Calling Product Support - Intermec 741 User Manual

Chapter 5 — Troubleshooting and Maintaining the Computer

Calling Product Support

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If you cannot find the answer to your problem in the "Troubleshooting the
Computer" section, you can visit the Intermec technical knowledge base
(Knowledge Central) at
information or to request technical support. If you still need help after
visiting Knowledge Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have the
following information ready:
• Operating system version
• Configuration number
• If you are using security, know the type (Funk or Microsoft) and the full
set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version and
protocol
• If you are not using TE, know the language your custom application
was written in and the tools you used to create it
You can find most of the information listed above in Intermec Settings.
Consult your application developer for information on your custom
application.
To find your operating system version
1 Tap Start > Internet Explorer.
2 Tap the Intermec logo. The Intermec page appears and displays the
software build information.
To find your configuration number
• Look at the label on the back of the computer.
741 and 751 Color Mobile Computers (Windows Mobile 5.0) User's Manual
intermec.custhelp.com to review technical