Solving Internet Access Problems - HP xw4200 Service And Technical Reference Manual

Solving Internet Access Problems

Table 5-17
Solving Internet Access Problems
Problem
Unable to connect to the Internet.
Cannot automatically launch
Internet programs.
146 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING
Cause
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
Cable/DSL modem is not
plugged in.
Cable/DSL service is not
available or has been
interrupted due to bad
weather.
The LAN cable is not
connected.
IP address is not configured
properly.
Cookies are corrupted.
You must log on to the ISP
before some programs will
start.
Solution
Verify Internet settings or contact the ISP for
assistance.
Reconnect the modem. Verify the connections
are correct using the quick setup documentation.
Verify that the Web browser is installed and set
up to work with your ISP.
Plug in cable/DSL modem. You should see a
"power" LED light on the front of the cable/DSL
modem.
Try connecting to the Internet at a later time or
contact your ISP. (If the cable/DSL service is
connected, the "cable" LED light on the front of
the cable/DSL modem will be on.)
Connect the CAT5 10/100/1000 cable between
the cable modem and the workstations's RJ-45
connector. (If the connection is good, the "PC"
LED light on the front of the cable/DSL modem
will be on.)
Contact the ISP for the correct IP address.
Windows 2000:
1 Select Start>Settings>Control Panel.
2 Double-click Internet Options.
3 On the General tab, click the Delete Cookies
button.
Windows XP:
1 Select Start>Control Panel.
2 Double-click Internet Options.
3 On the General tab, click the Delete Cookies
button.
Log on to the ISP and launch the desired
program.