Multitech MVP400 Quick Start Manual
  1. Manuals
  2. Brands
  3. Multitech Manuals
  4. Gateway
  5. MultiVOIP MVP400
  6. Quick start manual

Multitech MVP400 Quick Start Manual

Standalone voice/ip gateway h.323 mode
Hide thumbs Also See for MVP400:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
Standalone Voice/IP Gateway
Model MVP400 and MVP800
H.323 Mode
Quick Start Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the MVP400 and is the answer not in the manual?

Questions and answers

Related Manuals for Multitech MVP400

Summary of Contents for Multitech MVP400

  • Page 1 Standalone Voice/IP Gateway Model MVP400 and MVP800 H.323 Mode Quick Start Guide...

  • Page 2: Quick Start Guide

    Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Contents Introduction ... 4 Related Documentation ... 5 Installing Your MultiVOIP ... 6 Installing and Configuring Your MultiVOIP ... 6 Deploying the VOIP Network ... 7 Unpacking Your MultiVOIP ... 8 Safety Warnings ... 8 Cabling Procedure ... 9 E&M Jumper Block Positioning Procedure ... 11 Installing Your MultiVOIP 400/800 ...

  • Page 4: Introduction

    Welcome to Multi-Tech's new stand-alone Voice/IP Gateways which allow analog voice and fax communication over an IP network. The MultiVOIP model numbers are MVP400 for the four-channel unit and MVP800 for the eight-channel unit. Multi- Tech’s voice/fax gateway technology allows voice/fax...

  • Page 5: Related Documentation

    Ethernet LAN interface, and a command port configuration. The MVP800 is designed with eight voice/fax channels, 10 Mbps Ethernet LAN interface, and command port. System management is provided through the Command port using bundled Windows ® software which provides easy-to-use configuration menus and comprehensive online Help.

  • Page 6: Installing Your Multivoip

    MultiVOIP Quick Start Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). This process results in a fully functional Voice Over IP network.

  • Page 7: Deploying The Voip Network

    Introduction this is done, the Phone Directory Database option is set to Slave, and the IP address of the Master MultiVOIP 400/800 is entered. Once all Slave units are configured, the process moves on to the “Deploying the VOIP Network” section. Deploying the VOIP Network The final phase of the installation is deployment of the network.

  • Page 8: Unpacking Your Multivoip

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. The E&M, FXS, and Ethernet ports are not designed to be connected to a Public Telecommunication Network.

  • Page 9: Cabling Procedure

    Cabling Procedure Cabling involves connecting the master MultiVOIP to your LAN and telephone equipment. 1. If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure in the following section before connecting power to the unit.
  • Page 10 MultiVOIP Quick Start Guide 5. If you are connecting a station device (analog telephone, fax machine, or Key Telephone System (KTS)) to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device.

  • Page 11: E&M Jumper Block Positioning Procedure

    E&M Jumper Block Positioning Procedure A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8 pairs of pins. The jumper plug fits over three pairs of pins on the jumper block.

  • Page 12: Installing Your Multivoip 400/800

    MultiVOIP Quick Start Guide Installing Your MultiVOIP 400/800 The following installation procedures do not provide every screen or option in the process of installing the MultiVOIP 400/ 800 software. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation.
  • Page 13 If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon. 4.
  • Page 14 MultiVOIP Quick Start Guide 5. The Choose Destination Location dialog box displays. Follow the on-screen instructions. You can either choose the Destination Location of your MultiVOIP 400/800 software or select the default destination by clicking Next. Click Browse if you want to select a different destination folder for the MultiVOIP 400/ 800 software.
  • Page 15 7. The MultiVOIP 800 Setup dialog box displays. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MultiVOIP 400/800. From the Select Port list, select the COM port of your PC. Click OK to continue.
  • Page 16 MultiVOIP Quick Start Guide 9. The following message displays: Click Yes to continue. 10. The following message displays: Click Yes to continue.

  • Page 17: Configuring Your Multivoip 400/800

    Configuring Your MultiVOIP 400/800 The following steps provide instructions for configuring your MultiVOIP 400/800. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. The Phone Directory Database setup is configured differently depending on whether or not the Gatekeeper function is available and enabled on the Phone Directory Database dialog box (see Step 26).
  • Page 18 MultiVOIP Quick Start Guide 13. The Channel Setup dialog box displays. The four tabs in this dialog box define the channel interface, voice/fax parameters, billing, miscellaneous, and regional telephone parameters for each channel. Configure each channel for the type of interface you are using.
  • Page 19 Configuring the MultiVOIP 14. The Interface group defaults to FXS (Loop Start). Select the interface option that corresponds to the interface type being connected to the Voice/Fax Channel 1 jack on the back panel of the MultiVOIP 400/800. FXS (Loop Start): If a station device such as an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface.
  • Page 20 MultiVOIP Quick Start Guide For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect; Current Loss, Tone Detection, or Silence Detection. Check with your in- house phone personnel to verify the preferred type of disconnect to use. Enabling Tone Detection activates the Disconnect Tone Sequence options.
  • Page 21 16. The Voice/Fax tab displays the parameters for the voice gain, DTMF (Dual Tone Multi-Frequency) gain, voice coder, faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction. 17. You can set the input and output voice gain so that the volume can be increased or decreased.
  • Page 22 MultiVOIP Quick Start Guide Note: The DTMF gain should be changed only with the assistance of Multi-Tech Technical Support. 18. To change the voice coder, select the channel from the Select Channel list, then click Manual in the Coder group. Select the new voice coder entry from the Selected Coder list.
  • Page 23 Configuring the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel. If echo cancellation is enabled, the MultiVOIP 400/800 will remove echo which improves the quality of sound.
  • Page 24 MultiVOIP Quick Start Guide If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), select the Auto Call Enable check box in the Auto Call group. Then enter the phone number of the remote MultiVOIP 400/800 in the Phone Number box.
  • Page 25 Configuring the MultiVOIP Dynamic Jitter Buffer. The Jitter Buffer allows the MultiVOIP 400/800 to wait for delayed voice packets by automatically adjusting the length of the Jitter Buffer between allowable minimum and maximum values. An Optimization Factor adjustment controls how quickly the length of the Jitter Buffer is increased when jitter increases on the network.
  • Page 26 MultiVOIP Quick Start Guide 25. To change the Tone Pairs on the Regional tab, select your country or region from the Country/Region list. Note: If your country or region is not listed, click Custom to define it. The Tone Pairs group enables you to select and modify the parameters.
  • Page 27 Configuring the MultiVOIP 26. The Phone Directory Database dialog box displays with the Proprietary PhoneBook option selected and no phone numbers entries displayed in the database. This dialog box enables you to select either the GateKeeper or Proprietary PhoneBook. Once you have selected the type of Phone Book database, you can proceed to Registering with a GateKeeper Phone Directory in the following section.

  • Page 28: Registering With A Gatekeeper Phone Directory

    MultiVOIP Quick Start Guide Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper. The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints.
  • Page 29 3. Enter the Gatekeeper IP Address in the IP Address box of the RAS Parameters group. 4. Accept the default Port Number 1719. CAUTION: The default setting for the Gatekeeper Port Number is 1719. This can be changed to a different value by the Gatekeeper administrator.
  • Page 30 MultiVOIP Quick Start Guide 10. Enter the Port IP Address of the MultiVOIP you are currently configuring in the IP Address box. 11. Click OK when you are finished. The Phone Directory Database dialog box displays your first entry. 12. Click Add to enter your next phone listing. The Add/Edit Phone Entry dialog box displays.
  • Page 31 15. Enter the Voice Channel number corresponding to the phone number entered. 16. Enter a description in the H.323 ID box to identify the phone number. For this example, you could enter a description such as “Jerry’s Desk”. 17. Enter the Port IP Address of the MultiVOIP you are currently configuring in the IP Address box.
  • Page 32 MultiVOIP Quick Start Guide 19. Repeat this process for all channels and then click OK in the Phone Directory Database dialog box. Note: When entering multiple channels, you can also click Copy From in the Add/Edit Phone Entry, enter the phone number you want to copy, click OK in the COPY FROM dialog box.
  • Page 33 23. Check to ensure that the BTG LED on the MultiVOIP 400/ 800 is Off after the download is complete. This may take several minutes as the MultiVOIP 400/800 reboots. 24. You are returned to the Multi-Tech Installation CD screen from which you can load the Acrobat Reader to your PC.

  • Page 34: Building A Proprietary Phonebook Directory

    MultiVOIP Quick Start Guide Building a Proprietary Phonebook Directory To build your proprietary MultiVOIP 400/800 Phone Directory (in an H.323 environment without the GateKeeper option enabled), select the Proprietary Phonebook option, then configure the “Master” MultiVOIP 400/800 and then add the “Slave” MultiVOIP 400/800s (or other H.323 endpoints).
  • Page 35 Note: The Slave Status button displays the Slave VOIP Status dialog box used for viewing phone number, IP address, status, and description of slave units. See “Configuring Your Slave MultiVOIP 400/800s” for details. 1. Click Add to begin building your phone directory database. The Add/Edit Phone Entry dialog box displays.
  • Page 36 MultiVOIP Quick Start Guide Note: Hunting is a series of telephone lines organized in such a way that if the first line is busy the next line is hunted and so on until a free line is found. For this example, assign the phone entry to HUNT GROUP #1.
  • Page 37 6. To configure Channel 2 on the Master MultiVOIP 400/800, click Add and the Add/Edit Phone Entry dialog box displays again. 7. Enter the phone number for the MultiVOIP 400/800 in the Station Information group Phone Number box. For example, 102. 8.
  • Page 38 MultiVOIP Quick Start Guide 9. In the Station Identification group, select HUNT GROUP #1 from the Hunt Group list, enter the New York Office 2’s IP Address (204.022.122.118), and accept the H.323 industry standard Port value (1720) used to communicate with other H.323 endpoints.
  • Page 39 11. Add all other phone numbers (slave units and stand-alone units) to the Phone Directory database. To add Channel 1 of the Slave MultiVOIP 400/800, click Add. The Add/Edit Phone Entry dialog box displays again. 12. Enter the phone number for the “Slave” MultiVOIP 400/800 in the Phone Number box.
  • Page 40 MultiVOIP Quick Start Guide 16. To add Channel 2 of the Slave MultiVOIP 400/800, click Add. The Add/Edit Phone Entry dialog box displays again. 17. Enter the phone number for the remote (Slave) MultiVOIP 400/800 in the Station Information group Phone Number box.
  • Page 41 20. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list. 21. To configure a stand-alone endpoint (for example, a PC with NetMeeting software), click Add and the Add/Edit Phone Entry dialog box displays again.
  • Page 42 MultiVOIP Quick Start Guide 23. Click inside the Description box and enter a description for the remote MultiVOIP 400/800 phone number. For example, “Human Resources Desk”. Note: Because the H.323 endpoint is not a MultiVOIP 400/ 800, the Phone Directory database ignores the Voice Channel entry.
  • Page 43 26. When you have finished, click OK to download the setup configuration to the MultiVOIP 400/800. 27. The Checking MultiVOIP 400/800 dialog box displays. 28. Once the setup program receives a response from the MultiVOIP 400/800, the Writing Setup dialog box displays indicating that the setup configuration is being written to the MultiVOIP 400/800.
  • Page 44 MultiVOIP Quick Start Guide 29. After the setup has been written to the MultiVOIP 400/800, the unit is rebooted. 30. Check to ensure that the BTG LED on the MultiVOIP 400/ 800 is Off after the download is complete. This may take several minutes as the MultiVOIP 400/800 reboots.
  • Page 45 Configuring the MultiVOIP At this time your master MultiVOIP 400/800 is configured. Proceed to the “Configuring Your Slave MultiVOIP 400/ 800s” section.

  • Page 46: Configuring Your Slave Multivoip 400/800S

    MultiVOIP Quick Start Guide Configuring Your Slave MultiVOIP 400/800s If the Proprietary Phone Book option is selected in the Phone Directory Database dialog box, you will need to configure all H.323 endpoints as “Slave” units. For example the MultiVOIP 400/800 at the company’s London office would need to be configured as a “Slave”.
  • Page 47 Select the Enable Diffserv check box to enable differentiated services on routers that support this service. This feature provides priority to voice packets so that they are not delayed because of large data files being downloaded. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by clicking on the drop-down arrow.
  • Page 48 MultiVOIP Quick Start Guide parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are using. Channel 1 displays by default on the Interface tab. To change the channel number, select the channel you want to configure from the Select Channel list.
  • Page 49 Configuring the MultiVOIP FXS (Loop Start): If a station device such as an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option.
  • Page 50 MultiVOIP Quick Start Guide Disconnect Tone Sequence options. For Disconnect Tone Sequence, you can select from the lists either one or two tones that will cause the line to be disconnected; the person hanging up a call must then hit the key or keys that will produce those tones.
  • Page 51 Configuring the MultiVOIP 9. You can set up the input and output voice gain so that the volume can be increased or decreased. Input gain modifies the level of the audio coming in to the voice channel before it is sent over the Internet to the remote MultiVOIP 400/800.
  • Page 52 MultiVOIP Quick Start Guide 10. To change the voice coder, the channel from the Select Channel list, then click Manual in the Coder group. To select the appropriate coder, select your new voice coder entry from the Selected Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling;...
  • Page 53 Configuring the MultiVOIP The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel. If echo cancellation is enabled, the MultiVOIP 400/800 will remove echo-delay which improves the quality of sound. The Forward Error Correction (FEC) check box defines whether forward error correction is enabled for this voice channel.
  • Page 54 MultiVOIP Quick Start Guide the Auto Call group. Then enter the phone number of the remote MultiVOIP 400/800 in the Phone Number box. 14. The Automatic Disconnection group provides three options to be used singly or in combination. The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected.
  • Page 55 Configuring the MultiVOIP between allowable minimum and maximum values. An Optimization Factor adjustment controls how quickly the length of the Jitter Buffer is increased when jitter increases on the network. The length of the jitter buffer directly effects the voice delay between MultiVOIP 400/800 gateways.
  • Page 56 MultiVOIP Quick Start Guide 17. To change the Tone Pairs on the Regional tab, select your specific country or region from the Country/Region list. Note: If your country or region is not listed, click Custom to define it. The Tone Pairs group enables you to select/modify the parameters according to choice.
  • Page 57 Note: After you have enabled the Slave option, the Slave Status button is replaced by the Update button. Once your Phone Directory database has been established, you can click Update to refresh the entries in the Phone Directory Database window. 19.
  • Page 58 MultiVOIP Quick Start Guide 22. Select the Save Current Setup as User Default Configuration and click OK. The Writing Setup dialog box displays as the setup configuration is written to the MultiVOIP 400/800. After the setup is written to the MultiVOIP 400/800, it reboots.

  • Page 59: Deploying The Voip Network

    Deploying the VOIP Network For a proprietary phone directory database, the VOIP administrator can deploy the pre-configured slave MultiVOIP 400/800s to their remote sites. The remote site administrators need only connect power to the pre-configured MultiVOIP 400/ 800, connect the MultiVOIP 400/800 to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
  • Page 60 MultiVOIP Quick Start Guide Voice/Fax Channel Connections E&M FXO FXS E&M PSTN Figure 5. Remote Site Cable Connection 3. Connect a network cable to the ETHERNET 10BASET (RJ-45) connector on the back of your MultiVOIP 400/800. 4. If you are connecting a station device (analog telephone, fax machine, or Key Telephone System (KTS) to your MultiVOIP 400/800, connect the smaller end of a special adapter cable (supplied) to the Voice/Fax Channel 1 FXS...
  • Page 61 5. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP. 6. Turn on power to the MultiVOIP 400/800 by placing the ON/OFF switch on the back panel to the ON position. Wait for the BTG LED on the MultiVOIP 400/800 to go off before proceeding.

  • Page 62: Limited Warranty

    MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.

  • Page 63: Technical Support

    Warranty and Regulatory Information Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi- Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can...
  • Page 64 82088202...

This manual is also suitable for:

Multivoip 400 mvp400Multivoip 800 mvp800Multivoip 400Multivoip 800Mvp800

Table of Contents