Part 3 - Warranty Information - IBM 1U Installation And Maintenance Manual

These limits also apply to IBM's suppliers and resellers. They state the maximum
for which IBM and such suppliers and resellers are collectively responsible.
Items for Which IBM is Not Liable
Save with respect to any liability referred to in item a above, under no
circumstances is IBM or any of its suppliers or resellers liable for any of the
following, even if IBM or they were informed of the possibility of such losses:

Part 3 - Warranty Information

Scheduling of a warranty service will depend upon the following: 1) the time your
request for service is received, 2) Machine technology and redundancy, and 3)
availability of parts. Contact your local IBM representative or the subcontractor or
reseller performing services on behalf of IBM for country and location specific
information.
Types of Warranty Service
Type 1 - Customer Replaceable Unit ("CRU") Service
Type 5 - CRU and On-site Service
Type 6 - CRU and Courier or Depot Service
a. loss of, or damage to, data;
b. special, indirect, or consequential loss;
c. loss of profits, business, revenue, goodwill, or anticipated savings; or
d. third party claims against you for damages.
Machine Country of
Type(s) Purchase
1723-17X Worldwide
* See "Types of Warranty Service" and "Service Levels" for explanations of warranty-service
types and service levels.
IBM provides replacement CRUs to you for you to install. CRU information
and replacement instructions are shipped with your Machine and are
available from IBM at any time on your request. CRUs are designated as
being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of
a Tier 1 CRU is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation. You may install a Tier 2
CRU yourself or request IBM to install it, at no additional charge, under the
type of warranty service designated for your Machine. IBM specifies in the
materials shipped with a replacement CRU whether a defective CRU must
be returned to IBM. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be
charged for the replacement CRU if IBM does not receive the defective
CRU within 15 days of your receipt of the replacement.
At IBM's discretion you will receive CRU service or IBM or your reseller will
repair the failing Machine at your location and verify its operation. You must
provide suitable working area to allow disassembly and reassembly of the
IBM Machine. The area must be clean, well lit and suitable for the purpose.
At IBM's discretion you will receive CRU service or you will disconnect the
failing Machine for collection arranged by IBM. IBM will provide you with a
Appendix B. IBM Statement of Limited Warranty Z125-4753-10 08/2008
Type of Warranty
Warranty Period Service*
3 years 1
Service Level*
1
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