HP xw4200 Service And Technical Reference Manual page 46

Help Desk and Problem Resolution
Managing help desk tickets
Remote troubleshooting
Remote problem resolution
Client disaster recovery
Software and Operations Management
Ongoing desktop management
HP system SW deployment
Application self-healing
For more information and details on how to download a fully-functional 30-day evaluation version of the
Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy.
System Software Manager
System Software Manager (SSM) is a utility that lets you update system-level software on multiple
systems simultaneously. When executed on a PC client system, SSM detects both hardware and
software versions, then updates the appropriate software from a central repository, also known as a file
store. Driver versions that are supported by SSM are denoted with a special icon on the software, the
driver download Web site, and on the Support Software CD. To download the utility or to obtain more
information on SSM, visit http://www.hp.com/go/ssm.
Proactive Change Notification
The Proactive Change Notification program uses the Subscriber's Choice Web site in order to
proactively and automatically:
Send you Proactive Change Notification (PCN) e-mails informing you of hardware and software
changes to most commercial workstations and servers, up to 60 days in advance.
Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security
Bulletins, and Driver alerts for most commercial workstations and servers.
You create your own profile to ensure that you only receive the information relevant to a specific IT
environment. To learn more about the Proactive Change Notification program and create a custom
profile, visit http://www.hp.com/go/pcn.
Subscriber's Choice
Subscriber's Choice is a client-based service from HP. Based on your profile, HP will supply you with
personalized product tips, feature articles, and/or driver and support alerts/notifications. Subscriber's
Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the information you
subscribed to in your profile is available for review and retrieval. To learn more about Subscriber's
Choice and create a custom profile, visit http://www.hp.com/go/pcn.
46 SYSTEM MANAGEMENT