Generating A File For Technical Support; Check The Leds - Cisco CE 2000 Platform SCE 2000 4xGBE Installation And Configuration Manual

Chapter 8 Troubleshooting

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the
information contained in the system logs. Use the logger get support-file command to
generate a support file for the use of Cisco technical support staff.
To generate a log file for technical support, complete the following steps:
Step 1
The support information file is created using the specified filename, and the SCE 2000# prompt appears.
This operation may take some time.

Check the LEDs

The front panel LEDS are the most immediate problem-detection mechanism of the platform.
Refer to the following sections for information on SCE 2000 platform LEDS:
Front Panel (on page 2-3)
•
• LEDs (on page 4-17)
• SCE 2000 Operational Status (on page 8-8)
OL-7824-02
From the SCE 2000# prompt, type logger get support-file filename and
press Enter.
SCE 2000 4xGBE Installation and Configuration Guide
Troubleshooting Overview
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