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Multitech MultiVOIP MVPFX2-2 User Manual

Multivoip fx tm sip voice/ip gateways user guide mvpfx2-2, mvpfx2-4, mvpfx2-8
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MultiVOIP FX
SIP Gateways
User Guide for Voice/IP Gateways
Models: MVPFX2-2
MVPFX2-4
MVPFX2-8

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Summary of Contents for Multitech MultiVOIP MVPFX2-2

  • Page 1 MultiVOIP FX SIP Gateways User Guide for Voice/IP Gateways Models: MVPFX2-2 MVPFX2-4 MVPFX2-8...

  • Page 2: Models: Mvpfx2

    Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Command/Control Computer Setup (Specs & Settings) ...18 Placement ...18 Quick Hookup for MVPFX2-4 & MVPFX2-8...19 Quick Hookup for MVPFX2-2 ...20 Ensure that Java & Browser Versions will Support Web-Based GUI ...21 Changing the IP Address through the Console Connection ...21 Phone/IP Starter Configuration...28...
  • Page 4 Procedure for Configuration by Web GUI (Summary)...61 Local Configuration Procedure (Detailed)...61 CHAPTER 6: PHONEBOOK CONFIGURATION...101 VOIP P ONFIGURING ULTI HONEBOOKS ...113 HONEBOOK XAMPLES 2 Site Example ...113 Configuring Mixed Digital/Analog VOIP Systems ...119 Call Completion Summaries ...124 Variations in PBX Characteristics...127 CHAPTER 7: OPERATION AND MAINTENANCE ...128 PERATION AND AINTENANCE...

  • Page 5: Chapter 1: Overview

    Chapter 1: Overview...

  • Page 6: About Thi Manual

    About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIP FX units that operate with the SIP transmission protocol only, namely, models MVPFX2-2, MVPFX2-4, and MVPFX2-8. These MultiVOIP units can inter-operate with other contemporary analog MultiVOIP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP810), with contemporary SIP-Surivability MultiVOIP units (MVP210-SS, MVP410-SS, and MVP810-SS), with contemporary BRI MultiVOIP units (MVP410ST &...

  • Page 7: Introduction To Analog Multivoip Fx Sip Gateway Voice-Over-Ip Units (Mvpfx2-2/4/8)

    Capacity. The MultiVOIP FX model MVPFX2-8 is an eight-channel unit, the model MVPFX2-4 is a four- channel unit, and the MVPFX2-2 is a two-channel unit. All three of these MultiVOIP units have a 10/100Mbps Ethernet interface for its full-featured web-based configuration GUI and a console port for local access to basic startup configuration parameters (like the gateway’s IP address and password).
  • Page 8 Overview MultiVOIP User Guide Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may be made and the sequences that must be used to complete calls through the MultiVOIP.
  • Page 9 MultiVOIP FX User Guide Overview Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. Figure 1-4: Logging with SysLog The SysLog Server resides in the MultiVOIP unit itself.

  • Page 10: Multivoip Front Panel Leds

    LEDs. However, on the MVPFX2-4, only the left four sets of channel-operation LEDs are functional. On the MVPFX2-8, all eight sets are functional. Similarly, the MVPFX2-2 has four WAN/Ethernet general-operation indicator LEDs and two channel- operation LEDs, one for each channel.
  • Page 11 COL. Collision indicator. Lit when data collision is detected on Ethernet network. Channel-Operation LEDs On MVPFX2-2 only. This indicator is lit when there is Voice/Fax 1 call activity on Channel 1. If the voip channel is operating as FXS, the LED is ON when the device attached to the channel is off hook.

  • Page 12: Computer Requirements

    +120°F); +120°F); humidity humidity range range 20-90% 20-90% (non- (non-condensing) condensing) -10°C to +85°C -10°C to +85°C MVPFX2-2 9 VDC, 1 A, External power supply 50/60 Hz 10 watts 6.2” W x 9” D x 1.4” H 15.8cm W x 22.9cm D x...

  • Page 13: Installation At A Glance

    Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the MultiVOIP User Guide from the Multi-Tech Systems home page, click Documents and then click MultiVOIP Family in the product list drop-down window. All documents for this MultiVOIP Product Family will be displayed.

  • Page 14: Chapter 2: Quick Start Guide

    Chapter 2: Quick Start Guide...

  • Page 15: Multivoip Startup Tasks

    This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These start- up instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks. These sections of the Quick Start Guide may be particularly useful for phonebook configuration: Phonebook Starter Configuration Phonebook Tips Phonebook Example (One Common Situation)

  • Page 16: Phone/Ip Details *Absolutely Needed* Before Starting The Installation

    KTS (key telephone system) • If FXO, determine if line will be an analog PBX extension or an analog line from a telco central office Info needed to operate: all MultiVOIP models. Needed for: MVPFX2-8 MVPFX2-4 MVPFX2-2 Record for this VOIP Site _____...

  • Page 17: Config Info Checklist

    Config Info CheckList Type of Config Info Gathered IP info for voip unit ● IP address ● Gateway ● DNS IP (if used) Interface Type (Choices: FXS or FXO*) Country Code Network Locations of SIP Proxy units, if used (IP Address or Domain Name) Reminder: Be sure to Save &...

  • Page 18: Command/Control Computer Setup (Specs & Settings)

    Command/Control Computer Setup (Specs & Settings) The computer used for command and control of the MultiVOIP (a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would include Internet Explorer 6.0(+), Netscape 6.0(+), or Mozilla FireFox 1.0(+).), (d) must have IP access to the MultiVOIP, and (e) optionally, have an available serial COM port for a console connection to the MultiVOIP.

  • Page 19: Quick Hookup For Mvpfx2-4 & Mvpfx2-8

    MultiVOIP FX Quick Start Guide Command PC & Voip Hookups Quick Hookup for MVPFX2-4 & MVPFX2-8...

  • Page 20: Quick Hookup For Mvpfx2-2

    Quick Hookup for MVPFX2-2 Voice/Fax Channel 1 - 2 Connections F X S PSTN VOICE /FAX 1 VOICE/FAX 2 CONSOLE POWER FX S FX S 10/100 RS-232 RJ-45 Connectors RJ-11 Connectors DB-9 Connector Computer Serial Por t Power Connection Console Port Connection...

  • Page 21: Ensure That Java & Browser Versions Will Support Web-Based Gui

    Ensure that Java & Browser Versions will Support Web-Based GUI For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Is Java Runtime program at level 1.5 or greater? If not, load up-to-date Java version from MultiVOIP CD or from Java web site.
  • Page 22 Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 3. Establish a ‘connection’ in HyperTerminal. 4. Check that HyperTerminal is addressing the correct COM port.
  • Page 23 MultiVOIP FX Quick Start Guide Phone/IP Starter Config. 5. Check that HyperTerminal’s data rate is set to 115200bps. 6. To begin, HyperTerminal must be connected and ready.
  • Page 24 7. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual boot process).
  • Page 25 9. To confirm that the ipaddr (voip IP address) was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter. 10. Type saveenv and press Enter. 11. Turn the voip off and then on again to reboot it.
  • Page 26 12. Allow the voip to boot up again normally (this will take a few minutes) with the console connection still active. When the rebooting process is complete (when the boot light is no longer lit), type 1 and press Enter. : This change of IP address is only temporary.
  • Page 27 MultiVOIP FX Quick Start Guide Phone/IP Starter Config. Click OK. 15. In the sidebar menu, click Save & Apply. Allow the voip to Reboot.

  • Page 28: Phone/Ip Starter Configuration

    Phone/IP Starter Configuration Full details here: MVPFX2-2 MVPFX2-4 MVPFX2-8 1. Open a browser and go to the IP Address of the MVPFX2 unit. In the sidebar menu click Configuration. 2. Go to Configuration | IP. Enter or alter any IP Parameters, as needed. Click OK.

  • Page 29: Phonebook Starter Configuration (With Remote Voip)

    Phonebook Starter Configuration (with remote voip) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 34) before starting this procedure. To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. Ideally, a test of two voips at the same physical location connected back-to-back should be done first.
  • Page 30 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or “0”...
  • Page 31 6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”). North America, Long-Distance Example Seattle-Chicago system. : enter 8 in “Remove Answer Prefix” field of Seattle Outbound Phonebook. Euro, International Call Example Rotterdam/Bordeaux system. : enter 9 in “Remove Prefix” field of Outbound Answer Phonebook for Rotterdam voip.

  • Page 32: Inbound Phonebook

    Inbound Phonebook 1. Open the browser and go to the IP address of the MultiVOIP unit. 2. Go to Phone Book | Inbound Phonebook | Add Entry. 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.) preceded by any other “access digits”...
  • Page 33 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Seattle-Chicago system. On Seattle PBX, “9” is used to get an outside line. Answer: 9 is prefix to be added by local (Seattle) voip.

  • Page 34: Phonebook Tips

    Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. Use Dialing Patterns, Not Complete Phone Numbers in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits. If the destination pattern is a whole area code, you’ll be assigning all calls to that area code to go to a particular voip which has a unique IP address.
  • Page 35 Knowing When to Drop Digits When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Phonebook Entry Using a Comma Commas are used in telephone dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key systems).

  • Page 36: Phonebook Example

    Flagstaff Office Area: 520 204.16.49.75 2-Channel Analog VoIP (MVPFX2-2) PBX System. Main Number: 777-5600 10 extensions One Common Situation V oip Example. This company has offices in three different cities. The PBX units all operate alike.
  • Page 37 PBX system in Santa Fe 91520 none none Flagstaff Office Area: 520 204.16.49.75 2-Channel VoIP (MVPFX2-2) PBX System. Main Number: 777-5600 PSTN 10 extensions Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Prefix Description Destin.
  • Page 38 Sample Phonebooks Enlarged Boise Voip Inbound Phonebook Prefix Description Prefix to Destin. to Add Incoming Calls Remove Pattern 91208 Incoming calls 91505 to PSTN, Boise Area i ncoming calls to extensions of company’s PBX system in Boise 91520 Santa Fe Voip Inbound Phonebook Prefix to Prefix...
  • Page 39 Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Prefix to Prefix Description Destin. to Add Incoming Calls Remove Pattern Other Details: Voip Location/ID:____________________________ Inbound Phonebook Prefix to Prefix Description Destin. to Add Incoming Calls Remove Pattern Other Details: Voip Location/ID:____________________________ Inbound Phonebook Prefix Description Prefix to...
  • Page 40 Phonebook Example MultiVOIP FX Quick Start Guide Enlarged Phonebook Worksheet...

  • Page 41: Connectivity Test

    Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: MultiVOIP to local phone station –OR-- MultiVOIP to extension of key phone system MultiVOIP to command PC MultiVOIP to Internet 2.
  • Page 42 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below. [00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp : 26975 [00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00027190] PSTN: cas seizure detected on 0 [00027440] CAS[0] : TX : ABCD = 0, 0, 0, 0...

  • Page 43: Troubleshooting

    Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. Check cabling. Are connections well seated? To correct receptacle? Are telephone Interface Parameter settings correct? Remember that each voip channel is separately configurable.

  • Page 44: Chapter 3: Mechanical Installation And Cabling

    Chapter 3: Mechanical Installation and Cabling...

  • Page 45: Introduction

    When MVPFX2-4 or MVPFX2-8 units are to be installed into a rack, two able-bodied persons should participate. The MVPFX2-2 is a table-top unit that can generally be handled easily by one person. Please read the safety notices before beginning installation.

  • Page 46: Safety Warnings Telecom

    Safety Warnings Telecom 1. Never install telephone wiring during a lightning storm. 2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. 3. This product is to be used with UL and UL listed computers. 4.

  • Page 47: Unpacking Your Multivoip

    Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different. Study the particular illustration below that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.

  • Page 48: Unpacking The Mvpfx2-2

    Mechanical Installation & Cabling MultiVOIP FX User Guide Unpacking the MVPFX2-2 Figure 3-2: Unpacking the MVPFX2-2...
  • Page 49 MultiVOIP FX User Guide Mechanical Installation & Cabling Rack Mounting Instructions for MVPFX2-4 & MVPFX2-8 The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3- Figure 3-3: Rack-Mounting (MVPFX2-4 or MVPFX2-8)

  • Page 50: Safety Recommendations For Rack Installations Of Mvpfx2-4 Or Mvpfx2-8

    Safety Recommendations for Rack Installations of MVPFX2-4 or MVPFX2-8 Mounting: Mechanically, this unit is designed for a one-high industry standard EIA 19-inch rack enclosure. The product must be installed by qualified service personnel in a restricted-access area, in accordance with articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.

  • Page 51: 19-Inch Rack Enclosure Mounting Procedure

    19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-4, and then secure unit to rack rails by the brackets, as shown in Figure 3-5. Because equipment racks vary, screws for rack-rail mounting are not provided.

  • Page 52: Cabling Procedure For Mvpfx2-4/8

    Cabling Procedure for MVPFX2-4/8 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-6. Voice/Fax Channel Connections Channels 1-4 Left-Most;...

  • Page 53: Cabling Procedure For Mvpfx2-2

    VOICE /FAX 1 VOICE/FAX 2 CONSOLE FX S FX S 10/100 RS-232 RJ-45 Connectors RJ-11 Connectors F X S DB-9 Connector Computer Serial Por t Figure 3-7: Cabling for MVPFX2-2 POWER Power Connection Console Port Connection WAN/Ethernet Connection...
  • Page 54 4. For an FXS connection: Examples - analog phone, fax machine, Connect one end of an RJ-11 phone cord to the Channel 1 FXS connector on the back of the MultiVOIP. Connect the other end to the device or phone jack. For an or FXO connection: Examples - PBX extension, POTS line from telco central office Connect one end of an RJ-11 phone cord to the Channel 1 FXO connector on the back of the MultiVOIP.

  • Page 55: Chapter 4: Multivoip & Auxiliary Software

    Chapter 4: MultiVOIP & Auxiliary Software...

  • Page 56: Introduction

    Introduction The software (firmware) that runs the MVPFX2 unit resides within the MVPFX2 unit and is contacted through a web browser. As such, there is no MultiVOIP configuration software to install. However, the PC operating the web browser GUI must be equipped with an up-to-date version of Java. If an up-to-date version is not already present on the PC, it must be installed from the MultiVOIP CD or from the Java website.

  • Page 57: Chapter 5: Technical Configuration

    Chapter 5: Technical Configuration...

  • Page 58: Configuring The Multivoip

    Technical Configuration MultiVOIP FX User Guide Configuring the MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces.

  • Page 59: Configuration By Web Gui

    Configuration by Web GUI This manual primarily describes configuration of the MultiVOIP with the web GUI. Pre-Requisites To complete the configuration of the MultiVOIP unit, you must know several things about the overall system. Before configuring your MultiVOIP Gateway unit, you must know the values for several IP and telephone parameters that describe the IP network system and telephony system (PBX or telco central office equipment) with which the digital MultiVOIP will interact.

  • Page 60: Telephony Interface Parameters

    Telephony Interface Parameters The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: Phone Parameters Ask phone company or telecom manager. Telephony Interface Parameters: Record for this VOIP Site •...

  • Page 61: Procedure For Configuration By Web Gui (Summary)

    Procedure for Configuration by Web GUI (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting.
  • Page 62 Operation of MultiVOIP through web GUI requires up-to-date version of Java. If Java has not yet been installed, follow these instructions: A. Install up-to-date Java program from MultiVOIP product CD (on first use only). B. Open web browser. C. Browse to IP address of MultiVOIP unit. D.
  • Page 63 MultiVOIP FX User Guide Technical Configuration 5. Set IP Parameters. Click on IP Parameters in the sidebar list. In each field, enter the values that fit your particular network.
  • Page 64 The IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme. Field Name Ethernet Parameters Frame Type...
  • Page 65 IP Parameter Definitions (cont’d) Field Name Values IP Parameter fields Gateway alphanumeric Name Enable DHCP disabled by default IP Address 4-places, 0-255 IP Mask 4-places, 0-255 Gateway 4-places, 0-255. Description Descriptor of current voip unit to distinguish it from other units in system. Dynamic Host Configuration Protocol is a method for assigning IP...
  • Page 66 The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => VERS HLEN TYPE OF SERVICE IDENTIFICATION TIME TO LIVE PROTOCOL SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint”...
  • Page 67 IP Parameter Definitions (cont’d) Field Name Values DNS Parameter fields Enable DNS Default = disabled DNS Server IP 4-places, 0-255. Address FTP Parameter fields FTP Server Enable Default = enabled See “FTP Server File Transfers” in Operation & Maintenance chapter. Description Enables Domain Name Space/System function...
  • Page 68 Technical Configuration MultiVOIP FX User Guide 8. Set Voice/FAX Parameters. Click on Voice/FAX in the sidebar list. In each field, enter the values that fit your particular network.
  • Page 69 Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to other channels by using the Copy Channel button and its dialog box. The Voice/FAX Parameters fields are described in the tables below.
  • Page 70 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Parameters Duration 60 – 3000 When DTMF: Out of Band is selected, (DTMF) this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms. DTMF Out of When DTMF Out of Band is selected, In/Out of Band, or...
  • Page 71 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of Auto- coder is manual or automatic. matic When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting.
  • Page 72 Voice/Fax Parameter Definitions Field Name Values Description AutoCall Parameters Auto Call AutoCall The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Directory Database number. As soon as you access the local MultiVOIP voice/fax channel, the MultiVOIP immediately connects to the remote MultiVOIP identified in the Phone...
  • Page 73 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Dynamic Jitter defines a minimum Jitter Buffer and a maximum jitter value for voice communications. When receiving voice packets from a remote between packets may occur due to network traffic problems.
  • Page 74 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum 20 to 200 The maximum dynamic jitter buffer Jitter Value of 200 milliseconds is the maximum delay tolerable over a high jitter network. Default = 200 msec Initial Jitter 20 –...
  • Page 75 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic The Automatic Disconnection Disconnect- group provides four options which can be used singly or in any combination. Jitter Value 1-65535 The Jitter Value defines the average milli- inter-arrival packet deviation (in seconds milliseconds) before the call is automatically disconnected.
  • Page 76 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Determines whether silence Compression compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
  • Page 77 MultiVOIP FX User Guide Technical Configuration 7. Set Telephony Interface Parameters. Click on Interface in the sidebar list. In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on which type of telephony supervisory signaling or interface is used (FXO or FXS Loop Start).
  • Page 78 Technical Configuration MultiVOIP FX User Guide Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Interface parameters to other channels by using the Copy Channel button and its dialog box.
  • Page 79 FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Definitions Field Name Values Select Channel 1-2 (MVPFX2-2); 1-4 (MVPFX2-4); 1-8 (MVPFX2-8) Interface Type FXS Loop Start Description...
  • Page 80 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values FXS Options fields Ring Count , 1-99 Current Loss Flash Detection Range fields Min/Max . and 50 - 1500 milliseconds Caller ID fields Type Bellcore Enable Description Maximum number of rings that the MultiVOIP will issue before giving up the attempted call.
  • Page 81 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Caller ID fields Enable (cont’d) Dialing Options fields Regeneration Pulse, DTMF Inter Digit 1 - 10 seconds Timer Inter Digit in milliseconds Regeneration Timer The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series after the FXO Parameters section below.
  • Page 82 Technical Configuration MultiVOIP FX User Guide FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.
  • Page 83 FXO Interface: Parameter Definitions* Field Name Values Select Channel 1-2 (MVPFX2-2); 1-4 (MVPFX2-4); 1-8 (MVPFX2-8) Interface Type Caller ID fields Type Bellcore Enable Description Indicates the voip channel to which parameter values will be assigned. Enables FXO functionality. The MultiVOIP currently supports only one implementation of Caller ID.
  • Page 84 FXO Interface: Parameter Definitions* FXO Options Ring Count 1-99 No Response 1 – 65535 Timer (in seconds) Flash 50 - 1500 Generation milliseconds Disconnect Options Current Loss Current Loss 200 to 2000 Timer (in milliseconds) DTMF Tone DTMF Tone Pairs High Tones 1209Hz 1336Hz 1447Hz 1633Hz Number of rings required before the MultiVOIP answers...
  • Page 85 FXO Interface: Parameter Definitions* Disconnect Options Sequence tone pair tone pair Silence Detection Type (of One-Way or Silence Two-Way Detection) Timer (for integer values, Silence in seconds Detection) Dialing Options Regeneration Pulse, DTMF Inter Digit 1 to 10 seconds Timer Inter Digit 50 to 20,000 Regeneration...
  • Page 86 The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below. Call is received here. Terminating VoIP xxxyyyzzzz J.Q. Public Clock: 5-31, 1:42pm Display shows: CID Number: 763-555-8794 CID Name: Melvin Jones Time Stamp: Date: 05/31 Time:1:42pm...
  • Page 87 MultiVOIP FX User Guide Technical Configuration 8. Set Call Signaling Parameters. Click on Call Signaling in the sidebar list.
  • Page 88 The tables below describe all fields in the Call Signaling screen. Call Signaling Parameter Definitions Field Name Values SIP Parameters Signaling Port numeric Use SIP Proxy Proxy Parameters Proxy Domain n.n.n.n Name / IP where Address n=0-255 Append SIP Proxy Domain Name in User Port Number Description...
  • Page 89 Call Signaling Parameter Definitions Field Name Values Description Proxy Parameters (cont’d) User Name Values: alphanumeric Description: Identifier used when proxy server is used in network. If a proxy server is used in a SIP voip network, all clients must enter both a User Name and a Password before being allowed to make a call.
  • Page 90 The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones. In the Country/Region field, select the option that fits your particular system. When you choose a Country, you choose an entire set of tones and those tones cannot be altered.
  • Page 91 “Regional Parameter” Definitions Field Name Values Standard Tones fields Type column dial tone, ring tone, busy tone, unobtainable tone (fast busy), survivability tone, re-order tone Frequency 1 freq. in Hertz Frequency 2 freq. in Hertz “Regional Parameter” Definitions (cont’d) Field Name Values Standard Tones fields (cont’d)
  • Page 92 After selecting the appropriate Country/Region for your system, click OK. A screen will appear confirming that the configuration has been updated. You must select Save and Apply in the sidebar menu to make the change permanent. 10. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it.
  • Page 93 MultiVOIP FX User Guide Technical Configuration The Logs/Traces screen will appear. If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subsequent page).
  • Page 94 “Logs” Screen Definitions Field Name Values Description Enable Allows MultiVOIP debugging messages to be Console read via a basic terminal program like Messages HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processing resources. Console messages are meant for tech support personnel.
  • Page 95 MultiVOIP FX User Guide Technical Configuration To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
  • Page 96 11. View System Information screen and set updating interval (optional). To reach this dialog box, click System Information in the sidebar menu. This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Boot...
  • Page 97 System Information Parameter Definitions (cont’d) Field Name Values Description Configur- Indicates version of MultiVOIP nn.nn.nn. ation Configuration software (which Version includes screens for IP Parameters, alpha- SMTP Parameters, Regional numeric Parameters, etc.). Phone Book Indicates the version of the inbound numeric Version and outbound phonebook portion of...
  • Page 98 Technical Configuration MultiVOIP FX User Guide The frequency with which several administrative screens are updated (the System Information, Call Progress, and IP Statistics screens) is determined by a setting in the Logs/Traces screen. 12. About Packetization Time. You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder”...
  • Page 99 Packetization Time Screen Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates. Packetization Ranges and Increments Coder Types Range (in ms); {default value} G711 A-law 5-30 G711 u-law 5-60 G723 30-60 G726...
  • Page 100 Once the packetization rate has been set for one channel, it can be copied into other channels by using the Copy Channel screen. 13. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save & Apply in the sidebar. : It is possible to return all parameters to their factory default values by using the Restore Factory NOTE Defaults command.

  • Page 101: Chapter 6: Phonebook Configuration

    Chapter 6: Phonebook Configuration...

  • Page 102: Configuring Multivoip Phonebooks

    Phone Book Configuration MultiVOIP FX User Guide Configuring MultiVOIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not entail the dialing of extra digits to reach users elsewhere on the network that the VoIP serves.
  • Page 103 Phonebook configuration screens are accessed using the sidebar menu. 1. Select Outbound Phone Book/List Entries. Fields in the “Details” section describe various SIP parameters. Click Add.
  • Page 104 Phone Book Configuration MultiVOIP FX User Guide 2. The Outbound Phone Book Add Entry screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit.
  • Page 105 The fields of the Outbound Phone Book Add Entry screen are described in the table below. Outbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any When checked, “Any Number Number” appears as the value in the Destination Pattern field.
  • Page 106 Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description Destination prefixes, Defines the beginning of Pattern area codes, dialing sequences for calls exchanges, that will be connected to line another VOIP in the system. numbers, Numbers beginning with extensions these sequences are diverted from the PTSN and carried...
  • Page 107 Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Select if proxy server is used. Transport TCP or Voip administrator must choose Protocol between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without...
  • Page 108 Phone Book Configuration MultiVOIP FX User Guide Inbound PhoneBook | List Entries 3. Select Click Add.
  • Page 109 MultiVOIP FX User Guide Phone Book Configuration 4. The Inbound Phone Book Add Entry screen appears.
  • Page 110 Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Inbound Phone Book Add Entry screen are described in the table below. Inbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any : Y/N Values Number When checked, “Any Number”...
  • Page 111 MultiVOIP FX User Guide Phone Book Configuration 5. When your Outbound and Inbound PhoneBook entries are completed, click on Save and Apply in the sidebar menu to save your configuration. You can change your configuration at any time as needed for your system. There are two “Edit Entry”...
  • Page 112 Phone Book Configuration MultiVOIP FX User Guide The “Next Entry” and “Previous Entry” buttons allow you to go from one entry to the next without interruption. You must click OK to confirm the change before moving on to the next entry.

  • Page 113: Phonebook Examples

    Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. The system depicted is SIP. However, the phonebook entries presented are still applicable for SIP systems. 2 Site Example Notice first the area code situation in those two cities: Minneapolis’s local calling area consists of multiple adjacent area codes;...
  • Page 114 An outline of the equipment setup in both offices is shown below. Local-Call Area Codes: 612, 651, Company HQ. Minneapolis North Sub. area 763 VoIP -51 74 200.2.10.3 -5173 -5172 -5171 717-5170 Network Overlay Area Code: Baltimore Sales Ofc. area 410 VoIP 200.2.9.7 325-7001...
  • Page 115 MultiVOIP FX User Guide Phone Book Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOIP’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
  • Page 116 Phone Book Configuration MultiVOIP FX User Guide To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phone number in the 612 area code, the call will automatically be handled by the company’s voip system.
  • Page 117 MultiVOIP FX User Guide Phone Book Configuration Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to 7999.
  • Page 118 Phone Book Configuration MultiVOIP FX User Guide The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325” .

  • Page 119: Configuring Mixed Digital/Analog Voip Systems

    Configuring Mixed Digital/Analog VOIP Systems Analog MultiVOIP units, like the MVPFX2-2/4/8 units and the MVP-210/410/810/410SS/810SS units are compatible with digital MultiVOIP units like the MVP2410. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
  • Page 120 These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (Site B) VOIP Dir # IP Address Channel -OR- Destination Pattern 200.2.9.8 200.2.9.8 200.2.9.6 200.2.9.7 1615 200.2.9.9 (Note 2.) xxxx 3xxx 200.2.9.9 (Note 1.) 1402 200.2.9.5 140226374...
  • Page 121 Outbound Phone Book for MVP2410 Digital VOIP Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 1507 1507 101# 200.2.9.8 Note 3. 200.2.9.8 200.2.9.6 1402 200.2.9.5 1402 200.2.9.5 1402 200.2.9.5 1402 200.2.9.5 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.
  • Page 122 Outbound Phone Book for MVP410 Analog VOIP Destin. Remove Pattern Prefix Address Prefix 200.2.9.7 1507 1507 101# 200.2.9.8 Note 3. 200.2.9.8 200.2.9.6 1615 200.2.9.9 1615 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.
  • Page 123 Outbound Phone Book for MVPFX2 Analog VOIP Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 1507 1507 101# 200.2.9.8 Note 3. 200.2.9.8 1402 200.2.9.5 1402 200.2.9.5 1615 200.2.9.9 1615 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.

  • Page 124: Call Completion Summaries

    Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175662 2. Await completion. Talk. Note: Series I analog VOIP gateways will allow completion by Method 2.
  • Page 125 Site D calling Site C 1. Dial 915077175662. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP.
  • Page 126 Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call would be directed to the Lincoln voip’s IP address, 200.2.9.5.

  • Page 127: Variations In Pbx Characteristics

    Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492”...

  • Page 128: Chapter 7: Operation And Maintenance

    Chapter 7: Operation and Maintenance...

  • Page 129: Operation And Maintenance Summary

    Operation and Maintenance Summary There are several groups of software screens that facilitate basic operation and maintenance of the MultiVOIP. The following commands and functions are accessible on the sidebar menu and they allow you (a) view a summary of important System Information (like software version levels), (b) track Call Progress Statistics, (c) track IP Statistics, (d) Change the MultiVOIP’s Username and Password,...

  • Page 130: System Information Screen

    Operation and Maintenance MultiVOIP FX User Guide System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessibleby clicking System Information in the sidebar menu.
  • Page 131 System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that nn.nn Version is used at the startup (booting) of the alpha- voip. The boot code version is numeric independent of the software version. Firmware Indicates the version of the nn.nn.nn Version...
  • Page 132 Operation and Maintenance MultiVOIP FX User Guide The frequency with which several administrative screens are updated (the System Information, Call Progress, and IP Statistics screens) is determined by a setting in the Logs/Traces screen.

  • Page 133: Statistics Screens

    Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress To access the Call Progress Details screen, click on “Call Progress”...
  • Page 134 The Call Progress Details Screen Call Progress Details: Field Definitions Field Name Values Channel Call Details Duration Hours: Minutes: Seconds Mode Voice or FAX Voice Coder G.723, G.729, G.711, etc. Description Number of data channel or time slot on which the call is carried. This is the channel for which call- progress details are being viewed.
  • Page 135 Call Progress Details: Field Definitions Field Name Values Description Packet Details Packets Sent integer value The number of data packets sent over the IP network in the course of this call. Packets Rcvd integer value The number of data packets received over the IP network in the course of this call.
  • Page 136 Call Progress Details: Field Definitions (cont’d) From – To Details From field alphanumeric Description of calling party. string Gateway alphanumeric Identifier for the VOIP gateway Name (from) string that handled the origination of this call. IP Address x.x.x.x, IP address from which the call (from) where x has a was received.
  • Page 137 Call Progress Details: Field Definitions (cont’d) Field Name Values Description Call Status fields Silence “SC” stands for Silence Compression Compression. With Silence Compression enabled, the MultiVOIP will not transmit voice packets but instead will transmit SID (Silent Indication) packets when silence is detected. This feature reduces the amount of network bandwidth that is being used by the voice channel.

  • Page 138: About Ip Statistics

    Operation and Maintenance MultiVOIP FX User Guide About IP Statistics To access the IP Statistics screen, click on “IP Statistics” in the sidebar menu. IP Statistics Screen...
  • Page 139 IP Statistics: Field Definitions Field Values Description Name UDP versus TCP Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data. IP Statistics: Field Definitions Field Values Description...
  • Page 140 IP Statistics: Field Definitions (cont’d) Field Values Description Name Total Packets Sum of data packets of all types. (cont’d) Received integer Total number of error-laden packets with value received by this VOIP gateway since the Errors last “clearing” or resetting of the counter within the MultiVOIP software.
  • Page 141 IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmit integer Number of RTP packets transmitted by value this VOIP gateway since the last “clearing”...

  • Page 142: General Operation Functions

    General Operation Functions Several basic software functions are accessible from the MultiVoip sidebar menu, as shown below. Clicking on the option will bring up the corresponding screen. (Note that online Help has not yet been implemented.) Change Username/Password To access the MultiVOIP web GUI, you must set up a username and a password. Establishing a Username and Password 1.

  • Page 143: About Passwords & Login/Logout From Specific Computers

    About Passwords & Login/Logout from Specific Computers The first time you access the MultiVOIP web GUI from a particular computer, you must enter the Username and Password. If you close the browser without logging out (by clicking on Logout and clicking Yes), you will be able to access the MultiVOIP again for the next 15 minutes from that computer without logging in (that is, without entering your Username and Password).

  • Page 144: Logout

    Logout To log out, click on Logout in the sidebar menu and then click Yes to confirm your intention to log out of the MultiVOIP program. After you log out, you must enter your username and password again in order to access the MultiVOIP web GUI.

  • Page 145: Reboot Voip

    Reboot Voip The Reboot Voip command allows you to reboot the MultiVOIP unit on demand. In the general course of operation, this command will not be needed. The command is included, however, to provide a remedy for situations when, by unexpected circumstances, code becomes corrupt and normal operation goes awry. To invoke the Reboot Voip command, click on Reboot Voip in the sidebar menu and click OK to confirm your choice to reboot.

  • Page 146: Upgrading Multivoip Firmware

    Operation and Maintenance MultiVOIP FX User Guide Upgrading MultiVOIP Firmware Introduction From time to time, a new version of the MVPFX2 firmware may be issued. When a new firmware version is issued, you can overwrite the MultiVOIP with the new code either by using a TFTP server or by using an FTP client and contacting the FTP server that resides on the MVPFX2 unit itself.

  • Page 147: Obtaining Updated Firmware

    MultiVOIP FX User Guide Operation & Maintenance Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP. Note that the structure of the MultiTech web/FTP site may change without notice. However, firmware updates can generally be found using standard web techniques.
  • Page 148 Operation and Maintenance MultiVOIP FX User Guide Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in this manual.

  • Page 149: Upgrading Multivoip Firmware Via Ftp Client And Voip's Built-In Ftp Server Function

    Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory. Upgrading MultiVOIP Firmware via FTP Client and Voip’s Built-In FTP Server Function MultiTech has built an FTP server into the MultiVOIP unit.
  • Page 150 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses. Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP address must be assigned for each. IP Address of Control PC IP Address of voip unit #1 IP address of voip unit #n...
  • Page 151 MultiVOIP FX User Guide Operation & Maintenance 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Mozilla or Internet Explorer) in conjunction with a local Windows browser a (e.g., Windows Explorer), but this approach is somewhat clumsy (it requires use of two application programs rather than one) and it limits downloading to only one VOIP unit at a time.
  • Page 152 5. Identify Files to be Updated. Determine which files you want to update. Three types of files can be updated using the FTP feature. File Type File Names firmware mvpapp “bin” file file system mvpfs-img MSP firmware msp-img 6. Contact MultiVOIP FTP Server. You must make contact with the FTP Server in the voip using either a web browser or FTP client program.
  • Page 153 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
  • Page 154 Operation and Maintenance MultiVOIP FX User Guide You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip will look like transfer within voip directories. Before attempting to update any other files, wait at least 3 minutes (which allows time for the MultiVOIP to reboot).
  • Page 155 8B1. In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
  • Page 156 Operation and Maintenance MultiVOIP FX User Guide Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS- FTP” client) are more text oriented. 9. Before attempting to update any other files, wait at least 3 minutes (which allows time for the MultiVOIP to reboot).
  • Page 157 11. After updating the MultiVOIP’s file system image file (mvpfs-img), you must clear the Java cache of files that pertain to the old/outdated version of the image file. A. To clear the Java cache in Windows, go to Start | Settings | Control Panel B.
  • Page 158 Operation and Maintenance MultiVOIP FX User Guide C. When the Delete Temporary Files screen appears, click OK. Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. All of the new features of the updated file system image file will now be visible.
  • Page 159 MultiVOIP FX User Guide Operation & Maintenance Upgrading MultiVOIP Firmware via TFTP using HyperTerminal 1. Before beginning this procedure, you must have a TFTP server program running on a computer that has access to the network on which the MultiVOIP is running and the upgrade software files must be on that computer. TFTP server programs can be downloaded for free from various Internet web sites.
  • Page 160 Operation and Maintenance MultiVOIP FX User Guide 4. Establish a ‘connection’ in HyperTerminal. 5. Check that HyperTerminal is addressing the correct COM port.
  • Page 161 MultiVOIP FX User Guide Operation & Maintenance 6. Check that HyperTerminal’s data rate is set to 115200bps. 7. To begin, HyperTerminal must be connected and ready.
  • Page 162 Operation and Maintenance MultiVOIP FX User Guide 8. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual boot process). 9.
  • Page 163 MultiVOIP FX User Guide Operation & Maintenance 10. A list of voip parameters that can be altered in the ARMBoot environment will appear.
  • Page 164 Operation and Maintenance MultiVOIP FX User Guide 11. You must change the serverip value to the IP address of the computer on which the TFTP server program is located. To change the serverip value, type setenv serverip a.b.c.d (where a, b, c, and d are the four octet values for the IP address of the TFTP server) at the mvp-boot>...
  • Page 165 MultiVOIP FX User Guide Operation & Maintenance 12. To confirm that the TFTP server IP address was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter. 13. If necessary, you can also change the IP address of the voip (which is the ipaddress field in the ARMBoot environment) and the IP address of the network gateway (which is the gatewayip field in the ARMBoot environment)
  • Page 166 Operation and Maintenance MultiVOIP FX User Guide 14. . Type saveenv and press Enter. 15. At the mvp-boot> prompt, type update and then press Enter. A menu will appear that lists, by number, the various firmware entities (“partitions”) that could be updated with this command.
  • Page 167 MultiVOIP FX User Guide Operation & Maintenance 16. At the mvp-boot> prompt, type 4 to update the application. NOTE: The file system (the appropriate file name is “mvpfs-img” with no file extension) can also be updated at this menu by typing 3 . The MSP firmware can be updated at this menu by typing 2 .
  • Page 168 Operation and Maintenance MultiVOIP FX User Guide 17. When the Image Xfer Method menu appears, type 1 . (Option 2 will also work, but it could take as long as 45 minutes to accomplish the transfer by using the “Serial - Kermit” connection.)
  • Page 169 18. The transfer process will take a few minutes. When complete, the response “Write done !!!” will appear. After the “Write done!!!” message appears, you can then update other firmware partitions (like the file system and the MSP firmware) using the steps presented above in this procedure. When you are done updating all of the files that need updating, reboot the voip by turning its power off and back on.
  • Page 170 Operation and Maintenance MultiVOIP FX User Guide B. In the General tab of the Java program, click “Delete Files.” C. When the Delete Temporary Files screen appears, click OK. Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. All of the new features of the updated file system image file will now be visible.

  • Page 171: Syslog Server Functions

    SysLog Server Functions MultiTech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
  • Page 172 Operation and Maintenance MultiVOIP FX User Guide Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration. The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514.
  • Page 173 MultiVOIP FX User Guide Operation & Maintenance Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (not applicable for MVPFX2 units), set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.).

  • Page 174: Chapter 8 Warranty, Service, And Tech Support

    Chapter 8 Warranty, Service, and Tech Support...

  • Page 175: Limited Warranty

    Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

  • Page 176: Technical Support

    Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following:...

  • Page 177: Chapter 9: Regulatory Information

    Chapter 9: Regulatory Information...

  • Page 178: Emc, Safety, And R&Tte Directive Compliance

    EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits,...

  • Page 179: Canadian Limitations Notice

    7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 180: Weee Statement

    Regulatory Information MultiVOIP FX User Guide WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) compliments the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.

  • Page 181: Appendix A: Cable Pinouts

    Appendix A: Cable Pinouts...

  • Page 182: Appendix A: Cable Pinouts

    Appendix A: Cable Pinouts Command Cable RJ-45 Connector To Command Port Connector RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software). Ethernet Connector The functions of the individual conductors of the MultiVOIP’s Ethernet port are shown on a pin-by-pin basis below. RJ-45 Ethernet Connector Pin Functions (FXS/FXO Interface) FXS Pin...

  • Page 183: Appendix B: Tcp/Udp Port Assignments

    Appendix B: TCP/UDP Port Assignments...

  • Page 184: Well Known Port Numbers

    Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users.

  • Page 185: Index

    Append SIP Proxy Domain Name in User ID (Call Signaling)...88 Auto Disconnect field group...75 AutoCall field ...72 Automatic Disconnection field ...75 bandwidth, coder...71 battery caution ...45 Boot LED...11 MVPFX2-2 ...54 MVPFX2-4/8 ...53 Boot Version System Info...96, 131 booting time ...11 box contents verifying...47 built-in modem setup in Regional Parameters screen...61...
  • Page 186 Ethernet interface...7 European Community Directives ...178 factory repair for customers U.S. & Canada...175 FAQ for MultiVOIPs...6 fax machine connecting to voip (MVPFX2-2)...54 connecting to voip (MVPFX2-4/8)...52 FCC Declaration ...178 FCC Part 68 Telecom rules...178 FCC registration number ...179 FCC rules, Part 15 ...178 FDX LED ...11...
  • Page 187 Ring Count...80 FXS Loop Start Parameter fields Select Channel ...79 FXS Loop Start Parameters ...79 FXS/FXO connector MVPFX2-2 ...54 MVPFX2-4/8...52 G711 coders (RTP packetization, voice/fax) ...99 G723 coders (RTP packetization, voice/fax) ...99 G726 coders (RTP packetization, voice/fax) ...99 G727 coders (RTP packetization, voice/fax) ...99 G729 coders (RTP packetization, voice/fax) ...99...
  • Page 188 airflow...50 in a nutshell...13 in rack ...49 software (detailed) ...56 installation prerequisites ...59, 60 installation, mechanical ...7 Inter Digit Regeneration Time FXO ...85 Inter Digit Regeneration Timer FXS Loop Start ...81 Inter Digit Timer (dialing) field FXO ...85 FXS Loop Start ...81 interface parameters, accessing...77 interface parameters, setting ...77 Interface Type...
  • Page 189 System Information ...97, 131 MultiVOIP FAQ (on MTS web site) ...6 MultiVOIP general operation functions, option descriptions ...142 MultiVOIP software moving around in...62 mvpfs-img file update Java cache clearing, and...157, 169 MVPFX2-2 cabling procedure...53 grounding...54 unpacking...48 MVPFX2-4 cabling procedure...52 unpacking...47 MVPFX2-8 cabling procedure...52...
  • Page 190 ...100 signaling cadences ...89 Signaling Port (Call Signaling) field ...88 signaling tones ...89 signaling types telephony interfaces (MVPFX2-2) ...54 telephony interfaces (MVPFX2-4/8) ...52 Silence Compression (call progress) field ...137 Silence Compression field ...76 Silence Detection (FXO disconnect criteria) field...85 Silence Detection Type (FXO) field...85...
  • Page 191 MultiVOIP screen-surfing in ...62 sound quality, improving ...76 SPD LED ...11 supervisory signaling ...77 supervisory signaling types MVPFX2-2 ...54 MVPFX2-4/8 ...52 Supplementary Services, incompatible with SIP ...8 support, technical...176 SysLog client ...9 SysLog client programs availability ...171 features &...
  • Page 192 Copy Channel ...69 Default ...69 DTMF In/Out of Band ...70 Duration (DTMF) ...70 Input Gain ...69 Output Gain ...69 Select Channel ...69 Voice Gain...69 Voice/FAX Parameter fields Dynamic Jitter Buffer ...73 Voice/FAX Parameter fields Minimum Jitter Value...73 Voice/FAX Parameter fields Maximum Jitter Value ...74 Voice/FAX Parameter fields Initial Jitter Value ...74...
  • Page 193 S000411A...

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