Solving Printer Problems - HP xw4200 Service And Technical Reference Manual

Table 5-8
Solving Audio Problems (Continued)
Problem
Sound cuts in and out.
Workstation appears to be locked
up while recording audio.

Solving Printer Problems

Table 5-9
Solving Printer Problems
Problem
Printer will not print.
Printer will not turn on.
Printer prints garbled information.
Printer is offline.
136 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING
Cause
Processor resources are being
used by other open
applications.
The hard disk may be full.
Cause
Printer is not turned on and
online.
The correct printer driver for
the application are not
installed.
If you are on a network, you
might not have made the
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
The correct printer driver is not
installed.
The cables might not be
connected properly.
Printer memory might be
overloaded.
The printer might be out of
paper.
Solution
Shut down all open processor-intensive
applications.
1 Before recording, be sure there is enough
free space on the hard disk.
2 Try recording the audio file in a compressed
format.
Solution
Turn the printer on and be sure it is online.
1 Install the correct printer driver for the
application.
2 Try printing using the MS-DOS command:
DIR C:\>[printer port]
where [printer port] is the address of the
printer being used. If the printer works,
reload the printer driver.
Make the proper network connections to the
printer.
Run printer self-test.
Reconnect all cables.
Install the correct printer driver for the
application.
Reconnect all cables.
Reset the printer by turning it off for one minute,
then turn it back on.
1 Check the paper tray and refill it if it is empty.
2 Select online.