block(s) and installation bracket to a flat vertical mounting surface with #6 screws long enough for a secure installation.
  
  Do not add more than 1¹⁄2" of clearance using spacer blocks.
  
  The tops of the installation brackets must be level with the front edges aligned.
  
• If using extension brackets, attach an installation bracket to the underside of each extension bracket using the speed nuts and screws provided.
  

Mount the Installation Brackets — End Mount
End mount the headrail when conventional mounting techniques will not work — for example, in an arched window opening.

• If you ordered a back cover, attach the back cover brackets to the installation brackets.
  
  • If a satellite battery pack or an 18V DC Power Supply is used, first remove the top tab from the back cover bracket.
  • Snap the back cover bracket into the metal installation bracket.

• Mount extension brackets to each side of the opening at the desired height of the shading.
  
  • The mounting surface must be vertical and flat, not part of an arched curve.
  • Minimum mounting surface width with a built-in battery wand is 2¹⁄8".
  • Minimum mounting surface width with a satellite battery pack, satellite-mounted rechargeable battery wand, or 18V DC Power Supply is 1¹⁄2".
• Attach the installation brackets to the extension brackets using the provided screws and speed nuts.
  
  To end mount shadings into a surface other than a secure wall stud, use medium to heavy-duty wall anchors (not provided) matched to the wall thickness. Failure to mount the brackets securely may result in injury or property damage.
• If using the optional back cover: Install the cover into the back cover brackets. If necessary, trim the back cover to the desired width.
  
  If using a battery wand, do not install the optional back cover until the wand is installed. See "STEP 2: Mount the Battery Wand and Connect the Power Cable, If Applicable".
  

Mount the Battery Wand and Connect the Power Cable, If Applicable

For the headrail-mounted battery wand and rechargeable battery wand, battery wand clips and battery wand/rechargeable battery mount are installed before the shading is installed. Any other power options, the power source will be connected after the shading is installed.

Battery Wand
Install the Battery Wand Clips

• Attach the battery wand clips to the headrail.
  
  Position the clips close to the power cable.

Mount the Battery Wand into the Battery Wand Clips

• Position the battery wand with its socket toward the motor end of the shading.
• Push the battery wand straight up into the battery wand clips until it snaps into place. Check to make sure the battery wand is secure.
  
  Be sure the cables do not become pinched by the battery wand clips during installation. Damage or overheating of components could result.

Plug the Power Cable into the Battery Wand
NOTE: When power is connected to the motor, a green LED inside the programming button housing will flash to indicate the shading is ready for operation.

• From the back of the shading headrail, connect the power cable (from the motor side) into the socket on the battery wand.

Headrail-Mounted Rechargeable Battery Wand
Install the Rechargeable Battery Wand Clips

• Attach the battery wand clips to the headrail.
• Hook the battery wand clip onto the back channel of the headrail.
  
  Position the clip so that the battery wand will be between installation brackets.
  

Install the Rechargeable Battery Mount into the Battery Wand Clips

• From the back of the shading headrail, connect the power cable from the motor side into the socket on the rechargeable battery mount.
• Align the slots in the battery mount with the battery wand clips.
• Push the battery mount onto the battery wand clips until it snaps into place. Check to make sure the battery mount is secure.
  
  Be sure the cable does not become pinched by the battery wand clips during installation. Damage or overheating of components could result.
  NOTE: Do not install the rechargeable battery wand into the battery mount before installing the shading. See "STEP 4: Connect the Power Source — Headrail-Mounted Rechargeable Battery Wand" for instructions on inserting the battery wand into the battery mount.
  

Proceed to "STEP 3: Install the Shading".

Install the Shading

Install the Optional Back Cover (If Applicable)
The optional back cover is used on inside and end mounts only.

• Install the back cover into the back cover brackets on the rear of the installation brackets, as shown. If necessary, trim the back cover to the desired width.
  • On shadings with battery wand(s), the top of the back cover fits onto the top tab of the back cover bracket.
    
    If using a battery wand, do not install the optional back cover until the wand is installed. Refer to "STEP 2: Mount the Battery Wand and Connect the Power Cable".
    
    The back cover is not available with the rechargeable battery wand.
  • On all other shadings, the top tab has been removed and installs closer to the installation bracket.

Mount the Headrail

• Peel back the protective covering from the top of the fabric-covered headrail. Leave the rest of the protective covering on the front of the headrail.
• Position the shading so that the front faces you.
• Slide the headrail into the installation brackets so the edge of the headrail is between the lever and the bracket, as shown.
• Firmly push the headrail into each bracket until it clicks and the lever snaps to the right side of the bracket.
  
  Carefully pull on the headrail at each bracket to ensure it is installed securely.
• Completely remove the protective covering from the fabric-covered headrail.

Attach the Optional Dust Cover (If Applicable)
The dust cover is used to protect the top of the headrail from exposure on outside mounted shadings.

• Cut the dust cover to desired width.
• Remove the paper backing on one side of the hook and loop fastener dots.
• Apply the dots to the installation brackets on each end of the shading.
  

• Remove the remaining paper backing from the dots.
• Center the dust cover over the top of the shading, above the previously placed dots.
• Press the dust cover down onto the do

Connect the Power Source, If Applicable

If you have attached the battery wand in step 2, proceed to "Testing the Shading".
NOTE: When power is connected to the motor, a green LED inside the programming button housing will flash to indicate the shading is ready for operation.

• Refer to the appropriate page based on your order.
  • For an optional satellite battery pack, see below.
  • For an optional headrail-mounted rechargeable battery wand.
  • For an optional satellite-mounted rechargeable battery wand.
  • For an optional 18V DC Power Supply.
  • For an optional 18V DC Power Supply with daisy-chain connections.
  • For any other Hunter Douglas power options, see the instructions that came with the unit.

Satellite Battery Pack
Mount the Satellite Battery Pack

• Decide where you want to mount the satellite battery pack. A satellite battery pack may be mounted in any orientation.
• Mark the screw holes for the wall mount bracket.
  
• Drill the screw holes using a ³⁄32" drill bit.
• Remove the backing from the double-sided tape. Press the bracket into place.
• Attach the bracket using the screws provided.
• Position the battery wand so the power cable is easily connected to the socket.
• Snap the battery wand into the wall mount bracket.
  
• Install the cover with the slot aligned to the socket in the battery wand.
  
• Plug the power cable from the shading into the extension cable.
• Plug the other end of the extension cable into the socket in the battery wand.
  

Headrail-Mounted Rechargeable Battery Wand
Insert the Rechargeable Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the package.

• Match the direction of the arrow on the underside of the battery wand with the arrow on the battery mount.
• Insert the nose of the battery wand into the cavity of the battery mount.
• Push the battery wand flush into the mount until the battery snaps into place.

Failing to insert wand properly may cause it to fall out of the mount, posing an injury risk and potentially damaging the wand. Additionally, when mounting on a door, closing the door with excess force may cause battery wand to dislodge from the mount, also posing an injury risk and possibly damaging the wand.

Satellite-Mounted Rechargeable Battery Wand
Install the Rechargeable Battery Mount

• Decide where you want to install the rechargeable battery mount. This may be mounted behind the headrail, or in any desired location near the window covering. A satellite battery mount may be installed in any orientation.
  • Make sure the provided cable is long enough to connect the satellite battery mount and the shading.
    
    The rear of the battery mount must be flush against a flat mounting surface. Do not install on a curved molding.
    
• Mark the screw holes.
• Drill the screw holes using a ³⁄32" drill bit.
• Attach the battery mount using the screws provided.
  
  Only use the screws provided with the battery mount, designed so that the screws will install flush with the mount. Protrusion of the screws could result in either the battery wand not attaching properly causing a failure to connect, or the wand falling out of the mount. Do not over-tighten the screws.
• Connect the power cable from the motor side into the power socket on the rechargeable battery mount.
  NOTE: With longer cables, wire retainers (not supplied) are recommended to secure the cable.
  

Install the Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the package.

• Match the direction of the arrow on the underside of the battery wand with the arrow on the battery mount.
• Insert the nose of the battery wand into the cavity of the battery mount.
• Push the battery wand flush into the mount until the battery snaps into place.
  
  Failing to insert wand properly may cause it to fall out of the mount, posing an injury risk and potentially damaging the wand. Additionally, when mounting on a door, closing the door with excess force may cause battery wand to dislodge from the mount, also posing an injury risk and possibly damaging the wand.

18V DC Power Supply
Connect the Power Supply

• Plug the power cable from the shading into the extension cable.
• Plug the other end of the extension cable into the 18V DC Power Supply.
• Plug the 18V DC Power Supply into a standard outlet.
• Secure the extension cable using wire retainers (not supplied). If hiding the cable behind the shading, make sure it does not impede the operation of the shading.
• Space the wire retainers approximately 15" apart along the power supply cable, as shown.

Keep cords and small parts out of the reach of children. They can wrap cords around their necks and STRANGLE. They can also put small parts in their mouths and CHOKE.

Electric shock and/-or a fire hazard may occur, if not properly installed.

18V DC Power Supply with Daisy-Chain Connections
The daisy-chain feature allows up to three PowerView® shadings to be powered by a single 18V DC Power Supply. However, each shading can operate independently. The daisy-chain feature is only available with the 18V DC Power Supply option.

• Route the power cables from each shading to the connector, using an extension cable, if necessary.
• Plug an extension cable into the connector and plug the cable into the 18V DC Power Supply. Two extension cables and two connectors are used for three shadings.
  
• Plug the 18V DC Power Supply into a standard outlet.

Testing the Shading

Use the programming button to test the shading and ensure that the motor and power source are working correctly.

• Press the programming button to lower the shading. If the shading does not operate, see "Troubleshooting".
• Test vane operation by pressing the programming button to open the vanes and then pressing it again to close the vanes.
• After the vanes are fully closed, press the programming button to raise the shading.
  
  When raising the shading for the first time, observe how the fabric rolls up into the headrail. It should roll up evenly. If the bottom rail is not level or the shading starts to rub against either window jamb, immediately press the programming button to stop the shading. See "Adjust the Bottom Rail Weight".

Attach Magnetic Hold-Down Brackets (Optional)

• Lower the shading, keeping the vanes closed.
• Place the magnetic hold-down brackets onto the bottom rail just inside the end caps, oriented as shown.
• Hold the brackets while opening and closing the vanes. (It may be necessary to have someone assist you.) Adjust the brackets to the best overall position.
• Mark the screw locations using one of the mounting options shown below.
  • The screw should be placed in the middle of the channel. This will allow for adjustment.
    Outside Mount
    
    Inside Mount
    

• Drill the screw holes using a 3 ⁄ 32 " drill bit.
• Attach the hold-down brackets to the mounting surface using the screws provided.
• If necessary, adjust the bracket height by loosening the screw and sliding the bracket up or down.
  

Using the PowerView^® Remote

First, activate the remote by pulling both plastic tabs from the back battery compartment.


If you have more than one remote, see "Adding Additional Remote(s) to the PowerView® Shade Network" in the PowerView Automation Remote Control Guide.

Joining a Shading to a Group

The shading will not operate using the remote until it has been joined to a group.

1. Press and hold STOP on the remote until the indicator lights blink (approximately 6 seconds). The remote is now in program mode.
2. Press the desired group number (1 – 6) on the remote. The backlit group number will flash to show it is selected.
3. While pressing the programming button on the shading, press OPEN on the remote. The green light flashes once and the shading will move slightly twice (up, down, or down, up) to indicate the shading has joined the group. Release the programming button.
4. Press and hold STOP on the remote until the indicator lights stop blinking (approximately 6 seconds).

Basic Operation

• To wake up the remote, simply pick it up or press STOP. The last group(s) selected will be highlighted and active.
• Press "all" or groups 1 – 6 to select specific shading(s) to move. Selected group button(s) will light to show they are selected.
• Multiple group buttons may be selected at a time.
• To deselect a group, press the group button again. The backlight for that group button will go out.
• Press CLOSE to lower the selected shading(s).
• Press the right arrow to open the vanes.
• Press the left arrow to close the vanes.
• Press OPEN to raise the selected shading(s).
• Press STOP to stop shading or vane movement anywhere along its travel.
• While a shading is in motion, press the opposite of shading motion ( OPEN or CLOSE) to reverse direction.
• Press FAVORITE to send selected shading(s) to your preset "favorite" position. Refer to the PowerView® Automation Remote Control Guide on how to set a favorite position. The default favorite position is the shading at 50% open.

Operating Tips

1. When the shading is raised, pressing the right arrow will first lower the shading and then open the vanes.
2. When the shading is lowered with the vanes open, pressing OPEN will first close the vanes and then raise the shading all the way.

Change the Closed Vane Adjustment Position
The closed vane adjustment position is set for each shading at the factory and normally does not require readjustment. Use the following instructions to reset the position for shadings that may need additional adjustment. The objective is to get the longest drop of the shading with the vanes fully closed.
There is a one minute time limit while the shading is in fine adjustment mode. The shading must be moved at least once during each minute to prevent the mode from timing out.

1. On the remote, press the group number of the shading (1–6), then press the left arrow to fully lower the front shading and close the vanes.
2. While pressing the programming button on the shading, press the left arrow on the remote, then release the programming button on the shading. The programming button light will turn on solid red to indicate the shading is in fine adjustment mode.
   NOTE: If the shading moves, or the programming button flashes green, repeat steps 1 and 2.
3. Use OPEN, STOP, and CLOSE on the remote to lower the shading or raise the shading as far as possible without opening the vanes. The shading will move in slow speed while in fine adjustment mode.
   NOTE: In the vanes closed position, the bottom rail will be slightly raised from the window sill, which is normal.
4. Set the new adjustment position. Press and hold STOP on the remote for approximately 6 seconds, until the indicator lights on the remote start blinking.
5. Save the new adjustment position and exit fine adjustment mode. While pressing the programming button on the shading, press the left arrow on the remote, then release the programming button. The red light turns off, the green light flashes twice, and the shading moves slightly twice to confirm that the new setting was accepted.
6. Exit program mode on the remote. Press and hold STOP on the remote until the indicator lights on the remote stop blinking (approximately 6 seconds), or let the remote time out (approximately 20 seconds).
7. Test the shading to confirm the new adjustment position.

Further Operation and Programming Information
PowerView® Pebble® Remote and/or PowerView® Surface Remote Operation
For information regarding operation and programming of the PowerView® remote, refer to your PowerView® Automation Remote Control Guide or to the online PowerView Step-by-Step Guide.

PowerView® Scene Controller
For information regarding operation and programming of the PowerView® Scene Controller, refer to your PowerView Automation Scene Controller Guide or to the online PowerView Step-by-Step Guide.

PowerView® App Operation
The PowerView® Hub is required for PowerView® App operation. For information regarding setup and operation using the PowerView App, refer to the online PowerView Step-by-Step Guide.

Resetting the Shading (If Necessary)

Calibration Reset
The calibration reset is used to recalibrate the shading's travel limits.

1. Press and hold the programming button for approximately 6 seconds. The shading will move slightly. Release the programming button (the light flashes red).
2. The shading will raise to its fully open position to reestablish the upper travel limit, then lower to the fully closed position with vanes open to reestablish the lower travel limit. The shading will move slightly twice (up, then down) to indicate that the travel limits were recalibrated.

Resetting Shading Programming
The programming reset erases shading programming from memory, including group assignments, preventing input devices from operating the shading. The primary use is to correct group and network assignments during installation. The reset does not affect travel limits or the favorite position.

1. Press and hold the programming button for approximately 12 seconds. The shading will move slightly after 6 seconds, then again after 12 seconds. Release the programming button (the light flashes red). The light then flashes a series of green and red to indicate that shading programming is erased from memory.
2. Refer to "Joining a Shading to a Group" to program the shading to a group.

Troubleshooting

If your shading is not operating correctly:

• First review the guide that came with your control device.
• Refer to the following troubleshooting procedures for specific solutions for your shading.

For questions, please contact Hunter Douglas Consumer Support at 1-888-501-8364.

Problem	The shading will not fit into the installation brackets
Solution	If the shading has a battery wand, check that the wand is not interfering with the installation brackets. Check that the installation brackets are level and aligned. Adjust and/or shim to level, if necessary. Be sure the heads of the mounting screws are flush against the installation bracket. Check that the headrail is completely inserted into the installation brackets. See "STEP 3: Install the Shading".
Problem	The shading does not operate using the programming button.
Solution	Unplug the power cable from the motor, then plug it back in. A green LED inside the programming button housing should flash to indicate the motor has power. Check that the batteries in the battery wand, satellite battery pack, or C-size satellite battery wand are correctly inserted and fresh. Check that the power source is securely connected to the power cable and the cables are not pinched or caught in the headrail or installation brackets. If you have the rechargeable battery wand, check to see that the battery wand is correctly positioned in the mount.
Problem	The shading is not responding to the PowerView® remote
Solution	A shading will not operate using the remote until it has been joined to a group. Check that the correct group number is selected. Check that the batteries in the remote are correctly inserted and are fresh. The LEDs that backlight the remote should come on full bright when STOP is pressed.
Problem	The vanes do not open when the shading is first operated.
Solution	Make sure the shading is completely lowered. Open and close the shading several times to help open the vanes. If necessary, gently pull down on the bottom rail.
Problem	Batteries in the battery wand need to be replaced
Solution	Replace the batteries in the battery wand. Squeeze the cap latch to release the cap and remove the cap from the battery wand. Install the batteries according to the instructions on the battery wand label. Press the cap on until it latches. NOTE: Hunter Douglas recommends AA alkaline batteries for use with our battery-powered shadings. These will provide more than one year of operation, depending on usage. Lithium and rechargeable batteries are not recommended.
Problem	Rechargeable battery needs recharging
Solution	There are two methods for charging the rechargeable battery wand — the dual charging station or the single charger. Rechargeable battery wand can only be charged with Hunter Douglas provided charging options — alternative charging devices may result in permanent damage. Removing the Rechargeable Battery Wand from the Mount To safely remove the rechargeable battery wand from your shading, grasp the end of the battery wand that is furthest away from the power socket. Grasp the wand firmly prior to removal. Using the indentation on the end of the battery wand, use your index finger to pull the battery out of the mount. NOTE: The mount should remain installed and plugged into the shading cable during this process. You will simply remove the wand from the mount. Recharging Via the Dual Charging Station Plug the dual charging station into a standard AC outlet. Insert the nose of the rechargeable battery wand into the dual charging station slot. Battery snaps firmly into place. A red indicator light confirms the battery wand is properly inserted and is charging. Once the battery has been fully recharged, the light indicator turns green. Charging may take up to three hours, depending on your battery level. Remove the battery wand from the charger. Recharging Via the Single Charger Remove the rechargeable battery wand from the mount, or insert the single charger cable without removing from the shading. Attach the plug adapter to the charger. Plug the charger into a standard AC outlet. Plug the charging cable into the charging outlet on the rechargeable battery wand. The charging outlet is near the nose of the wand.
Solution	A red light indicator confirms the battery wand is properly inserted and is charging. Do not attempt to plug the charging cable into the battery mount's. Doing so will not only fail socket to charge the battery wand but could possibly cause damage to both the single charger and the battery mount. Once the battery has been fully recharged, the red light indicator will turn green. Charging may take up to two hours, depending on your battery level. Remove the charging cable from the battery wand. Reinserting the Rechargeable Battery Wand into the Mount Match the direction of the arrow on the underside of the battery wand with the arrow on the battery mount. Insert the nose of the battery wand into the cavity of the battery mount. Push the battery wand flush into the mount until the battery snaps into place.
Problem	The rechargeable batter wand is charged but the shade does not operate.
Solution	If your rechargeable battery wand is charged but not working, it may be due to its physical location in your window. The rechargeable battery wand can operate in temperatures up to 176°F (80°C). If the temperature in your window exceeds this, the safety feature will shut the battery off temporarily. The battery wand will turn back on, once the temperature lowers into the operable range. If you anticipate the rechargeable battery wand consistently exceeding this temperature limit, please reinstall in a location that avoids direct sunlight.
Problem	The bottom rail does not raise or lower completely, or its location when fully lowered has changed over time.
Solution	The batteries may be low in the battery wand, satellite battery pack, or C-size satellite battery wand. Replace the batteries. Check that the power source is securely connected to the power cable and the cables are not pinched or caught in the headrail or installation brackets. Check that there is clearance between the ends of the shading and the window casement on inside mounts. Check if the fabric rolls up evenly into the headrail. If not, see "Adjust the Bottom Rail Weight". Reset the travel limits. See "Resetting the Shading (If Necessary)". See the PowerView® Automation Remote Control Guide for operation or programming troubleshooting solutions.
Problem	Adjacent shadings do not roll up evenly
Solution	It is considered normal if the roll-up on both shadings is within 5⁄16" of each other. If one shading rolls up tighter than another, lower and raise both shadings several times. Reset the shading. See "Resetting the Shading (If Necessary)". Check that the shading fabric is not catching on any brackets or components. Check that the fabric winds evenly and does not rub against the headrail. If uneven, see "Adjust the Bottom Rail Weight".
Problem	The vanes do not close fully when the shading stops in the lowest position.
Solution	The shading should be programmed to stop in its lowest position with the vanes closed. A small distance between the front and back fabric facings in the fully closed position is normal. If this distance is excessive or moves over time, open the shading to its full "vane open" position and try again. If this does not correct the problem, reset the bottom limit. See "Resetting the Shading (If Necessary)". See the PowerView® Automation Remote Control Guide for operation or programming troubleshooting solutions.
Problem	The shading raises from the sill when the vanes are closed.
Solution	A small gap between the sill and the bottom of the shading is normal in the fully lowered "vane closed" position. The gap is necessary to allow for the unimpeded movement of the bottom rail. If this distance is excessive or moves over time, open the shading to its full "vane open" position and try again. If this does not correct the problem, reset the bottom limit. See "Resetting the Shading (If Necessary)". See the PowerView Automation Remote Control Guide for operation or programming troubleshooting solutions.
Problem	The shading is hard to raise or lower, or the bottom rail does not stop at the top limit.
Solution	Check the adjustment position of both limit stops. The top illustration shows the correct adjustment. The limit stop catches the bottom rail, and the bottom of the limit stop is slightly above or barely touching the fabric roll. In the second illustration, the limit stop adjustment is too tight. The fabric may not drop freely and could even be damaged when the shading is raised. To correct this, the limit stop should be adjusted one step up. Simply pull back on the rear of the limit stop to adjust its position. In the bottom illustration, the adjustment is too loose. The bottom rail can slip under the limit stop. If the bottom rail rotates through the headrail, it must be backed out before adjusting the limit stop. Both limit stops must be adjusted to the same position or else skewing may occur.
Problem	The shading raises or lowers unevenly, the fabric rubs against one end of the headrail, or the bottom rail is uneven when fully raised.
Solution	Check that the window is square by measuring the diagonals. Check that the installation brackets are level. Shim to level, if necessary. Adjust the Bottom Rail Weight Release the weight clips by inserting a flat blade screwdriver into the weight clip and turning clockwise. Move the weight in 1" increments toward the side where the fabric is gathering. Secure the weight clips in position by turning them counterclockwise after making the adjustment. Test and, if necessary, adjust again.
Problem	The front fabric appears to cling to the back fabric
Solution	Lightly apply a static spray for home furnishings. Follow the manufacturer's directions. Allow the shading to dry in the fully lowered position. If necessary, reapply the static spray each time the shading is professionally cleaned.

CARE

Removing the Shading

• Fully raise the shading.
• Disconnect the power source from the power cable at the back of the shading.
• Move each lever of the installation brackets to the left to release the shading.
  
  A flat blade screwdriver can be used to move the lever. Be very careful not to tear or damage the fabric.
• Carefully pull the headrail to completely remove the shading from the brackets.

Cleaning Procedures

Silhouette® and Nantucket™ Window Shadings are made of 100% polyester, which means they are inherently durable and resilient. However, care must be taken to avoid wrinkling the fabric, particularly where the vanes meet the facings.

The Palette® Fabric-Covered Headrail

• Spot-clean the headrail using a sponge or delicate cloth, cool distilled water and a mild soap solution; handle with care as you would any fine fabric.

Dusting

• Regular light dusting with a feather duster is all the cleaning needed in most circumstances.

Vacuuming

• Use a low suction, hand-held vacuum for more thorough dust removal.

Forced Air

• Blow away dirt and debris between the vanes using clean compressed air.

Spot-Cleaning

• Do not spot-clean anything other than the Palette® Fabric-Covered Headrail on Silhouette or Nantucket Window Shadings.

Ultrasonic Cleaning
Silhouette® and Nantucket™ Window Shadings can be ultrasonically cleaned by a professional, with the exception of Boardwalk^™, all Bon Soir™ fabrics, Brio™, Brant Point™, ClearView™ Originale™, ClearView Tapestry™, East Bay™, India Silk, The Matisse Collection®, Misty Harbor™, Mystere, Sankaty™, Sun Porch^™, and Traditions™Light Dimming.

• Specify that a mild detergent solution be used.
• Never immerse the headrail in the solution.
• Allow the shading to dry in the completely lowered position.

Injection/Extraction
Silhouette and Nantucket Window Shadings can be professionally cleaned using the injection/extraction method.

• Use only the dry method of injection/extraction for all Bon Soir fabrics, Misty Harbor, and Traditions Light Dimming.
• Never immerse the headrail in the solution.

Electrostatic Cleaning
Do not use electrostatic cleaning wipes on any Silhouette or Nantucket Window Shadings.

A Note About Hardware for The Alustra®Collection
Gold Radiance™, Silver Reflection™, Bronze Shimmer™, and Champagne Shine™ hardware finishes can be spot-cleaned with lukewarm water and a gentle soap. Do not use alcohol, baby wipes or alkaline cleansers. These may stain or destroy the finish.

A Note About Silhouette and Nantucket Fabrics
As with all textiles, Silhouette and Nantucket fabrics are subject to some variations. Slight wrinkling, puckering, or bowing is inherent to this textile product and should be considered normal, acceptable quality. These characteristics are not usually visible from the front or rear but may be visible from a side angle.
Precautions should be taken to reduce exposure to harsh environmental elements, such as salt air. Continuous exposure through open windows and doors will accelerate the fabric deterioration.