Section 8 Contact Information; Return Procedures; Technical Support - Hach Met One 6000 Series User Manual

Section 8

8.1 Return procedures

8.2 Technical support

Contact information
The Met One 6000 series Particle Counter has a one-year calibration cycle. Each of the
Met One 6000 models must be returned to an authorized service center for calibration
after one year of the date of calibration, listed on the decal on the back of the models.
To return the Met One 6000 series Particle Counters for repair or calibration, first obtain a
returned material authorization number (RA#). The RA# number is necessary for any
instrument that requires repair or calibration by an authorized service center. Include the
RA# number on the shipping label when the instrument is returned.
For the most up-to-date RA# process information, including copies of all required forms,
call Hach Ultra Analytics at 800.866.7889 or +1 541.472.6500.
To return an instrument for credit, please contact the local sales representative.
Technical Support Engineers are available to provide advice and recommendations for
applications, product operation, measurement specifications, hardware and software,
factory and customer site training.
Please provide name, company, phone number, fax number, model number, serial number
and comment or question.
Call +1 541.472.6500
Toll Free 800.866.7889 (US/CA)
Fax +1 (541) 472-6180
6:00 AM to 4:30 PM Pacific Time
Monday through Friday
Email: TechSupportGP@hachultra.com
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