Table of Contents
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•
Many of the procedures in this document involve data-deletion
operations. Follow the instructions carefully to avoid or minimize
permanent loss of your data.
•
Begin with Notification and Diagnosis to identify the problem with your
system.
•
Then move to the related Case. Do not start with a Recovery Procedure.
Recovery Procedures involve a substantial amount of work and a certain
degree of risk, neither of which may be necessary to restore your array.
•
If array status is
OFFLINE
disk drives. Rearranging the disk drives will result in data loss.
•
If array status is
OFFLINE
SuperTrak PC or UltraTrak unit. This action may cause an unexpected
error.
•
If array status is
CRITICAL
redundancy.
•
If you are not clear about how to protect your data and recover array
status, please contact Promise Technical Support for assistance.
•
If you remove a disk drive, reconnect it to its original Channel.
•
Shut down the UltraTrak and your computer before removing or
installing disk drives.
Offline Array Recovery Procedures—SuperTrak SX6000 and UltraTrak, Version 5a
Warnings
, do NOT change the order (placement) of the
, do NOT move the disk drives to another
due to a disk problem, there is no data
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