Solving Hard Drive Problems - HP xw4200 Service And Technical Reference Manual

Solving Hard Drive Problems

Table 5-6
Solving Hard Drive Problems
Problem
Hard drive error occurs.
Disk transaction problem.
Drive not found (identified).
Nonsystem disk/NTLDR missing
message.
Second UATA hard drive does not
perform optimally.
Cause
Hard disk has bad sectors or
has failed.
Either the directory structure is
bad or there is a problem with
a file.
Loose cable.
The system might not have
automatically recognized a
newly installed device.
Drive jumper settings might be
incorrect.
Drive's IDE (ATA) controller is
disabled in Computer Setup.
Drive responds slowly
immediately after power-up.
System is trying to start from a
non-bootable diskette.
System is trying to start from a
damaged hard drive.
System files missing or not
properly installed.
Hard drive boot disabled in
Computer Setup.
Using the wrong cable for the
drive type.
TROUBLESHOOTING SCENARIOS AND SOLUTIONS 131
Solution
Use a utility to locate and block usage of bad
sectors. If necessary, reformat the hard disk.
In Windows 2000 and Windows XP, right-click
Start, click Explore, and select a drive. Select
File>Properties>Tools. Under Error-checking,
click Check Now.
Check cable connections.
1 Run Computer Setup.
2 If the system still does not recognize the new
device, check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver problem. If it is
not listed, the probable cause is a hardware
problem.
3 If this is a newly installed drive, enter Setup
and try adding a POST delay under
Advanced>Power-On.
If the drive is a secondary drive that has just
been installed on the same cable as the primary
drive, verify that the jumpers for both drives are
set correctly.
Run Computer Setup and enable the IDE
controller in Storage>Storage Options.
Run Computer Setup and increase the POST
Delay in Advanced>Power-On Options.
Remove the diskette from the diskette drive.
1 Insert a bootable diskette into the diskette
drive and restart the workstation.
2 If the hard drive is still inaccessible and MBR
Security is enabled, try restoring the
previously saved MBR image by entering
Setup and selecting Security>Restore
Master Boot Record.
1 Insert a bootable system diskette and
restart.
2 Verify hard drive is partitioned and
formatted.
3 Install system files for the appropriate
operating system if necessary.
Run Computer Setup and enable the hard drive
entry in the Storage>Boot Order list.
Reinstall the second UATA hard drive using an
80-conductor cable (standard on select models).