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General Terms and Conditions
Remain with your Vehicle
•
Once you have called MG Roadside
Assistance, it is vital that you stay with
your vehicle. Should the MG Roadside
Assistance representative arrive at your
vehicle while it is unattended, the
necessary work will not be carried out.
Adverse Weather
•
On occasion, adverse weather conditions
such as floods, heavy rain, thunder /
lighting, other natural calamities or other
external factors may affect our ability to
provide services and it may become
physically impossible to assist you until the
weather improves. During such times, our
main priority will be to ensure that you
and your passengers are taken to a place
of safety; the recovery of your vehicle may
not be possible until weather conditions
permit.
External Factors
•
MG will take every effort to reach you
once you make the call however external
conditions (including traffic, strike etc.),
could delay such an effort.
Locked Keys
•
Whilst we will always endeavour to
provide assistance by the most efficient
method, modern security systems
sometimes make it extremely difficult for
us to gain entry to your vehicle at the
roadside should the spare keys not be
available. If a forced emergency entry is
required, you will be asked to sign a
declaration stating that you have granted
permission for this to take place and
confirming that all costs relating to any
resulting damages to your vehicle will be
your sole responsibility.
Replacement Costs
•
The replacement cost for any damaged
part of the vehicle shall not be covered by
MG Roadside Assistance, unless it is
covered under any other warranty(ies)
provided by MG Motor, including the new
vehicle warranty, as may be applicable and
/ or subscribed to by the owner of the
MG vehicle.
Right of Refusal
•
MG Roadside Assistance shall have the
right to refuse any or all benefits under the
ROADSIDE ASSISTANCE
program, if it is found that you had
furnished false information relating to
your eligibility or entitlements to the
benefits provided under this program.
Disputes
•
Courts situated within the jurisdiction of
Gurugram alone shall have the exclusive
jurisdiction to decide all disputes that may
arise under this service.
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