Siemens KION Service Manual page 113

KION / KION-i
Diagnostic logs
General
Data regarding events and performance related to
the KION / KION-i workstation is captured and stored
in the log list. This chapter will mainly handle the two
log types intended for field service troubleshooting.
These two diagnostic log types are:
• The monitor Diagnostic Log.
- The Diagnostic Log is stored in the KION
Monitor.
- The Diagnostic Log description is written in
decimal numbers. It contains log number and
source number.
- The Diagnostic Log is identified by the text
"CANbus Diag" in the Description-field.
Note: The P G concept allows a KION
ICK AND O
Monitor to be moved between different KION
workstations. The Diagnostic Log, stored in the
KION Monitor, may thus contain logs from different
KION workstations.
• The communication interface CPS/IDS Diagnostic
Log.
- The CPS/IDS Diagnostic Log is stored in the
Communication Interface (CPS or IDS).
- The CPS/IDS Diagnostic Log description is
written in hexadecimal numbers. It contains log
number and, for some logs, subdata useful
during troubleshooting.
- The CPS/IDS Diagnostic Log is identified by the
text "CAN DATA (HEX)" in the Description-field.
The logs can be shown on the KION Monitor or
downloaded to a PC. A print-out of the logs is
possible if a printer is connected to the KION / KION-i
workstation. Downloading and printing is described
in chapter "Service procedures".
Do not delete the diagnostic logs, e.g. after
performed service. In case of future troubleshooting
on the workstation, as much relevant log information
as possible should be kept. The oldest logs will
automatically be overwritten when the log list is full.
Date and Time used by the KION/KION-i workstation
will be supplied by the connected KION Monitor. To
assure that correct information is stamped on the
logs, check the Date and Time setting on the KION
Monitor. Adjust if required.
If no KION Monitor is connected to the KION
workstation or if communication is not established
(e.g. during startup), the Time and Date stamp in the
CPS/IDS Diagnostic Log will be 12:00 1/1/93.
E382 E392E 061 01 02 02
Log source
The table below refers the source # (subunit) of the
logs as stated in the monitor Diagnostic log:
Log # Subunit
1-99 ALA – Alarm
100-299 CON – Control
300-399 PAN – Panel
400-499 MEA – Measuring
600-699 MGI – Multigas analyzer interface
Reading hexadecimal numbers
To convert hexadecimal numbers into decimal
numbers, it is recommended to use a calculator that
handles hexadecimals. Such Calculator is included as
an Utility in Windows. Set the Calculator in Scientific
mode to access the hexadecimal converter.
Report to EM-HSC
If the troubleshooting information in the Diagnostic
Log table below will not identify the problem, report
to EM-HSC for further investigations.
When reporting to EM-HSC, the following
information must be enclosed:
• Serial number of the KION / KION-i workstation.
• Version number of the KION / KION-i workstation
(e.g. version 7.x).
• All sub-units SW versions (CON, MEA, etc). Refer
to the Component log.
• Copy of the Diagnostic Log and the CPS/IDS Diag.
Log.
Always note with date and time when the event
occurred. If wrong Date and Time is set on the
Monitor, this will make the Date- and Time-stamp in
the logs incorrect. Always consider such deviation
when analyzing the logs. Also inform about Date- and
Time-deviation if the logs are sent to EM-HSC for
troubleshooting support.
Siemens-Elema AB
Troubleshooting
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