Multitech MultiVOIP 400 MVP400 Quick Start Manual
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Multitech MultiVOIP 400 MVP400 Quick Start Manual

Standalone voice/ip gateway
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Download this manual See also: User Manual, Installation Manual
Standalone Voice/IP Gateway
Model MVP400
Proprietary Mode
Quick Start Guide

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Summary of Contents for Multitech MultiVOIP 400 MVP400

  • Page 1 Standalone Voice/IP Gateway Model MVP400 Proprietary Mode Quick Start Guide...

  • Page 2: Quick Start Guide

    Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Introduction ... 4 Related Documentation ... 5 Installing Your MultiVOIP ... 6 Configure and Install your Host MultiVOIP ... 6 Configure your Client MultiVOIPs ... 6 Deploy the VOIP Network ... 6 Unpacking Your MultiVOIP ... 8 Safety Warnings ... 8 Cabling Your MultiVOIP ...

  • Page 4: Introduction

    IP network. The MultiVOIP model number is MVP400 and is a four-channel unit. Multi-Tech’s new voice/fax over IP gateway technology allows voice and fax communication to ride, with no additional expense, over your existing IP network, which has traditionally been data-only.

  • Page 5: Related Documentation

    A detailed MultiVOIP User Guide is also provided on the system CD with your unit. This user guide provides in-depth information on the features and functionality of Multi-Tech’s MultiVOIP. The User Guide is provided in .pdf format on the system CD and is also available from our Web site.

  • Page 6: Installing Your Multivoip

    MultiVOIP Quick Start Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a fully functional Voice Over IP network.
  • Page 7 Introduction remote sites, the remote site administrators need only to connect the units to their LAN and telephone equipment. A full Phone Directory Database (supplied by the Host MultiVOIP) will be loaded into their unit within minutes of being connected and powered up.

  • Page 8: Unpacking Your Multivoip

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Sytems for battery replacement. The E&M, FXS, and Ethernet ports are not designed to be connected to a Public Telecommunication Network.

  • Page 9: Cabling Your Multivoip

    Cabling Your MultiVOIP Cabling your MultiVOIPinvolves connecting the host MultiVOIP to your LAN and telephone equipment. If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure, which immediately follows the Cabling Procedure, before performing the Cabling Procedure.
  • Page 10 MultiVOIP Quick Start Guide 3. Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the other end of the cable to your network. 4. If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXS connector on...

  • Page 11: E&M Jumper Block Positioning Procedure

    E&M Jumper Block Positioning Procedure A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8-pairs of pins. The jumper plug fits over three pairs of pins on the jumper block. The E&M type number is labeled on the pc board.
  • Page 12 MultiVOIP Quick Start Guide 8. If you are using a Magix 400 E&M Tie Card, connect the ground pin to the chassis ground screw as shown. 9. Return to the Cabling Procedure.

  • Page 13: Configuring Your Host Multivoip

    Configuring Your Host MultiVOIP The following software loading procedure does not provide every screen or option in the loading process. The assumption is that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Additional information on the MultiVOIP software is provided in the User Guide supplied with your MultiVOIP.
  • Page 14 MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon.
  • Page 15 5. The Welcome dialog box displays. Click Next to continue. 6. Follow the on-screen instructions to install your MultiVOIP software. You may choose the Destination Location of your MultiVOIP software or you can choose to select the default destination by clicking Next. Software Installation...
  • Page 16 MultiVOIP Quick Start Guide If you click Browse, you can choose from several folders. It is recommended to choose the default destination. 7. The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP. Select the COM port of your PC from the Select Port window.
  • Page 17 9. The following message displays: Click No to continue. 10. From the MultiVOIP Program Group, double click on Upgrade Software. Click Yes to continue. 11. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by clicking the drop down box.
  • Page 18 MultiVOIP Quick Start Guide The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet. Click OK when you are finished. 13. The Channel Setup dialog box displays. The Channel Setup dialog boxes define the channel interface, voice coder, fax parameters, and regional telephone parameters for each channel.
  • Page 19 Software Installation If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will most likely be the correct Interface option most of the time .
  • Page 20 MultiVOIP Quick Start Guide in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again.
  • Page 21 15. Repeat the above steps to configure the interface type for each voice/fax channel. The Voice/Fax tab displays the parameters for the voice coder, faxing, and DTMF gain. 16. To change the voice coder, select the channel from the Select Channel list, then select the new voice coder entry from the Voice Coder list.
  • Page 22 MultiVOIP Quick Start Guide Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support. 18. The Fax group enables you to send and receive faxes on the selected voice/fax channel. You can select the maximum baud rate for faxes from the list in the Fax group.
  • Page 23 21. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel. If you enable password protection on inbound or outbound calls, you need to also enter a password of up to 14 numeric characters in the Password box.
  • Page 24 MultiVOIP Quick Start Guide 24. The following dialog box is displayed. Click OK. Each component is loaded in succession. 25. From the Program Group, double-click MultiVOIP Configuration. Click Phone Book. The Phone Directory Database dialog box displays. You will build your personalized MultiVOIP Phone Directory in the following steps.
  • Page 25 Click Add to begin building your phone directory database. 26. The Add/Edit Phone Entry dialog displays. In the Station Information group, enter the unique phone number of the local device connected to Channel 1 in the Phone Number box (for example phone number 101). 27.
  • Page 26 MultiVOIP Quick Start Guide example, 204.22.122.118. Then obtain the 12-digit Node ID# (0008005xxxxx) from the ID plate on the back panel of the MultiVOIP and enter this number in the Ethernet Node ID box. If the ID plate is missing or damaged, you can also Telnet to the MultiVOIP and, on the MultiVOIP Telnet Server menu enter 1 to advance to the Main Menu, then enter 3 for System Information where item 1 is the...
  • Page 27 30. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number, and description. 31. Click Add and the Add/Edit Phone Entry dialog box displays again. 32.
  • Page 28 MultiVOIP Quick Start Guide 35. Click OK and you are returned to the Phone Directory Database dialog box, which now includes the second number and related information in the Phone Number list. Note: If only Channel 1 is active, you must enter two phone numbers.
  • Page 29 MultiVOIP phone number for Channel 1, and the second number will be the remote MultiVOIP phone number for Channel 1. 36. When you have finished, click OK. You are returned to the Main menu, now click on Download Setup to write the new configuration to the MultiVOIP.

  • Page 30: Configuring Your Client Multivoips

    MultiVOIP Quick Start Guide Configuring Your Client MultiVOIPs The client MultiVOIPs can be another MVP 400, MVP 800, MVP200, or a MultiVOIP 100-series. If your client MultiVOIP is an MVP 400, perform the following software loading procedure. If your client MultiVOIP is an MVP 800, MVP200, or MVP100 series, connect your command port cable and power up the unit according to the cabling procedure in the approrpriate MultiVOIP Quick Start.
  • Page 31 Click Yes. 3. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, select the Frame Type from the Frame Type list. The Frame Type choices are TYPE_II and SNAP. 4.
  • Page 32 MultiVOIP Quick Start Guide 5. The Channel Setup dialog box displays. The Channel Setup dialog box defines the channel interface, voice coder, fax parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are connecting to.
  • Page 33 Software Installation If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation. If you are using an extension from your PBX, then choose the FXO option. Check with your in-house telephone personnel to verify connection type.
  • Page 34 MultiVOIP Quick Start Guide for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the FXO or FXS interface. To dedicate a local voice/fax channel to a remote voice/fax channel, (so you will not have to dial the remote channel) select the Auto Call Enable check box.
  • Page 35 DTMF tone pair. Make your selections from the lists in the DTMF Gain group. In the Duration box, enter the DTMF tone duration in milliseconds. 100 is entered by default. Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support. Software Installation...
  • Page 36 MultiVOIP Quick Start Guide 10. The Fax group enables you to send and receive faxes on the selected voice/fax channel. You can select the maximum baud rate for faxes from the list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group.
  • Page 37 13. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel. If you enable password protection on inbound or outbound calls, you need to also enter a password of up to 14 numeric characters in the Password box.
  • Page 38 MultiVOIP Quick Start Guide 16. The following dialog box displays. Click OK. Each component is loaded in succession. 17. From the Program Group, click MultiVOIP Configuration. Click Phone Book. The Phone Directory Database dialog box displays. 18. In the Database Type group, click the Client option. The Host IP Address box becomes active.
  • Page 39 20. Click OK and you are returned to the main menu. 21. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog displays. 22. Select the Save Current Setup as User Default Configuration check box, then click OK. After the setup is written to the MultiVOIP, the unit reboots.
  • Page 40 MultiVOIP Quick Start Guide 23. Check that the BTG LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. 24. You are returned to the main menu. Your MultiVOIP is operational at this time.

  • Page 41: Deploying The Voip Network

    Deploying the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the preconfigured client MultiVOIPs to their remote sites. The remote site administrators need only connect power to the preconfigured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
  • Page 42 MultiVOIP Quick Start Guide Remote Site Administrator 3. Unpack your MultiVOIP. 4. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. Figure 4. Remote Site Cable Connection 5.
  • Page 43 trunk phone jack. Refer to the MultiVOIP User Guide for E&M pin assignments. 7. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP. 8. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position.

  • Page 44: Limited Warranty

    MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 45 Technical Support department nearest you. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 785-3500 in the U.S.A., or a nearby Multi-Tech office which is listed on the “Multi-Tech...

  • Page 46: Technical Support

    Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi- Tech product. If you have any questions about the operation...

  • Page 47: Fcc Declaration

    Warranty and Regulatory Information FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 48 82099351...

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