Intermec 6200 Troubleshooting Manual
Hand-held computers
Hide thumbs
Also See for 6200:
- Programmer's reference manual (410 pages) ,
- Supplementary manual (123 pages)
Related Manuals for Intermec 6200
Summary of Contents for Intermec 6200
-
Page 1: Troubleshooting Guide
6200 and 6210 Hand-Held Computers TROUBLESHOOTING GUIDE " " " " " " " " " " " " " " " " " " " " " " " " " " " " P/N: 961-054-006 Revision A January 1997... - Page 2 " NOTICE The information contained herein is proprietary and is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec.
- Page 3 FCC Computer Compliance " NOTICE This equipment meets Class B digital device limits per Part 15 of FCC Rules. These limits protect against interference in a residential area. It emits, uses, and can radiate radio frequency energy. If you do not install and use the equipment according to its instructions, it may interfere with radio signals.
- Page 4 Installation du téléphone : avertissements Les avertissements qui suivent s’appliquent à tout équipement qui peut être branché aux lignes ou systèmes téléphoniques. Pour votre sécurité personnelle et pour protéger l’équipement de tout dommage électrique ou physique potentiel, NE PAS brancher un ordinateur tablette électronique ou ses périphériques aux lignes téléphoniques ou équipements avant que les avertissements suivants aient été...
-
Page 5: Table Of Contents
..........6200 and 6210 Hand-Held Computers Troubleshooting Guide i CONTENTS "... - Page 6 Turn Backlight On or Off ii 6200 and 6210 Hand-Held Computers Troubleshooting Guide .........
- Page 7 ......Figure 3-1 Ballpoint Pen in 6200 Reset Switch Figure 3-2 Paper Clip in 6210 Reset Switch...
- Page 8 CONTENTS " iv 6200 and 6210 Hand-Held Computers Troubleshooting Guide...
-
Page 9: Introduction
This guide is divided into these sections: Section 1, Introduction " Tells how this guide is organized, contains a summary of each sec- tion, lists major differences between the 6200 Computer and the 6210 Computer, and details some accessory modifications. Section 2, Battery Tips "... -
Page 10: Related Documents
SECTION 1 Introduction " Related Documents The 6200 Computer and the 6210 Computer each has a user guide available. Contact the Norand Supply Sales for copies: 6200 Hand-Held Computer User’s Guide " NPN: 961-028-075 PEN*KEY " NPN: 961-028-090 6200 and 6210 Differences... -
Page 11: Charging
Charging The 6210 Computer requires more power from the charging source than the 6200 Computer. A good rule of thumb to remember is: One 6210 Computer is equal to. . . " Two 6200 Computers and is equal to. . . -
Page 12: Accessory Modifications
Accessory Modifications 4960 Multidock Some 4960 Multidocks were changed to provide a better fit for the 6200 Computer. These multidocks have a bar created to sit across the top of the multidock to force the 6200 Computer to lean forward. -
Page 13: Keyboard
RJ-11 Phone Jack (Optional) In the 6200 Computer, the RJ-11 phone jack is part of the top cover. If the RJ-11 connector or the cable that goes between the RJ-11 and the PC Card need replacing, send the computer to the Service Center. -
Page 14: Pc Card Slots
" PC Card Slots (Also known as PCMCIA card slots). In both the 6200 and 6210 Comput- ers, drive A: is the slot closest to the LCD screen. Use firm pressure to seat the PC card - - do not use force. With the connec- tor-end going in first, slide the PC card into the PC card slot. -
Page 15: Battery Tips
" " " " " " ° ° C) or below 32 F (0 C). Such temperatures hinders computer 6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-1 Section 2 Battery Tips " " " " " " " " "... - Page 16 They may vary from route to route, computer to computer, or operator to operator. 2-2 6200 and 6210 Hand-Held Computers Troubleshooting Guide - - Main battery is fully charged. - - Main battery is okay (no arrow).
-
Page 17: Figure 2-1 Battery Status Indicators
Normal reading ranges from 10 to 15 volts. Second Arrow First Ar- Main Bat- tery 6.0↑↑ 9.0 0.0 Figure 2-1 Battery Status Indicators 6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-3 SECTION 2 Battery Tips " Backup Bat- tery Charge Input... -
Page 18: Self-Discharge
NOTE: Do not disconnect the backup battery until the computer powers up from the main battery or from the charge; or unless the computer data is not critical. 2-4 6200 and 6210 Hand-Held Computers Troubleshooting Guide ° F (40 C), the computer does not charge the battery. The... -
Page 19: Battery Conditioning
Usage: BC [[drive:][path]logfile.ext] BC.EXE is a DOS application that provides NiCd battery conditioning for later versions of the 6200 Computers and all versions of the 6210 Comput- ers. Proper conditioning of NiCd batteries can extend the life of the battery and the amount of charge it provides. - Page 20 " Time since last condition cycle (10 second increments - - accurate " only if computer has not been reset since last condition cycle). 2-6 6200 and 6210 Hand-Held Computers Troubleshooting Guide Condition cycle selected. Battery charge draining. Battery charging.
-
Page 21: Information Logging
Voltage of battery being conditioned. " System temperature. " Condition Cycle Status. " Any error encountered during conditioning cycle. " 6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-7 SECTION 2 Battery Tips "... -
Page 22: Main Battery Conditioning
A backup battery conditioning cycle cannot be in- voked if a main battery pack conditioning cycle is in progress or charge is 2-8 6200 and 6210 Hand-Held Computers Troubleshooting Guide... -
Page 23: Considerations
To reduce the chance of condition cycle errors, do not remove the computer from charge once a conditioning cycle is started. Only cycle the ° ° batteries in an environment where temperatures do not exceed 30 C (86 6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-9... -
Page 24: Technical Support
SECTION 2 Battery Tips " Technical Support If any problems, please call the Norand Customer Response Center at 1-800-221-9236. 2-10 6200 and 6210 Hand-Held Computers Troubleshooting Guide... -
Page 25: Flash
Press [5] to set the new default boot drive. Press the reset switch. " " " " " " " " " " 6200 and 6210 Hand-Held Computers Troubleshooting Guide 3-1 Section 3 Flash " " " " " " " " ... -
Page 26: 6200 Computer Locks Up
Change the computer software setup to take advantage of the Power " Display software. Continue to run the computer with the BATWARN.EXE file and its " known unfixable problems. The unit should boot to a custom-boot program or the NORAND Utilities screen. 3-2 6200 and 6210 Hand-Held Computers Troubleshooting Guide... -
Page 27: Reset The Computer
Gently press the reset switch inside the backup battery compartment, using a ballpoint pen. 1. Backup battery compartment door 2. Reset switch 3. Top of computer 4. Ballpoint pen Figure 3-1 Ballpoint Pen in 6200 Reset Switch 6200 and 6210 Hand-Held Computers Troubleshooting Guide 3-3 SECTION 3 Flash "... -
Page 28: Master-Mode Boot
Return to Operations Do the following to put the computer in operating mode: Remove the Master-Mode Boot card. Reinstall any PC Card or application cards. Close and lock the backup battery compartment door. 3-4 6200 and 6210 Hand-Held Computers Troubleshooting Guide... -
Page 29: 6210 Computer Locks Up
Gently press the tip of a bent paper clip into the reset switch. 1. Top of computer 2. Bent paper clip 3. Reset switch Figure 3-2 Paper Clip in 6210 Reset Switch 6200 and 6210 Hand-Held Computers Troubleshooting Guide 3-5 SECTION 3 Flash "... -
Page 30: Master-Mode Boot
Reinstall any PC Card or application cards and press down the PC Card holder. Reload any data that was not stored in the RAM disk. Close and lock the PC Card compartment door. 3-6 6200 and 6210 Hand-Held Computers Troubleshooting Guide... -
Page 31: Troubleshooting
LCD screen too dark or light Adjust brightness and contrast (beep is heard when key settings. See last page for pressed) instructions. 6200 and 6210 Hand-Held Computers Troubleshooting Guide 4-1 Section 4 " " " " " "... - Page 32 Screen is Blank Program, data, PC card Computer Locks Up contents, or hardware may be (continued. . .) corrupt or have failed. 4-2 6200 and 6210 Hand-Held Computers Troubleshooting Guide Table 4-1 (continued) Troubleshooting Solution Do the following steps to recover: 1.
- Page 33 Program, data, PC card Computer Locks Up contents, or hardware may be (continued. . .) corrupt or have failed (continued). . . 6200 and 6210 Hand-Held Computers Troubleshooting Guide 4-3 SECTION 4 Table 4-1 (continued) Troubleshooting Solution 5. Still no activity: All programs and data on C: drive will be lost.
- Page 34 Poor battery connection due to bent or dirty contacts. Screen too dark or too light. Possible bad hardware preventing normal operations. 4-4 6200 and 6210 Hand-Held Computers Troubleshooting Guide Table 4-1 (continued) Troubleshooting Solution Press [ON] Key and count the beeps.
- Page 35 RAM data if the main battery pack is removed, or runs down. When [ON] Key Pressed, Backup battery low. Computer Beeps Twice 6200 and 6210 Hand-Held Computers Troubleshooting Guide 4-5 SECTION 4 Table 4-1 (continued) Troubleshooting Solution Place computer on charge.
- Page 36 Computer stuck in Battery running low or processing or printing. computer locked up. 4-6 6200 and 6210 Hand-Held Computers Troubleshooting Guide Table 4-1 (continued) Troubleshooting Solution Same as for one beep. Main battery low but not critical.
- Page 37 Modem is not talking to Telecommunications computer. Message When Using External Modem Batteries Do Not Charge Battery pack dead. 6200 and 6210 Hand-Held Computers Troubleshooting Guide 4-7 SECTION 4 Table 4-1 (continued) Troubleshooting Solution Check modem, cables, and " all connections.
- Page 38 Refer to the software documentation written for the application for " any troubleshooting tips. Contact the Norand Customer Service Center to arrange for hardware " repairs. 4-8 6200 and 6210 Hand-Held Computers Troubleshooting Guide Table 4-1 (continued) Troubleshooting Solution Check cable connections. Reinsert computer into dock.
-
Page 39: Clearing Out Ram Drive
If the Master Mode Boot card is in the wrong slot, not present, or not loaded with the proper image, the computer beeps seven times. Keep in mind, for Master-Mode Booting, the [YES] key is for the 6200 Computer; the [ON] key is for the 6210 Computer. Do the following to... -
Page 40: Checking Flash Version
LCD screen. If this fails to appear, try this step again. Press [4] for drive D:. As the computer boots, the flash version ap- pears for ten seconds, then the computer should continue to the NOR- AND Utilities menu. 4-10 6200 and 6210 Hand-Held Computers Troubleshooting Guide... -
Page 41: Contrast And Backlight Adjustments
[E] key on a 56-key keyboard and above the [9] key on a 30-key keyboard. Contrast Contrast Down Backlight Up Backlight Down Backlight On/Off Figure 4-1 Contrast and Backlight Adjustment Icons 6200 and 6210 Hand-Held Computers Troubleshooting Guide 4-11... - Page 42 SECTION 4 Troubleshooting " 4-12 6200 and 6210 Hand-Held Computers Troubleshooting Guide...
- Page 43 6210 Computer, 1-2 flash, 3-5 locks up, 3-5 master-mode booting, 3-6 reset switch, 3-5 Adjusting backlight, 4-11 contrast, 4-11 Adjustment icons, 4-11 Backlight adjusting, 4-11 6200 and 6210 Hand-Held Computers Troubleshooting Guide Index-1 " " " " " " " " "...
- Page 44 RAM drive, clearing out, 4-9 Rechargeable batteries, 2-4 paper clip in 6210 Computer, 3-5 Reset switch 6200 Computer, 3-3 RJ-11 phone jack, 1-5 Index-2 6200 and 6210 Hand-Held Computers Troubleshooting Guide Temperature extremes, 2-4 Troubleshooting, 4-1 tips, 4-1 Turning backlight on or off, 4-11...