Troubleshooting Applock - LXE VX3X Reference Manual

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Troubleshooting AppLock

The mobile device won't switch from Administration mode to end-user mode.
The hotkey sequence needed is not allowed. What does this mean?
When the Administrator is selecting a hotkey sequence to use when switching user modes, they
are not allowed to enter key combinations that are reserved by installed software applications.
LXE has validated RFTerm key combinations ONLY.
When RFTerm is installed on the mobile device and an RFTerm restricted key sequence is
specified as a hotkey sequence by the Administrator, the following error message is displayed in a
message box:
When RFTerm is not installed on the mobile device, the RFTerm keys are not restricted from use.
See Also: Appendix D – Reference Material, sections titled AppLock Error Messages and
AppLock Registry Settings.
VX3X Reference Guide
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If the configuration is valid for one application but not the other, the switch to end-
user mode fails. AppLock stays in Administration mode and is stopped until the
Administrator password is entered.
•
If two copies of the same application are configured, but the application only allows
one copy to run at a time, for example Microsoft Pocket Word and LXE RFTerm,
the switch to end-user fails. AppLock stays in Administration mode and is stopped
until the Administrator password is entered.
Selected hotkey is not allowed. Please reenter.
Troubleshooting AppLock
E-EQ-VX3XRG-D