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Troubleshoot a problem
Action
Step 4
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
•
Heavier paper prints more slowly.
•
Paper narrower than letter, A4, and legal may print more
slowly.
b
Print the document.
Is the printer printing slow?
Step 5
a
Make sure that the printer settings for texture and weight match
the paper being loaded.
From the home screen, touch Settings > Paper > Media
Configuration > Media Types.
Note: Rough paper texture and heavy paper weight may print
more slowly.
b
Print the document.
Is the printer printing slow?
Step 6
Remove held jobs.
Is the printer printing slow?
Step 7
a
Make sure that the printer is not overheating.
Notes:
•
Allow the printer to cool down after a long print job.
•
Observe the recommended ambient temperature for the
printer. For more information, see
for the printer" on page
b
Print the document.
Is the printer printing slow?
"Selecting a location
29.
Yes
No
Go to step 5.
The problem is
solved.
Go to step 6.
The problem is
solved.
Go to step 7.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
370
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