Troubleshooting; Malfunctions; What Should Be Checked; Frequently Asked Questions - Bender COMTRAXX CP9 Series Manual

Troubleshooting

7. Troubleshooting
7.1

Malfunctions

If the CP9xx causes malfunctions in the connected networks, please refer to this manual.
7.1.1

What should be checked?

For the CP9xx, check whether
the device is supplied with the correct supply voltage U

the BMS bus cable is correctly connected and terminated (120 Ω).

the BMS address is set correctly.

the BCOM address settings are correct.

the power supply cable to the display is plugged in firmly

the video cable is plugged in firmly

the USB cables are plugged in firmly

7.1.2

Frequently asked questions

How do I access the device if the address data are unknown?
1. Connect the device directly to a Windows PC using a patch cable
2. Activate the DHCP function on the PC.
3. Wait around one minute.
4. Access is now possible using the following pre-defined IP address: 169.254.0.1.
5. Now set the new address data.
Document the new settings as a PDF file.
Use the backup function to save all settings of the device
(see chapter „3.2 Device features" as well as the manual D00418).
Frequently asked questions on the Internet
You will find FAQs on many Bender devices at:
http://www.bender.de/en > Service & support > Rapid assistance > FAQ
7.2

Maintenance

The device does not contain any parts that must be maintained.
7.3

Cleaning

The glass front can be cleaned with common cleaning agents. Glass and seal are resistant to alcohol-
based disinfectants.
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