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If the module is not seated correctly, generally it is not locked in place. To ensure
that the module is seated, use the appropriate steps in "Replacing a power supply
module" on page 51 to remove and reinsert the module.
If the module does not have AC power, ensure that the power cords are connected
correctly to the power supply and to a working AC power outlet.
If you believe that the module needs to be replaced, contact IBM Support. For
information about contacting IBM Support and what information you need to
gather before contacting IBM Support, see"Getting help and technical assistance,"
on page 61.
Troubleshooting the hard disk drive module
To troubleshoot the hard disk drive module, use the show raid-physical-drive
command or click STATUS → System → RAID-physical-drive in the WebGUI.
If the state shows Unconfigured Bad, the hard disk drive is damaged and need to
be replaced.
Contact IBM Support to replace your the hard disk drive module. For information
about contacting IBM Support and what information you need to gather before
contacting IBM Support, see "Getting help and technical assistance," on page 61.
Troubleshooting the appliance
If you can connect to the appliance from the command line, use the following
procedures to troubleshoot the appliance:
1. Connect to the appliance from the command line.
2. Run the test hardware command.
3. Check the output for warning and failure messages.
4. Contact IBM Support. For information about contacting IBM Support and what
If you cannot connect to the appliance from the command line, use the following
procedure to troubleshoot the appliance:
1. Turn off the appliance by pressing the power button. Before proceeding, verify
2. Use the RJ45 to DB-9 null-modem cable to connect a terminal or PC to the
3. Ensure that the terminal or PC is configured for standard 9600 8N1 and to no
4. Turn off the appliance by pressing the power button located on the front of the
Note: Remove the power cord from the power supply module. The appliance
can operate with a single power supply module.
For information about the test hardware command, see "Testing the hardware
from the command line" on page 33.
information you need to gather before contacting IBM Support, see"Using the
diagnostic self-test" on page 34 or "Getting help and technical assistance," on
page 61.
that the power LED is not illuminated.
console connector on the appliance.
flow control operation. 8N1 is a notation for a serial configuration in
asynchronous mode, where there are eight (8) data bits, no (N) parity bit, and
one (1) stop bit.
appliance.
Chapter 6. Troubleshooting your appliance
39
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Table of Contents
Troubleshooting
