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Safety Precautions
System
Troubleshooting
Guides
Before Calling for
Service Support
Thermo Fisher Scientific
Chapter 4
Troubleshooting
The Mercury Freedom ™ System has been designed to achieve a high level
of reliability. In the event of problems or failure, the troubleshooting
guidelines and system reference diagrams presented in this manual should
be helpful in identifying and isolating problems.
The Technical Support Department at Thermo Fisher Scientific can also
be consulted in the event of problems. See "Service Locations" at the end of
this chapter for contact information. In any correspondence with the
factory, please note both the serial program number(s) of the various
instruments.
This chapter provides the following troubleshooting and service support
information:
"System Troubleshooting Guides" beginning on page 4-1
●
"Service Locations" on page 4-19
●
Read the safety precautions at the front of this manual before performing
any actions described in this chapter.
The troubleshooting guides presented in this chapter are designed to help
identify and isolate system-level problems.
These guides provide general troubleshooting information, indicate the
checks that you should perform if you experience a Mercury System
problem, list all the alarm messages you may see on the display, and
provide recommendations about how to resolve the problem.
Note Refer to the individual Mercury instrument manuals for instrument-
level troubleshooting information.
Before calling for service support, follow the recommended fault
identification and isolation troubleshooting procedures in this chapter.
Start with the "Most Common Service Calls" section that follows.
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Mercury System Manual 4-1
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Table of Contents
Troubleshooting
