Chapter 4 Troubleshooting; General Guide - Kyocera FS-9120DN Operating Manual

Chapter 4
This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita
dealer.
This chapter explains the following topics:

• General Guide

• Print Quality Problems
• Indicators and Messages
• Correcting a Paper Jam
1. General Guide
If some kind of problem should occur, check the following before concluding the printer is broken;
Symptom
The printer will not
print from the
computer.
Print quality is not good.
Paper is jammed.
Nothing lights on the
operator panel even
when power is turned
on and the fan makes no
noise.
The printer prints a
status page, but data
from the computer is
not being printed
normally.
Table 4-1
If you still cannot correct a printer problem even after checking the above, please contact your Kyocera Mita dealer.
Troubleshooting
Check Items
Check the
READY
indicator.
Check the ! ! ! ! ATTENTION
indicator.
A maintenance message appears in the
message display.
Check that the power cord is properly
plugged into the power outlet.
Check that the main switch is really in the ON (
Check the interface cable.
Check program files and application
software.
Corrective Action
Off Look through the items below and check anything that
seems appropriate.
Flashing An error has occurred. Check the message display, and
then take measures seeing
page 4-4
Lit See the appropriate item below.
Indicators on page 4-4.
Flashing See
Lit
Maintenance Messages on page 4-4.
See
Print Quality Problems on page 4-2
See
Correcting a Paper Jam on page 4-8
See
Turn off the printer's power, plug in the power cord
securely, and try turning on the printer's power again.
❘
) position.
Connect both ends of the interface cable securely. Try
replacing the printer cable. For details on the parallel
interface for this printer, see
Computer Interface
Try printing another file or using another print
command. If the problem occurs only with a specific file
or application, check the printer settings for that
application.
Indicators and Messages on
.
Appendix B Host
.
.
.
4-1