Lexmark CX930 User Manual page 350

Troubleshoot a problem
Gray or colored background
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Depending on your operating system, increase toner darkness
from the Printing Preferences or Print dialog.
Note: You can also change the setting on the printer control
panel. From the home screen, touch Settings > Print >
Quality > Toner Darkness.
b
Print the document.
Does gray or colored background appear on prints?
Step 2
a
Perform Color Adjust.
From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b
Print the document.
Does gray or colored background appear on prints?
Step 3
a
Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may affect the quality of
future print jobs.
b
Insert the photoconductor units.
c
Print the document.
Does gray or colored background appear on prints?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
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