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Notification and Diagnosis
When a disk drive encounters a problem serious enough to make it fail, your Promise
RAID product will notify you of the condition. The method of notification depends on
which Promise product you have. Three methods are listed here: SuperTrak SX6000,
UltraTrak and Promise Array Management (PAM).
SuperTrak SX6000
If an array problem arises during routine computer operation, the SuperTrak controller
beeps every three seconds to alert you to the existence of a problem. As soon as possible,
close any running applications and restart your computer. During boot-up, the SuperTrak
BIOS displays a screen like this:
SuperTrak SX6000 (tm) BIOS Version 1.10.0 (Build 7)
(c) 2001 Promise Technology, Inc. All rights reserved.
ID
MODE
1
5X3 Data/Parity
Problem is detected with Array: 1
Press <Ctrl-F> to enter Array BIOS Configuration Utility...
In the example above, Array 1 is critical, meaning that a disk drive has failed. To find out
which one, press Ctrl-F to enter the configuration utility.
SuperBuild Array Utility 1.10 (c) 2001 Promise Technology, Inc.
Press
1..5
The utility main menu (above) give you choices of action to take. Press 3 to View Array.
The Define Array Menu appears (below).
Offline Array Recovery Procedures—SuperTrak SX6000 and UltraTrak, Version 5a
SIZE
122478M
[ Main Menu ]
Auto Setup....................[ 1 ]
View Drive Assignments .......[ 2 ]
View/Define Array.............[ 3 ]
Delete Array..................[ 4 ]
Controller Configuration......[ 5 ]
[ Keys Available ]
to Select Option
4 of 34
TRACK-MAPPING
STATUS
1108/255/63
Critical
[ESC]..Exit
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