Pitney Bowes FastPac DI950 Operator's Manual page 105

Problem
Failure to feed.
OR
Skew of envelopes.
Double feeds (envelopes fail to
separate), stream feeds.
System incorrectly detects
double feeds.
First piece following trial piece
is a false double.
Envelopes stop in flapper.
OR
Envelopes stop in the transport
beyond the flapper and are not
flapped or partially flapped.
SV61311 Rev. E
Table 5-8 High Capacity Envelope Feeder Problems
Cause
Envelopes not advancing
down Tail Prop.
• Separator Gap set too
tight.
• Side Guides set too
loose or too tight.
• Incorrect Tail Prop
position.
Debris in area below HCEF.
Separator Gap adjustment
too wide.
Incorrect Tail Prop position.
Envelopes nested, stuck or
glued together.
Double detect is seeing flap
or seam of insert envelope
The initial trial piece was
likely a real double.
Incorrect loading of
envelopes.
Envelopes stuck or glued
together.
Side Guides set too loose or
too tight.
Troubleshooting • 5
Action
Push or tap the bottom of the stack of envelopes to
advance down Tail Prop.
Check the Separator Gap, Side Guide, and Tail Prop
settings. Refer to Loadng the HCEF in Chapter 3
of this guide for instruction on the various setup
adjustments.
Remove debris.
Perform Separator Gap adjustment. See Adjustng the
HCEF Separator Gap in Chapter 3 of this guide.
Perform Tail Prop adjustment. See Adjustng the HCEF
Tal Prop in Chapter 3 of this guide.
Remove unsatisfactory envelopes.
• Set the custom double detect window where there
is no flap, seam or window on the envelope.
OR
• Turn double detect off.
Refer to Insert Optons in Chapter 3 of this guide for
more information.
Run the trial piece again.
Refer to Runnng a Tral Pece in Chapter 3 for more
information.
Ensure envelopes are properly oriented per the
loading instructions on the display screen.
Ensure that the flaps of the envelope are not bonded
to the body of the envelope. Remove unsatisfactory
envelopes.
Perform Side Guide adjustment. Refer to Adjustng the
HCEF Sde Gudes in Chapter 3 of this guide.
5-13