Pitney Bowes FastPac DI950 Operator's Manual page 101

Problem
System incorrectly detects
double feeds.
First piece following trial piece
is a false double.
SV61311 Rev. E
Table 5-3 Tower Feeder Problems (continued)
Cause
Double detect is seeing flap or seam
of insert envelope
Sheets or inserts have:
• Thick printed black text,
• Images, or
• Thick print on both sides.
Tray is feeding a mix of different
thickness sheets paper (e.g. some
20 lb. and 24 lb. sheets mixed.)
The initial trial piece was likely a real
double.
Troubleshooting • 5
Action
• Set the custom double detect window
where there is no flap, seam or window on
the envelope.
OR
• Turn double detect off.
Refer to Insert Optons in Chapter 3 of this
guide for more information.
Set the custom double detect window in an
area that does not have thick printing, then run
the trial piece again.
Refer to Sheet Optons or Insert Optons, and
Runnng a Tral Pece in Chapter 3 for more
information.
If the problem persists, turn double detect off.
• If the material is consistently a certain
weight (i.e. printer was initially loaded with
20 lb. paper then accidentally loaded with
24 lb.) then rerun the trial piece.
Refer to Runnng a Tral Pece in Chapter
3 for more information.
OR
• Turn off double detect.
Refer to Sheet Optons in Chapter 3 for
more information.
Run the trial piece again.
Refer to Runnng a Tral Pece in Chapter 3 for
more information.
5-9