116 System Diagnostics And Troubleshooting; Help & Support Center (Hsc) And E-Support; Troubleshooting Checklist - HP xw4200 Service And Technical Reference Manual

Help & Support Center (HSC) and E-Support
HSC provides online access to technical support information, software updates and downloads,
diagnostic tools, and HP support contact information.
To open HSC from your desktop, click Start>Help and Support.
HSC contains four sections:
HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for
your product. You can access all related documentation, downloads and updates, tools, and more.
HP Software & Driver Downloads (requires Internet access)—Links to HP-specific software
downloads and updates.
HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by HP
Instant Support Professional Edition.
Contact HP for Support (option available that does not require Internet access)—Provides two
different options:
Chat with an expert online (requires Internet access)—Provides a tool to communicate with a
support specialist online through Active Chat.
Call a support agent—Provides hardware details about the workstation and HP support contact
phone number worldwide.

Troubleshooting Checklist

Before running any of the diagnostic utilities, review the following checklist to find possible solutions for
workstation or software problems:
Are the workstation and monitor connected to a working electrical outlet?
Is the workstation turned on?
Is the green power light illuminated?
Is the monitor turned on?
Is the green monitor light illuminated?
Turn up the monitor brightness and contrast controls if the monitor is dim.
Press and hold any key. If the system beeps, then the keyboard is operating correctly.
Check all cables for loose or incorrect connections.
Reconfigure the workstation after installing a non-Plug 'n Play expansion board or other option, such
as a diskette drive.
Are all of the necessary device drivers installed?
Have all printer drivers been installed for each application?
Remove all diskettes and CDs from the drives before you turn on the system.
Are all switches set correctly?
Are you running the latest BIOS version, drivers, and/or software updates?

116 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING