Pitney Bowes FastPac DI950 Operator's Manual page 107

Problem
Two or more collations are
inserted in a single envelope.
OR
A single collation is broken
in two and inserted into two
envelopes.
OR
System stops and declares an
error.
NOTE: Recommended OMR
thickness is 0.012" to 0.49".
For general information on
scanning, see Chapter 8.
SV61311 Rev. E
Table 5-10 Scanning Problems
Cause
Scanner head position
improperly adjusted.
Selected scan definition is
incorrect for job.
Scan definition incorrectly
set up.
Material loaded in
incorrect order.
Adverse paper motion. This
refers to any misalignment
of paper that can cause a
misread. It includes paper
skew, paper slippage and
paper offset to one side of
the transport.
Poor OMR or barcode
printing. Problems include
insufficient contrast, poor
print quality (voids, fuzzy
printing) and inadequate
clear zones.
Scanner inoperative.
Troubleshooting • 5
Action
Check position adjustment of scanner head. See
instructions in Chapter 8.
Select correct scan definition.
Review scan setup using scan setup options on the
Control Panel.
Load material in correct order.
Make sure material is properly loaded. In particular,
check the feeder side guides. Check the transport is
free of obstructions.
Check the mark specifications to make sure OMR
or barcodes are fully compliant. Low toner in laser
and dot matrix printers can cause problems, as can
rough paper. Certain printing methods (such as ion
deposition) can also cause printing problems.
Contact your system supplier.
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