Troubleshooting; Mosa2 Does Not Open Due To Error Message; Sensor Does Not Connect Correctly With Mosa2; When Using The Configuration Cable - Marport CATCH User Manual

Learn how to solve common problems.

Mosa2 does not open due to error message

Mosa2 displays an error message saying it cannot be opened.
Your Mac security preferences do not allow you to open applications not
downloaded from the App Store.
1. From the upper left corner of the screen, click Apple menu > System Preferences
> Security & Privacy .
2. Click the lock icon and enter the password, if applicable.
3. At Allow apps downloaded from, select Anywhere, then close the dialog box.
4. macOS Sierra or later: Anywhere option is not displayed by default. To display
Anywhere:
a. Click the magnifying glass from the top right corner of your screen and type
Terminal
b. Click Terminal from the results.
c. Enter in the terminal:
d. Press Enter.
Anywhere option is now displayed in Security & Privacy preferences.
Sensor does not connect correctly with
Mosa2 when using the Configuration Cable
Remember: If the sensor does not connect correctly with Mosa2, always:
• Disconnect both USB connector and three-pin plug.
• Connect again the Configuration Cable.
• Make sure the three pins are fully inserted inside the sensor.
Mosa2 does not automatically open when connecting the Configuration Cable.

Troubleshooting

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sudo spctl --master-disable
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