Cannot Run The Fax Software; Fax Error Messages On The Printer Control Panel - Lexmark 101 User Manual

Cannot run the fax software

The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
M
AKE SURE THE FAX SOFTWARE IS INSTALLED
The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select
it on the "Install Additional Software" screen during installation. If you did not install the fax software, then the Fax
tab on the Printer Home takes you to our Web site where you can download the software.
M
AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter,
or a cable modem) before you can open the fax software and configure the fax settings.
M
AKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER
M
AKE SURE THAT THE PRINTER IS NOT IN

Fax error messages on the printer control panel

Error Message:
Remote Fax Error
Fax Mode Unsupported
Unsupported Compression
P S
OWER AVER MODE
What it indicates:
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
The fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but the
receiving fax modem needs to have
the same compression code.
Troubleshooting
143
Possible solutions:
•
Resend the fax. There may have
been a problem with the quality of
the connection.
•
Decrease the transmission speed
of your fax modem.
•
Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
•
Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
•
Lower the fax quality.
•
Reformat the document on
Letter-size paper.
•
Lower the transmission speed of
the fax modem, and then resend
the fax.
•
Enable Auto Fax Conversion.