Chapter 6. Troubleshooting Your Appliance; Troubleshooting Workflow - IBM WebSphere DataPower 7198 Installation And User Manual

Chapter 6. Troubleshooting your appliance

Troubleshooting is a systematic approach to solving a problem. The goal of
troubleshooting is to determine why something does not work as expected and to
explain how to resolve the problem. To begin troubleshooting hardware problems
with the appliance, use the procedure in "Troubleshooting workflow." This
procedure guides you to the appropriate troubleshooting task.

Troubleshooting workflow

To help you troubleshoot the problem and determine whether you need to contact
IBM Support for assistance or to order a replacement part, use the following
workflow:
1. Did you receive a critical event through SNMP or SMTP notification?
2. Does the log file contain a critical message?
3. Does the critical event or critical log message identify the part that is failing or
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The following messages are examples of critical messages:
v [system][critic] sensors: tid(id): System power supply number has
failed.
v [system][critic] sensors-fans: tid(id): Chassis cooling fan number
operating too slowly.
For information about creating log targets for notification, see the managing
logs topic in the information center.
Yes Continue to step 3.
No Continue to step 2.
For information about viewing logs, see the viewing logs topic in the
information center.
Yes Continue to step 3.
No Continue to step 4 on page 38.
has failed?
Yes Continue troubleshooting to determine whether you need a
replacement part:
v If a fan module, see "Troubleshooting the fan modules" on page 38.
v If the power supply module, see "Troubleshooting the power supply
module" on page 38.
v If the hard disk drive module, see "Troubleshooting the hard disk
drive module" on page 39.
v If one of the FRUs, contact your IBM Support.
No Continue to step 4 on page 38.
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