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Lexmark CX942 User Manual

Lexmark CX942 User Manual

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User manual (525 pages)

Table Of Contents

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CX942, CX943, CX944, XC9445,

XC9455, XC9465 MFPs

User's Guide

May 2022

www.lexmark.com

Machine type:

7580

Models:

478, 498. 678, 698, 878, 898

Table of Contents

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Summary of Contents for Lexmark CX942

Page 1 CX942, CX943, CX944, XC9445, XC9455, XC9465 MFPs User's Guide May 2022 www.lexmark.com Machine type: 7580 Models: 478, 498. 678, 698, 878, 898...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learn about the printer................10 Finding information about the printer......................10 Finding the printer serial number........................11 Printer conﬁgurations............................12 Using the control panel.............................14 Understanding the status of the indicator light..................15 Selecting paper..............................15 Set up, install, and conﬁgure..............35 Selecting a location for the printer.......................
Page 3 Contents Printing from a ﬂash drive..........................186 Supported ﬂash drives and ﬁle types......................187 Conﬁguring conﬁdential jobs........................187 Printing conﬁdential and other held jobs....................188 Printing a font sample list..........................188 Printing a directory list............................189 Placing separator sheets between copies....................189 Stapling printed sheets..........................189 Punching holes in printed sheets........................
Page 4 Contents Fax.......................197 Using the automatic document feeder and scanner glass..............197 Sending a fax..............................197 Scheduling a fax...............................198 Creating a fax destination shortcut......................198 Changing the fax resolution..........................198 Adjusting the fax darkness..........................199 Printing a fax log.............................. 199 Blocking junk faxes............................199 Holding faxes..............................
Page 5 Clearing jams..............................425 Network connection problems........................459 Hardware options problems......................... 461 Issues with supplies............................462 Paper feed problems............................. 463 E-mailing problems............................466 Faxing problems..............................467 Scanning problems............................472 Color quality problems...........................479 Contacting customer support........................481 Recycle and dispose................482 Recycling Lexmark products........................482 Recycling Lexmark packaging........................482...
Page 6 Contents Notices....................... 483 Index......................497...
Page 7: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 8 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 9 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 10: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 11: Finding The Printer Serial Number
In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number...
Page 12: Printer Configurations
Learn about the printer Locate the serial number at the left side of the printer. Printer conﬁgurations Note: Make sure to conﬁgure the printer on a ﬂat, sturdy, and stable surface. Basic model Automatic document feeder (ADF) Control panel Standard bin Standard 2 x 520-sheet tray Multipurpose feeder...
Page 13 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 14: Using The Control Panel
Learn about the printer Staple ﬁnisher Note: Not supported if another ﬁnisher is installed. Optional 2 x 520-sheet tray Staple, hole punch ﬁnisher Note: Supported only if the optional trays or an optional spacer is installed. Trifold/Z‑fold ﬁnisher Note: Supported only if the optional trays or an optional spacer is installed. Booklet ﬁnisher Note: Supported only if the optional trays or an optional spacer is installed.
Page 15: Understanding The Status Of The Indicator Light
Learn about the printer Understanding the status of the indicator light Indicator light Printer status The printer is off. Solid blue The printer is ready. Blinking blue The printer is printing or processing data. Blinking red The printer requires user intervention. Solid amber The printer is in Sleep mode.
Page 16 Learn about the printer Moisture content The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Page 17 Learn about the printer • Store paper in cartons, on a pallet or shelf, rather than on the ﬂoor. • Store individual packages on a ﬂat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and ﬂat.
Page 18 Learn about the printer Paper size Standard 2 x Multipurpose Envelope tray Two‑sided 520‑sheet tray feeder printing Arch B 304.8 x 457.2 mm (12 x 18 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Hagaki 100 x 148 mm...
Page 19 Learn about the printer Paper size Standard 2 x Multipurpose Envelope tray Two‑sided 520‑sheet tray feeder printing SRA3 320.04 x 449.58 mm (12.6 x 17.7 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm...
Page 20 Learn about the printer Paper sizes supported by the optional trays Paper size Optional 2 x 520-sheet Optional 2000-sheet Optional 2000-sheet tray tandem tray tray 297 x 420 mm (11.69 x 16.54 in.) 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) 105 x 148 mm...
Page 21 Learn about the printer Paper size Optional 2 x 520-sheet Optional 2000-sheet Optional 2000-sheet tray tandem tray tray Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) SRA3 320.04 x 449.58 mm...
Page 22 Learn about the printer Paper sizes supported by the output bins Paper size Standard bin Dual catch bin Stack Offset Stack 297 x 420 mm (11.69 x 16.54 in.) 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) 105 x 148 mm (4.13 x 5.83 in.)
Page 23 Learn about the printer Paper size Standard bin Dual catch bin Stack Offset Stack Ledger 279.4 x 4431.8 mm (11 x 17 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.)
Page 24 Learn about the printer Paper size Standard bin Dual catch bin Stack Offset Stack C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) Loads only in short‑edge orientation. Loads only in long‑edge orientation. Supports paper sizes ranging from 88.9 x 98.38 mm (3.5 x 3.87 in.) to 320.04 x 1320.8 mm (12.6 x 52 in.).
Page 25 Learn about the printer Paper size Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch Arch B 304.8 x 457.2 mm (12 x 18 in.) Banner Max width: 215.9 mm (8.5 in.) Max length: 1320.8 mm (52 in.) Executive 184.2 x 266.7 mm...
Page 26 Learn about the printer Paper size Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) SRA3 320.04 x 449.58 (12.6 x 17.7 in.) Statement...
Page 27 Learn about the printer Paper size Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch DL Envelope 110 x 220 mm (4.33 x 8.66 in.) Loads only in short‑edge orientation. Loads only in long‑edge orientation. Supports paper sizes ranging from 88.9 x 98.38 mm (3.5 x 3.87 in.) to 296.93 x 431.8 mm (11.69 x 17 in.).
Page 28 Learn about the printer Paper size Trifold/Z‑fold ﬁnisher Booklet ﬁnisher Trifold Z‑fold Stack Offset Staple Hole punch Fold Banner Max width: 215.9 mm (8.5 in.) Max length: 1320.8 mm (52 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.)
Page 29 Learn about the printer Paper size Trifold/Z‑fold ﬁnisher Booklet ﬁnisher Trifold Z‑fold Stack Offset Staple Hole punch Fold SRA3 320.04 x 449.58 (12.6 x 17.7 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm...
Page 30 Learn about the printer Supported paper types Paper types supported by the standard tray, MPF, envelope tray, and two‑sided printing Paper type Standard 2 x Multipurpose feeder Envelope tray Two‑sided printing 520‑sheet tray Bond Card Stock Colored Paper Custom Type Envelope Glossy Heavy Glossy...
Page 31 Learn about the printer Paper type Optional 2 x 520-sheet Optional 2000-sheet Optional 2000-sheet tray tray tandem tray Glossy Heavy Glossy Heavy Paper Labels Letterhead Light Paper Plain Paper Preprinted Recycled Rough Envelope Rough Cotton Transparencies Vinyl Labels Paper types supported by the output bins Paper type Standard bin Dual catch bin...
Page 32 Learn about the printer Paper type Standard bin Dual catch bin Stack Offset Stack Preprinted Recycled Rough Envelope Rough Cotton Transparencies Vinyl Labels Paper types supported by the staple ﬁnisher and the staple, hole punch ﬁnisher Paper type Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset...
Page 33 Learn about the printer Paper types supported by the trifold/Z‑fold ﬁnisher and the booklet ﬁnisher Paper type Trifold/Z‑fold ﬁnisher Booklet ﬁnisher Trifold Z‑fold Stack Offset Staple Hole punch Fold Bond Card Stock Colored Paper Custom Type Envelope Glossy Heavy Glossy Heavy Paper Labels Letterhead...
Page 34 Learn about the printer Supported paper weights Standard or optional 2 x Multipurpose feeder Envelope tray Optional 2000-sheet 520-sheet tray, and optional tray 2000-sheet tandem tray 60–256 g/m 60–216 g/m 75–90 g/m 60–216 g/m (12–68‑lb bond) (12–57‑lb bond) (20–24‑lb bond) (12–57‑lb bond) Notes: •...
Page 35: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 36: Attaching Cables
Set up, install, and conﬁgure 330 mm (13 in.) Rear 203 mm (8 in.) Right side 152 mm (6 in.) Front 381 mm (15 in.) Left side 457 mm (18 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 37: Setting Up And Using The Home Screen Applications
Set up, install, and conﬁgure Printer port Function USB port Attach a keyboard or any compatible option. USB printer port Connect the printer to a computer. Ethernet port Connect the printer to a network. LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL ﬁlter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes.
Page 38 Set up, install, and conﬁgure Icon Function Stop or Cancel button Stop the current job. Copy Make copies. Change Language Change the language on the printer display. E‑mail Send e‑mails. Settings Access the printer menus. Send fax. Address Book Access, create, and organize contacts. Status/Supplies •...
Page 39 To restore the default home screen, click Restore home screen. Apply the changes. Supported applications Application Printer models Scan Center CX942, CX943, CX944, XC9445, XC9455, XC9465 Shortcut Center CX942, CX943, CX944, XC9445, XC9455, XC9465 Card Copy CX942, CX943, CX944, XC9445, XC9455, XC9465 Display Customization...
Page 40 Set up, install, and conﬁgure • Only destinations created from the Embedded Web Server are saved. For more information, see the documentation that came with the solution. Apply the changes. Creating a shortcut From the home screen, touch Shortcut Center. Note: The icon and name may have been changed.
Page 41 Set up, install, and conﬁgure Using Display Customization Before using the application, make sure to do the following: • From the Embedded Web Server, click Apps > Display Customization > Conﬁgure. • Enable and conﬁgure the screen saver, slideshow, and wallpaper settings. Managing screen saver and slide show images From the Screen Saver and Slideshow Images section, add, edit, or delete an image.
Page 42: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure • For information on how to conﬁgure the application settings, see the Device Quotas Administrator’s Guide. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 43 Set up, install, and conﬁgure Navigating the screen using gestures Notes: • Most of the gestures are applicable only when Voice Guidance is activated. • Enable Magniﬁcation to use the zoom and pan gestures. • Use a physical keyboard to type characters and adjust certain settings. Gesture Function Swipe left then up using one ﬁnger...
Page 44 Set up, install, and conﬁgure Enabling Magniﬁcation mode In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message. Using two ﬁngers, do the following: Touch Magniﬁcation mode.
Page 45: Setting Up The Printer To Fax
Set up, install, and conﬁgure Setting up the printer to fax Supported fax Printer model Analog fax Fax server etherFAX Fax over IP (FoIP) CX942 CX943 CX944 XC9445 XC9455 XC9465 Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer.
Page 46 Set up, install, and conﬁgure Using the Settings menu in the printer From the home screen, touch Settings > Fax > Fax Setup > General Fax Settings. Conﬁgure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 47 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 48 Set up, install, and conﬁgure Click Fax Server Setup. In the To Format ﬁeld, type [#]@myfax.com, where [#] is the fax number and myfax.com is the fax provider domain. Notes: • If necessary, conﬁgure the Reply Address, Subject, or Message ﬁelds. •...
Page 49 Set up, install, and conﬁgure Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: •...
Page 50 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 51 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 52 Set up, install, and conﬁgure Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 53: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Setting the fax date and time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings. Conﬁguring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. In the Time Zone menu, touch (UTC+user) Custom.
Page 54 Set up, install, and conﬁgure Using the Settings menu in the printer From the home screen, touch Settings > E‑mail > E‑mail Setup. Conﬁgure the settings. Notes: • For more information on the password, see the list of e‑mail service providers.
Page 55 Set up, install, and conﬁgure Setting Value Device Password App password Note: To create an app password, go to the AOL Account Security page, log in to your account, and then click Generate app password. Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587 Use SSL/TLS...
Page 56 Set up, install, and conﬁgure iCloud Mail Note: Make sure that two‑step veriﬁcation is enabled on your account. Setting Value Primary SMTP Gateway smtp.mail.me.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials...
Page 57 Set up, install, and conﬁgure Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled.
Page 58 Set up, install, and conﬁgure Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Outlook Live or Microsoft 365 These settings apply to outlook.com and hotmail.com e‑mail domains, and Microsoft 365 accounts.
Page 59 Set up, install, and conﬁgure Setting Value SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To generate an authorization code, from the QQ Mail home page, click Settings >...
Page 60 Set up, install, and conﬁgure Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Independent password Note: The independent password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587...
Page 61: Loading Paper And Specialty Media
Set up, install, and conﬁgure Setting Value Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For accounts with two‑step veriﬁcation enabled, use an app password. To create an app password, go to the Zoho Mail Account Security page, log in to your account, and then from the Application‑Speciﬁc Passwords...
Page 62 Set up, install, and conﬁgure Note: Use the indicators on the bottom of the tray to position the guides. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. When loading letterhead or prepunched paper, do either of the following: For one‑sided, long‑edge printing •...
Page 63 Set up, install, and conﬁgure • Load prepunched paper faceup with the holes against the left side of the tray. For one‑sided, short‑edge printing • Load letterhead faceup with the header toward the left side of the tray. • Load prepunched paper faceup with the holes against the front of the tray. For two‑sided, long‑edge printing •...
Page 64 Set up, install, and conﬁgure • Load prepunched paper facedown with the holes against the right side of the tray. For two‑sided, short‑edge printing • Load letterhead facedown with the header toward the left side of the tray. • Load prepunched paper facedown with the holes against the back of the tray. Notes: •...
Page 65 Set up, install, and conﬁgure Insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a ﬁnisher is installed, the images are rotated to 180° when printed. Loading the 2000-sheet tandem tray CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 66 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. When loading letterhead or prepunched paper, do either of the following: For one‑sided printing •...
Page 67 Set up, install, and conﬁgure • Load prepunched paper faceup with the holes against the left side of the tray. For two‑sided printing • Load letterhead facedown with the header toward the back of the tray. • Load prepunched paper facedown with the holes against the right side of the tray.
Page 68 Set up, install, and conﬁgure Notes: • Do not slide paper into the tray. • Make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause paper jams. Insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a ﬁnisher is installed, the images are rotated to 180°...
Page 69 Set up, install, and conﬁgure Adjust the guide at the back of the tray. Do the same at the front of the tray.
Page 70 Set up, install, and conﬁgure Adjust the lever on the tray side door. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. When loading letterhead or prepunched paper, do either of the following: For one‑sided printing •...
Page 71 Set up, install, and conﬁgure • Load prepunched paper facedown with the holes against the left side of the tray. For two‑sided printing • Load letterhead faceup with the header toward the back of the tray. • Load prepunched paper faceup with the holes against the left side of the tray. Note: Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 72 Set up, install, and conﬁgure Close the tray side door, and then insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a ﬁnisher is installed, the images are rotated to 180° when printed. Loading the envelope tray CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 73 Set up, install, and conﬁgure Flex, fan, and align the envelope edges before loading. Adjust the guides to match the size of the envelope that you are loading. Note: Use the indicators on the bottom of the tray to position the guides. Load the envelopes with the ﬂap side down and against the left side of the tray.
Page 74 Set up, install, and conﬁgure Insert the tray. If necessary, set the paper size and paper type to match the envelope loaded in the tray. Loading the multipurpose feeder Open the multipurpose feeder.
Page 75 Set up, install, and conﬁgure Adjust the side guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. Note: Make sure that the side guides ﬁt snugly against the paper. For long-edge feed: •...
Page 76: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure For short-edge feed: • For one-sided printing, load letterhead facedown with the header to the left side of the paper. Load hole- punched paper facedown with the holes toward the front of the printer. • For two-sided printing, load letterhead faceup with the header to the left side of the paper.
Page 77 Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab.
Page 78 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 79: Installing Hardware Options
Set up, install, and conﬁgure • If you are using a proxy server, then temporarily disable it to load the web page correctly. From the Embedded Web Server, click Export Conﬁguration or Import Conﬁguration. Follow the instructions on the screen. If the printer supports applications, then do the following: Click Apps >...
Page 80 Set up, install, and conﬁgure Unpack the envelope tray, and then remove all the packing material. Insert the envelope tray. To make the envelope tray available for print jobs, from the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration > Envelope Tray Setup > On.
Page 81 Set up, install, and conﬁgure Installing the optional spacer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 82 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional spacer, and then remove all the packing material. Lock the casters to keep the spacer from moving. Remove the option installation cover under the left side of the printer.
Page 83 Set up, install, and conﬁgure Pull out the lifting handle on the left side of the printer. Align the printer with the spacer, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 84 Set up, install, and conﬁgure Remove tray 2. Secure the spacer to the printer with screws.
Page 85 Set up, install, and conﬁgure Insert tray 2. Remove the connector cover from the rear of the printer. Secure the locking bracket to the printer, and then attach the cover.
Page 86 Set up, install, and conﬁgure Adjust the levelers to make sure that all sides of the printer have the same height. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 87 Set up, install, and conﬁgure Installing the optional 2 x 520-sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 88 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Store the sheet that came with the optional tray into the compartment in tray 1. Note: The sheet has critical information that the service technician needs when repairing or replacing the optional tray.
Page 89 Set up, install, and conﬁgure Lock the casters to keep the optional tray from moving. Remove the option installation cover under the left side of the printer. Pull out the lifting handle on the left side of the printer. Align the printer with the optional tray, and then lower the printer into place.
Page 90 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Remove tray 2.
Page 91 Set up, install, and conﬁgure Secure the optional tray to the printer with screws. Insert tray 2. Remove the connector cover from the rear of the printer.
Page 92 Set up, install, and conﬁgure Connect the tray connector to the printer, and then attach the cover. Adjust the levelers to make sure that all sides of the printers have the same height.
Page 93 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 94 Set up, install, and conﬁgure Installing the optional 2000-sheet tandem tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 95 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Store the sheet that came with the optional tray into the compartment in tray 1. Note: The sheet has critical information that the service technician needs when repairing or replacing the optional tray.
Page 96 Set up, install, and conﬁgure Lock the casters to keep the optional tray from moving. Open door B. Remove the option installation cover under the left side of the printer.
Page 97 Set up, install, and conﬁgure Pull out the lifting handle on the left side of the printer. Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 98 Set up, install, and conﬁgure Remove tray 2. Secure the optional tray to the printer with screws. Insert tray 2.
Page 99 Set up, install, and conﬁgure Remove the connector cover from the rear of the printer. Connect the tray connector to the printer, and then attach the cover.
Page 100 Set up, install, and conﬁgure Adjust the levelers to make sure that all sides of the printers have the same height. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 101 Set up, install, and conﬁgure Installing the optional 2000‑sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 102 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Remove the leveling screw from the left side of the printer. Note: Do not throw away the screw.
Page 103 Set up, install, and conﬁgure Install the optional tray.
Page 104 Set up, install, and conﬁgure Connect the tray connector to the printer.
Page 105 Set up, install, and conﬁgure Adjust the leveling screws to make sure that the tray has the same height with the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 106 Set up, install, and conﬁgure Installing the banner tray Turn off the printer.
Page 107 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Open the multipurpose feeder, and then extend the side guides. Unpack the banner tray, and then remove all the packing material.
Page 108 Set up, install, and conﬁgure Attach the banner tray to the multipurpose feeder. Push the banner roll catch toward the printer.
Page 109 Set up, install, and conﬁgure Load banner paper into the tray, with the leading edge going under the banner roll catch.
Page 110 Set up, install, and conﬁgure Place the trailing edge of the banner paper on the banner roll catch, and then adjust the side guides. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 111 Set up, install, and conﬁgure Installing the working shelf Turn off the printer.
Page 112 Set up, install, and conﬁgure Using a ﬂat‑head screwdriver, remove the cover plates. Unpack the working shelf. Attach the mounting bracket to the printer. Attach the working shelf to the mounting bracket.
Page 113 Set up, install, and conﬁgure Secure the shelf to the printer. Turn on the printer.
Page 114 Set up, install, and conﬁgure Installing the dual catch bin Unpack the dual catch bin. Attach the dual catch bin to the printer.
Page 115 Set up, install, and conﬁgure Installing the staple ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 116 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Remove the standard bin. Note: Do not throw away the bin.
Page 117 Set up, install, and conﬁgure Open the front door, and then remove the blue knob. Note: Do not throw away the knob.
Page 118 Set up, install, and conﬁgure Remove the standard bin side cover. Note: Do not throw away the cover. Unpack the staple ﬁnisher, and then remove all the packing material.
Page 119 Set up, install, and conﬁgure Insert the ﬁnisher. Close the front door. Secure the ﬁnisher to the printer. Note: Use the screws that came with the ﬁnisher. Secure the ﬁnisher cable to the printer. Note: Use the clamps that came with the ﬁnisher.
Page 120 Set up, install, and conﬁgure...
Page 121 Set up, install, and conﬁgure Connect the ﬁnisher cable to the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 122 Set up, install, and conﬁgure Installing the staple, hole punch ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 123 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the staple, hole punch ﬁnisher, and then remove all the packing material. Insert the staple cartridge holder into the ﬁnisher.
Page 124 Set up, install, and conﬁgure Attach the brackets to the ﬁnisher. Insert the bin into the ﬁnisher. Remove the standard bin. Note: Do not throw away the standard bin.
Page 125 Set up, install, and conﬁgure Open the front door, and then remove the blue knob. Note: Do not throw away the blue knob.
Page 126 Set up, install, and conﬁgure Remove the standard bin side cover. Note: Do not throw away the standard bin side cover. Close the front door. Insert the paper transport, and then use the screws to secure it. Note: Use the screws that came with the ﬁnisher.
Page 127 Set up, install, and conﬁgure Attach the ﬁnisher to the printer.
Page 128 Set up, install, and conﬁgure Adjust the leveling screws to make sure that all sides of the ﬁnisher have the same height as the printer.
Page 129 Set up, install, and conﬁgure Open the ﬁnisher door, and then install the screw to the left part of the ﬁnisher. Close the ﬁnisher door.
Page 130 Set up, install, and conﬁgure Connect the paper transport cable to the rear of the ﬁnisher.
Page 131 Set up, install, and conﬁgure Connect the ﬁnisher cable to the rear of the printer. Secure the cable along the rear of the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 132 Set up, install, and conﬁgure To make the ﬁnisher available for print jobs, from the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Finisher Conﬁguration > Hole Punch Conﬁguration > select a conﬁguration. Installing the booklet ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 133 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the booklet ﬁnisher, and then remove all the packing material. Open the booklet ﬁnisher door.
Page 134 Set up, install, and conﬁgure Remove the packing material inside the booklet ﬁnisher. Insert the staple cartridge holder. Insert the hole punch box.
Page 135 Set up, install, and conﬁgure Close the booklet ﬁnisher door. Insert the bins.
Page 136 Set up, install, and conﬁgure Insert the booklet ﬁnisher cable.
Page 137 Set up, install, and conﬁgure Remove the standard bin. Note: Do not throw away the standard bin. Open the front door, and then remove the blue knob. Note: Do not throw away the knob.
Page 138 Set up, install, and conﬁgure Remove the standard bin side cover. Note: Do not throw away the bin side cover. Close the front door.
Page 139 Set up, install, and conﬁgure Attach the installation bracket for the ﬁnisher. Insert the paper transport, and then use the screws to secure it. Note: Use the screws that came with the ﬁnisher.
Page 140 Set up, install, and conﬁgure Remove the rear ports cover. Secure the cable.
Page 141 Set up, install, and conﬁgure Attach the rear ports cover. Attach the brackets at the bottom of the ﬁnisher. Open the booklet ﬁnisher door.
Page 142 Set up, install, and conﬁgure Using a ﬂat‑head screwdriver, remove the screw, and then close the ﬁnisher door. Attach the ﬁnisher to the printer.
Page 143 Set up, install, and conﬁgure Open the ﬁnisher door, use the screw to secure the ﬁnisher to the printer, and then close the door.
Page 144 Set up, install, and conﬁgure Rotate the side wheels of the ﬁnisher clockwise to make sure that all sides of the ﬁnisher have the same height.
Page 145 Set up, install, and conﬁgure Connect the cables to the printer ports and ﬁnisher ports. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 146 Set up, install, and conﬁgure Installing the trifold/Z‑fold ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 147 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer.
Page 148 Set up, install, and conﬁgure Unplug the booklet ﬁnisher cables from the printer.
Page 149 Set up, install, and conﬁgure Open the booklet ﬁnisher door, use a ﬂat‑head screwdriver to remove the screw and metal bracket, and then close the door.
Page 150 Set up, install, and conﬁgure Remove the booklet ﬁnisher. Unpack the trifold/Z‑fold ﬁnisher, and then remove all the packing material. Open the ﬁnisher door.
Page 151 Set up, install, and conﬁgure Remove the trifold bin, attach the screws to the bin, and then insert the bin.
Page 152 Set up, install, and conﬁgure Using a ﬂat‑head screwdriver, attach the installation bracket for the trifold/Z‑fold ﬁnisher, remove the screw, and then close the ﬁnisher door.
Page 153 Set up, install, and conﬁgure Attach the trifold/Z‑fold ﬁnisher to the printer. Open the trifold/Z-fold ﬁnisher door, use the screw to secure the ﬁnisher to the printer, and then close the ﬁnisher door.
Page 154 Set up, install, and conﬁgure Remove the wrench, and then adjust the leveling screws to make sure that the front of the ﬁnisher has the same height as the printer.
Page 155 Set up, install, and conﬁgure Adjust the leveling screws to make sure that the rear of the ﬁnisher has the same height as the printer.
Page 156 Set up, install, and conﬁgure Attach the wrench to the trifold/Z-fold ﬁnisher. Attach the booklet ﬁnisher to the trifold/Z-fold ﬁnisher.
Page 157 Set up, install, and conﬁgure Open the booklet ﬁnisher door, use the screw to secure the booklet ﬁnisher to the trifold/Z-fold ﬁnisher, and then close the booklet ﬁnisher door.
Page 158 Set up, install, and conﬁgure Adjust the leveling screws to make sure that all sides of the ﬁnisher have the same height.
Page 159 Set up, install, and conﬁgure Connect the cables to the printer ports and ﬁnisher ports. Connect the printer and ﬁnisher power cords to the printer and the ﬁnisher, and then to the electrical outlet.
Page 160 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Note: If the outlet is 120 or 220 volts, then you may connect both power cords to the same outlet. If the outlet is 100 or 110 volts, then you must connect the power cords to separate outlets.
Page 161 Set up, install, and conﬁgure Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 162 Set up, install, and conﬁgure Remove the rear ports cover. Unplug the power cord from the electrical outlet, and then from the printer. Using a ﬂat‑head screwdriver, remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Page 163 Set up, install, and conﬁgure Unpack the hard disk. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 164 Set up, install, and conﬁgure Attach the hard disk to the controller board.
Page 165 Set up, install, and conﬁgure Attach the hard disk connector cable to the controller board.
Page 166 Set up, install, and conﬁgure Attach the controller board access cover.
Page 167 Set up, install, and conﬁgure Attach the rear ports cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 168 Set up, install, and conﬁgure • The module is best bonded to the printer after 72 hours. Check for a gap between the module and the printer, then attach the spacer module if necessary. Attach the NFC card. Turn on the printer.
Page 169 Set up, install, and conﬁgure Installing an internal solutions port CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 170 Set up, install, and conﬁgure...
Page 171 Set up, install, and conﬁgure Remove the internal solutions port (ISP) cover. Unpack the ISP kit. Mounting bracket...
Page 172 Set up, install, and conﬁgure Thumbscrews Housing Note: Not applicable for this printer model. ISP extended cable Attach the mounting bracket to the controller board.
Page 173 Set up, install, and conﬁgure Attach the ISP to the mounting bracket. Connect the ISP extended cable to the ISP connector on the controller board.
Page 174 Set up, install, and conﬁgure Secure the ISP to the printer.
Page 175 Set up, install, and conﬁgure Attach the controller board access cover.
Page 176 Set up, install, and conﬁgure Attach the rear ports cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 177: Networking
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store.
Page 178 Set up, install, and conﬁgure Using the Push Button method From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method. Follow the instructions on the display. Using the personal identiﬁcation number (PIN) method From the home screen, touch Settings >...
Page 179 Set up, install, and conﬁgure Connecting a mobile device to the printer Before connecting your mobile device, make sure that Wi‑Fi Direct has been conﬁgured. For more information, “Conﬁguring Wi‑Fi Direct” on page 178. Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. From the mobile device, go to the settings menu.
Page 180 Set up, install, and conﬁgure Deactivating the Wi‑Fi network From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. Follow the instructions on the display. Checking the printer connectivity From the home screen, touch Settings > Reports > Network > Network Setup Page. Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected.
Page 181: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 182: Erasing Printer Storage Drive
Secure the printer Erasing printer storage drive From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. Depending on the storage drive that is installed on your printer, do either of the following: • For hard disk, touch the Sanitize all information on hard disk check box, touch ERASE, and then select a method to erase data.
Page 183 Secure the printer • The printer is removed from your premises for service. • The printer is sold to another organization. Note: To dispose a storage drive, follow the policies and procedures of your organization.
Page 184: Print
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 185: Printing A Booklet
Print Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your ﬁle manager or launch a compatible application.
Page 186: Printing From A Flash Drive
Print Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 187: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer Micro (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed ﬂash drives with full‑speed standard. –...
Page 188: Printing Confidential And Other Held Jobs
Print Printing conﬁdential and other held jobs For Windows users With a document open, click File > Print. Select a printer, and then click Properties, Preferences, Options, or Setup. Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Conﬁdential, Repeat, Reserve, or Verify).
Page 189: Printing A Directory List
Print Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Placing separator sheets between copies From the home screen, touch Settings > Print > Layout > Separator Sheets > Between Copies. Print the document. Stapling printed sheets For Windows users With a document open, click File >...
Page 190: Folding Printed Sheets
Print For Macintosh users With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Finishing. Click Punch, and then select a setting. Click Print. Folding printed sheets For Windows users With a document open, click File >...
Page 191: Canceling A Print Job
Print Click Offset, and then select a setting. Click Print. Canceling a print job From the home screen, touch Select the job to cancel. Note: You can also cancel a job by touching Job Queue. Adjusting toner darkness From the home screen, touch Settings > Print > Quality. In the Toner Darkness menu, adjust the settings.
Page 192: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 193: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then touch Copy To >...
Page 194: Copying Multiple Pages Onto A Single Sheet
Copy Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Copying cards Load a card on the scanner glass. From the home screen, touch Copy >...
Page 195: Creating A Booklet From Copied Documents
Copy Creating a booklet from copied documents Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. From the home screen, touch Copy, and then specify the number of copies. If necessary, adjust the copy settings.
Page 196: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 197: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 198: Scheduling A Fax
Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number.
Page 199: Adjusting The Fax Darkness
Adjusting the fax darkness Note: Make sure that fax is conﬁgured. For more information, see the Setting up the printer to fax section. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Darkness, and then adjust the setting.
Page 200 • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts > Add Shortcut. Select a shortcut type, and then conﬁgure the settings. Note: Take note of the shortcut number. Apply the changes. Click Settings >...
Page 201: Scan
Before you begin, make sure that the computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 202: Scanning To An Ftp Server
Scan Browse to the location you want to save the scanned document, create a ﬁle name, and then click Next. Note: To reuse the scan proﬁle, enable Create Shortcut, and then create a unique shortcut name. Click Finish. Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan Proﬁles >...
Page 203: Creating An Ftp Shortcut
Scan Creating an FTP shortcut From the home screen, touch FTP. Enter the FTP server address, and then touch Create a shortcut. Scanning to a network folder Load the document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center. Note: The icon and name may have been changed.
Page 204: Scanning To A Flash Drive
Scan Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. •...
Page 205: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management About this Printer • Anonymous Data Collection Print •...
Page 206: Device
Use printer menus Troubleshooting Print Quality Test Pages Cleaning the Scanner Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate.
Page 207 Use printer menus Menu item Description Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax. Note: This menu item appears only when a hard disk or an intelligent storage drive is installed.
Page 208 Use printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print...
Page 209 Use printer menus Menu item Description Authentication Type Set the authentication type when accessing the VNC client server. None* Standard Authentication VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication.
Page 210 Use printer menus Menu item Description E‑mail Alerts Setup Type the server IP address or host name of your secondary or backup SMTP server. E‑mail Setup Secondary SMTP Gateway E‑mail Alerts Setup Enter the server port number of your secondary or backup SMTP server.
Page 211 Use printer menus Menu item Description E‑mail Alerts Setup Specify the password to connect to the SMTP server. E‑mail Setup Device Password E‑mail Alerts Setup Specify the realm for the Kerberos 5 authentication protocol. E‑mail Setup Kerberos 5 REALM E‑mail Alerts Setup Specify the domain name for the NTLM security protocol.
Page 212 Use printer menus Menu item Description Error Prevention Reset Auto Reboot Counter. Auto Reboot Reset Auto Reboot Counter Cancel Continue Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Note: Short paper refers to the size of the paper loaded. Auto‑clear* Error Prevention Set the printer to process the entire page into the memory...
Page 213 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance None* Information.
Page 214 Use printer menus Menu item Description Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating. 0.25–5 (1*) Note: This menu item appears only when a keyboard is attached to the printer. Key Repeat Rate Set the number of presses per second for a repeating key.
Page 215 Use printer menus Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 216 Use printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load envelope appears. Envelope Prompts Auto* Note: For Multipurpose Feeder to appear, in the Paper menu, set Conﬁgure MP to Cassette. Multipurpose Feeder Manual Envelope Tray Conﬁguration...
Page 217 Use printer menus Menu item Description Printer Emulations Activate Prescribe. Enable Prescribe Note: The Prescribe license must be installed. Off* Printer Emulations Set the page timeout during emulation. Emulator Security Page Timeout 0–60 (60*) Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off*...
Page 218 Use printer menus Menu item Description Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*) less use the high‑frequency screens.
Page 219 Toner patch sensor setup Print a diagnostic page that contains information on toner patch sensor calibration. Print TPS information page App Conﬁguration Enable Lexmark Embedded Solutions (LES) applications. LES Applications Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration...
Page 220 Use printer menus Out of Service Erase Menu item Description Out of Service Erase Show a read‑only information on when the printer memory or storage drive was last erased. Memory Last Sanitized Hard Disk Last Sanitized Note: Hard Disk Last Sanitized appears only when a hard disk is installed.
Page 221: Print
Show the serial number of the printer. Export Conﬁguration File to Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to Export the compressed log ﬁles to a ﬂash drive. Send Logs Send printer log information to Lexmark. Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper.
Page 222 Use printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side...
Page 223 Use printer menus Finishing Menu item Description Staple Job Specify the staple position for all print jobs. Off* Note: This menu item appears only when a staple ﬁnisher is installed. 1 staple, top left corner 2 staples, left 1 staple, top right corner 2 staples, top 1 staple, bottom left corner 2 staples, bottom...
Page 224 Use printer menus Menu item Description Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print. Off* Note: This menu item appears only when a printer hard disk is installed. Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources.
Page 225 Use printer menus Menu item Description Toner Darkness Determine the lightness or darkness of text images. 1 to 5 (4*) Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Color Saver Reduce the amount of toner used to print graphics and images. Off* Note: When set to On, this setting overrides the value of the Toner Darkness setting.
Page 226 Use printer menus Menu item Description Spot Color Replacement Assign speciﬁc CMYK values to twenty named spot colors. Set Custom CMYK Note: An asterisk (*) next to a value indicates the factory default setting. Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives.
Page 227 Use printer menus Menu item Description Log Action at Full Specify how the printer responds when hard disk or ISD usage reaches the maximum limit (100MB). None* E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post &...
Page 228 Use printer menus Menu item Description Lock PS Startup Mode Disable the SysStart ﬁle. Image Smoothing Enhance the contrast and sharpness of low‑resolution images. Off* Note: This setting has no effect on images with a resolution of 300 dpi or higher.
Page 229 Use printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream.
Page 230: Paper
Use printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image. Invert Invert bitonal monochrome images.
Page 231 Use printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Statement/A5 Notes: Letter/A4 • Off prompts the user to load the required paper size. 11 x 17/A3 •...
Page 232 Use printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.5 inches (8.5*) 25.4–215.9 mm (215.9*) Height 1–25 inches (11*) 25.4–635 mm (279.4*) Orientation Portrait* Landscape...
Page 233: Copy
Use printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet...
Page 234 Use printer menus Menu item Description Print Page Borders Place a border around each image when printing multiple pages on a single page. Off* Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Offset Pages Offset the output of each print job or each copy of a print job. None* Notes: Between Copies...
Page 235 Use printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1 to 9 (5*) Number of Copies Specify the number of copies. 1–9999 (1*) Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer...
Page 236 Use printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection Notes: Content‑based* • Content-based removes the background color from the original Fixed document .
Page 237: Fax
Use printer menus Menu item Description Allow Save as Shortcut Save copy settings as a shortcut. Sample Copy Print a sample copy to check the quality before printing the remaining copies. Off* Note: This menu item appears only when a hard disk is installed. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 238 Use printer menus Menu item Description Memory Use Set the amount of internal printer memory allocated for faxing. All receive Note: This menu item prevents memory buffer conditions and failed faxes. Mostly receive Equal* Mostly send All send Cancel Faxes Cancel outgoing or incoming faxes.
Page 239 Use printer menus Menu item Description HTTPS Proxy Specify a proxy server URL. HTTPS Proxy User Specify the user name and password for the proxy server. HTTPS Proxy Password Fax Send Encryption Enable encryption for outgoing fax messages. Disabled Enabled* Required Fax Receive Encryption Enable encryption for incoming fax messages.
Page 240 Use printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Darkness Adjust the darkness of the scanned image. 1–9 (5*) Behind a PABX Set the printer to dial a fax number without waiting to recognize the dial tone.
Page 241 Use printer menus Menu item Description Contrast Set the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document.
Page 242 Use printer menus Menu item Description Enable Fax Scans Create faxes using the printer scanner. Driver to Fax Allow the print driver to send fax. Allow Save as Shortcut Save fax numbers as shortcuts on the printer. Max Speed Set the maximum speed for sending fax. 33600* 14400 9600...
Page 243 Use printer menus Fax Receive Settings Menu item Description Fax Job Waiting Remove fax jobs that request speciﬁc unavailable resources from the print queue. None* Toner Toner and Supplies Rings to Answer Set the number of rings required before the printer answers the incoming calls.
Page 244 Use printer menus Admin Controls Menu item Description Enable Fax Receive Set the printer to receive fax. Enable Color Fax Receive Set the printer to receive fax in color. Enable Caller ID Show the caller ID information of the incoming call on the printer display. Off* Block No Name Fax Block incoming faxes without fax IDs.
Page 245 Use printer menus Menu item Description Max Speed Set the maximum speed for transmitting fax. 33600* 14400 9600 4800 2400 Note: An asterisk (*) next to a value indicates the factory default setting. Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page.
Page 246 Use printer menus Fax Log Settings Menu item Description Transmission Log Frequency Specify how often the printer creates a transmission log. Always* Never Only for Error Transmission Log Action Print or e‑mail a log for successful fax transmission or transmission error. Print E‑mail Off*...
Page 247 Use printer menus Menu item Description Speaker Volume Adjust the fax speaker volume. Low* High Ringer Volume Enable the ringer volume. Off* Note: An asterisk (*) next to a value indicates the factory default setting. VoIP Settings Menu item Description VoIP Protocol Set the Voice over Internet Protocol (VoIP) protocol.
Page 248 Use printer menus Menu item Description Transport For Outgoing Calls Set the SIP transport type for outgoing calls. UDP* Outbound Proxy Specify an outbound proxy to forward all SIP communication. Contact Specify a contact name for SIP. Realm Specify a realm name for SIP. Note: If the Realm setting is not set, the setting uses the name of the Contact instead.
Page 249 Use printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 250 Use printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 251 Use printer menus Fax Server Scan Settings Menu item Description Image Format Specify the ﬁle format for the scanned image. TIFF (.tif) PDF (.pdf)* XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) XLSX (.xlsx) CSV (.csv) Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 252: E-Mail
Use printer menus Menu item Description Original Size Set the paper size of the original document. [List of paper sizes] Notes: • Mixed Sizes is the U.S. factory default setting. A4 is the international factory default setting. • This setting may vary depending on your printer model. Use Multi‑Page TIFF Choose between single‑...
Page 253 Use printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 254 Use printer menus Menu item Description Format Specify the ﬁle format of the scanned document. JPEG (.jpg) Note: The menu items may vary depending on your printer model. PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) CSV (.csv) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR).
Page 255 Use printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size...
Page 256 Use printer menus Menu item Description Auto Color Detect Conﬁgure the auto color detection setting. Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) E‑mail Bit Depth 1 bit* 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi 300 dpi* JPEG Quality Set the JPEG quality of the scanned image.
Page 257 Use printer menus Menu item Description Blank Pages Set the sensitivity of scans in relation to blank pages in the original document. Blank Page Removal (Do Not Remove*) Blank Page Sensitivity (5*) Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description...
Page 258 Use printer menus Menu item Description Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Off* Transmission Log Print a transmission log for e‑mail scans. Print log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing e‑mail logs.
Page 259: Ftp
Use printer menus FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu appears only if you have purchased and installed an OCR Auto Rotate* solution.
Page 260 Use printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size...
Page 261 Use printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document .
Page 262: Usb Drive
Use printer menus Menu item Description Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of photo on the scanned image. 5–95 (50*) Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle. TIFF Compression Specify the compression type for TIFF ﬁles.
Page 263 Use printer menus Menu item Description Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu appears only if you have purchased and installed an OCR Auto Rotate solution. Despeckle Auto Contrast Enhance PDF Settings Conﬁgure the PDF settings of the scanned image.
Page 264 Use printer menus Menu item Description Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Long edge Short edge File Name Specify the ﬁle name of the scanned image.
Page 265 Use printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image.
Page 266 Use printer menus Menu item Description Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description Number of Copies...
Page 267 Use printer menus Menu item Description Offset Pages Offset the output of each print job or each copy of a print job. None* Notes: Between Copies • Between Copies offsets each copy of a print job if Collate is set to On Between Jobs [1,2,1,2,1,2].
Page 268: Network/Ports
Use printer menus Menu item Description Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting. Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection.
Page 269 Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network...
Page 270 Use printer menus Menu item Description WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) for the printer. Auto* Note: This menu item appears only when the Wireless Security Open Mode is set to WEP. Shared Set WEP Key Specify a WEP password for secure Wi‑Fi connection.
Page 271 Use printer menus Menu item Description Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 272 Use printer menus AirPrint Note: This menu appears only in the Embedded Web Server. Menu item Description All AirPrint Functions Show the AirPrint status of the printer. Enable AirPrint Enable the AirPrint function. Note: This menu item appears only if Internet Printing Protocol (IPP) or mDNS is disabled.
Page 273 Use printer menus Ethernet Menu item Description Network Speed Show the speed of the active network adapter. IPv4 Conﬁgure the IPv4 settings. Enable DHCP (On*) Set Static IP Address IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address...
Page 274 Use printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 275 Use printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 276 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 277 Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 278 Use printer menus Menu item Description 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*) Enable Event Logging (Off*) 802.1x Device Certiﬁcate Allowable Authentication Mechanisms Conﬁgure the allowed authentication mechanisms for the 802.1x EAP ‑...
Page 279 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 280 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 281: Cloud Services
Use printer menus Cloud Services Cloud Services Enrollment Menu item Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Enable the printer to communicate with Lexmark Cloud Services. Services Off*...
Page 282: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk or an intelligent Modify Address Book storage drive is installed.
Page 283 Use printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Embedded Web Server Access Import / Export All Settings Out of Service Erase Cloud Services Enrollment Apps Control access to printer applications.
Page 284 Use printer menus Schedule USB Devices Menu item Description Schedules Schedule access to the front USB port. Add New Schedule Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server.
Page 285 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 286 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 287 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 288 Use printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to keep all documents with the same ﬁle name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Disk Encryption Note: This menu appears only when a hard disk or an intelligent storage drive is installed.
Page 289: Reports
Use printer menus Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has. Show* Hide Note: Hide displays only FAC‑protected features that the user has access. Print Permission Let the user log in before printing.
Page 290 Use printer menus Menu item Description Proﬁles List Print a list of proﬁles that are stored in the printer. Asset Report Print a diagnostic tool for print problems. Note: To avoid clipping the content, print the report on letter‑ or A4‑size paper.
Page 291: Help
Use printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 292: Maintain The Printer
Maintain the printer Maintain the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen.
Page 293: Viewing Reports
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 294: Replacing Parts And Supplies
Maintain the printer Lexmark XC9445, XC9455, XC9465 toner cartridges Item Worldwide Cyan 24B7523 Magenta 24B7524 Yellow 24B7525 Black 24B7526 Ordering a photoconductor unit Item Worldwide Photoconductor unit 73D0P00 Photoconductor unit 3-Pack 73D0Q00 Ordering the waste toner bottle Item Part number...
Page 295 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner. Insert the new toner cartridge.
Page 296 Maintain the printer Remove the waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position.
Page 297 Maintain the printer Remove the printhead wiper, and then clean the printhead lenses. Put the printhead wiper back into place.
Page 298 Maintain the printer Insert the waste toner transfer unit until it clicks into place, and then lock it. Close the door.
Page 299 Maintain the printer Replacing a photoconductor unit Open the front door.
Page 300 Maintain the printer Remove the waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position.
Page 301 Maintain the printer Unlock the used photoconductor unit. Remove the used photoconductor unit.
Page 302 Maintain the printer Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 303 Maintain the printer Remove the packing material, and then lock the new photoconductor unit.
Page 304 Maintain the printer Remove the printhead wiper, and then clean the printhead lenses. Put the printhead wiper back into place.
Page 305 Maintain the printer Insert the waste toner transfer unit until it clicks into place, and then lock it. Close the door.
Page 306 Maintain the printer Replacing the 520‑sheet tray insert Remove the used tray insert. Unpack the new tray insert, and then remove all the packing material.
Page 307 Maintain the printer Insert the new tray insert.
Page 308 Maintain the printer Replacing the fuser Turn off the printer. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 309 Maintain the printer...
Page 310 Maintain the printer Unlock the fuser.
Page 311 Maintain the printer Remove the used fuser. Unpack the new fuser.
Page 312 Maintain the printer Insert the new fuser until it clicks into place, and then lock it. Close door A. Turn on the printer. Replacing the printhead wiper Open the front door.
Page 313 Maintain the printer Remove the used printhead wiper. Unpack the new printhead wiper.
Page 314 Maintain the printer Insert the new printhead wiper. Close the front door.
Page 315 Maintain the printer Replacing the transfer module cleaner Open the front door.
Page 316 Maintain the printer Remove the waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position.
Page 317 Maintain the printer Remove the used transfer module cleaner. Unpack the new transfer module cleaner.
Page 318 Maintain the printer Insert the new transfer module cleaner.
Page 319 Maintain the printer Insert the waste toner transfer unit until it clicks into place, and then lock it. Close the front door.
Page 320 Maintain the printer Replacing the tray roller kit Turn off the printer.
Page 321 Maintain the printer Remove the standard tray. Remove the used tray roller kit. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 322 Maintain the printer Unpack the new tray roller kit.
Page 323 Maintain the printer Insert the new tray roller kit until it clicks into place. Insert the tray. Turn on the printer.
Page 324 Maintain the printer Replacing the ADF roller kit Turn off the printer.
Page 325 Maintain the printer Open the ADF top cover. Remove the separator roller cover.
Page 326 Maintain the printer Remove the used separator roller. Unpack the new separator roller. Insert the new separator roller. Insert the separator roller cover until it clicks into place.
Page 327 Maintain the printer Open the ADF inner cover. Remove the roller clip.
Page 328 Maintain the printer Remove the used feed rollers. Unpack the new feed rollers. Insert the new feed rollers.
Page 329 Maintain the printer Attach the roller clip until it clicks into place.
Page 330 Maintain the printer Close the ADF inner cover until it clicks into place. Close the ADF top cover. Turn on the printer.
Page 331 Maintain the printer Replacing the 2000‑sheet tray roller kit Turn off the printer.
Page 332 Maintain the printer Slide the tray to the left. Open door J, and then open the roller kit cover.
Page 333 Maintain the printer Locate and remove the used roller kit. Unpack the new roller kit.
Page 334 Maintain the printer Insert the new roller kit. Close the roller kit cover, and then close door J. Slide the tray back into place. Turn on the printer.
Page 335 Maintain the printer Replacing the ADF separator roller cover Open the ADF top cover. Remove the used separator roller cover. Unpack the new separator roller cover.
Page 336 Maintain the printer Insert the new separator roller cover until it clicks into place. Close the ADF top cover.
Page 337 Maintain the printer Replacing the 2000‑sheet tandem tray roller kit Turn off the printer.
Page 338 Maintain the printer Pull out the 2000‑sheet tandem tray. Pull out handle C, and then open the inner cover.
Page 339 Maintain the printer Open the roller kit cover. Remove the used tray roller kit. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 340 Maintain the printer Unpack the new tray roller kit.
Page 341 Maintain the printer Install the new tray roller kit. Close the roller kit cover. Close the inner cover, and then insert handle C. Insert the tray. Turn on the printer.
Page 342 Maintain the printer Replacing the second transfer roller Turn off the printer. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 343 Maintain the printer Remove the used second transfer roller.
Page 344 Maintain the printer Unpack the new second transfer roller. Insert the new second transfer roller. Close the door. Turn on the printer.
Page 345 Maintain the printer Replacing the lower rear connector cover Remove the used lower rear connector cover. Unpack the new lower rear connector cover. Insert the new lower rear connector cover until it clicks into place.
Page 346 Maintain the printer Replacing the waste toner bottle Open the front door.
Page 347 Maintain the printer Remove the waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position.
Page 348 Maintain the printer Remove the printhead wiper, and then clean the printhead lenses. Put the printhead wiper back into place.
Page 349 Maintain the printer Insert the waste toner transfer unit until it clicks into place, and then lock it. Remove the used waste toner bottle. Unpack the new waste toner bottle.
Page 350 Maintain the printer Insert the new waste toner bottle until it clicks into place, and then close the door. Replacing the waste toner transfer unit Open the front door.
Page 351 Maintain the printer Remove the used waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position. Unpack the new waste toner transfer unit.
Page 352 Maintain the printer Insert the new waste toner transfer unit until it clicks into place, and then lock it. Close the front door.
Page 353 Maintain the printer Replacing the small cover in the tray insert Pull out the tray. Remove the used small cover. Unpack the new small cover.
Page 354 Maintain the printer Insert the new small cover. Insert the tray.
Page 355 Maintain the printer Replacing the B4 paper guide in the tray insert Pull out the tray. Remove the used B4 paper guide. Unpack the new B4 paper guide.
Page 356 Maintain the printer Insert the new B4 paper guide. Insert the tray. Replacing the scanner glass pad Open the scanner cover.
Page 357 Maintain the printer Remove the used scanner glass pad. Unpack the new scanner glass pad. Align the new scanner glass pad to the scanner glass.
Page 358 Maintain the printer Close the scanner cover to attach the new scanner glass pad. Open the scanner cover. Apply pressure to the scanner glass pad to secure it. Close the scanner cover.
Page 359 Maintain the printer Replacing the hole punch box in the booklet ﬁnisher Open the booklet ﬁnisher door.
Page 360 Maintain the printer Remove the used hole punch box. Unpack the new hole punch box. Insert the new hole punch box. Close the booklet ﬁnisher door.
Page 361 Maintain the printer Replacing the trifold/Z‑fold ﬁnisher bin Turn off the printer.
Page 362 Maintain the printer Open the trifold/Z-fold ﬁnisher door. Remove the used ﬁnisher bin. Unpack the new ﬁnisher bin.
Page 363 Maintain the printer Insert the new ﬁnisher bin. Close the ﬁnisher door. Turn on the printer. Replacing the paper bail Pinch the left side of the paper bail to unlock it. Remove the used paper bail. Unpack the new paper bail.
Page 364 Maintain the printer Insert the new paper bail until it clicks into place.
Page 365 Maintain the printer Replacing the dual catch bin Remove the used dual catch bin. Unpack the new dual catch bin. Attach the new dual catch bin until it clicks into place.
Page 366 Maintain the printer Replacing the controller board access cover Remove the rear ports cover.
Page 367 Maintain the printer Using a ﬂat‑head screwdriver, remove the used controller board access cover. Unpack the new controller board access cover.
Page 368 Maintain the printer Attach the new controller board access cover.
Page 369 Maintain the printer Attach the rear ports cover. Replacing the rear ports cover Remove the used rear ports cover. Unpack the new rear ports cover.
Page 370 Maintain the printer Attach the new rear ports cover. Replacing the R9 rear cover Remove the used R9 rear cover. Unpack the new R9 rear cover.
Page 371 Maintain the printer Attach the new R9 rear cover until it clicks into place. Replacing the staple cartridge unit Replacing the staple cartridge in the staple ﬁnisher Open the ﬁnisher door.
Page 372 Maintain the printer Remove the staple cartridge holder. Remove the empty staple cartridge. Unpack the new staple cartridge.
Page 373 Maintain the printer Insert the new staple cartridge into the holder until it clicks into place.. Insert the staple cartridge holder until it clicks into place. Close the door.
Page 374 Maintain the printer Replacing the staple cartridge in the staple, hole punch ﬁnisher Open the ﬁnisher door. Remove the staple cartridge holder.
Page 375 Maintain the printer Remove the empty staple cartridge. Unpack the new staple cartridge. Insert the new staple cartridge until it clicks into place.
Page 376 Maintain the printer Insert the staple cartridge holder. Close the door. Replacing the standard staple cartridge holder Open the ﬁnisher door.
Page 377 Maintain the printer Remove the used staple cartridge holder. Remove the staple cartridge. Unpack the new staple cartridge holder.
Page 378 Maintain the printer Insert the staple cartridge into the new staple cartridge holder until it clicks into place. Insert the new staple cartridge holder until it clicks into place. Close the ﬁnisher door.
Page 379 Maintain the printer Replacing the staple cartridge holder in the booklet ﬁnisher Open the ﬁnisher door, and then pull out the booklet maker. Remove the used staple cartridge holder.
Page 380 Maintain the printer Remove the staple cartridge. Unpack the new staple cartridge holder. Insert the staple cartridge into the new staple cartridge holder.
Page 381 Maintain the printer Insert the new staple cartridge holder. Insert the booklet maker, and then close the ﬁnisher door. Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters.
Page 382: Cleaning Printer Parts
Maintain the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 383 Maintain the printer Cleaning the scanner Open the scanner cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad...
Page 384 Maintain the printer • Scanner glass pad • ADF glass • Scanner glass Close the scanner cover.
Page 385 Maintain the printer Cleaning the tray roller kit Turn off the printer.
Page 386 Maintain the printer Remove the standard tray. Remove the tray roller kit. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 387 Maintain the printer Apply water to a soft, lint-free cloth, and then wipe the feed rollers.
Page 388 Maintain the printer Insert the roller kit until it clicks into place. Insert the tray. Turn on the printer.
Page 389 Maintain the printer Cleaning the 2000‑sheet tray roller kit Turn off the printer.
Page 390 Maintain the printer Slide the tray to the left. Open door J, and then open the roller kit cover.
Page 391 Maintain the printer Locate, and then remove the tray roller kit. Apply water to a soft, lint-free cloth, and then wipe the roller kit.
Page 392 Maintain the printer Insert the roller kit. Close the roller kit cover, and then close door J. Slide the tray back into place. Turn on the printer.
Page 393 Maintain the printer Emptying the hole punch box Lift paper transport cover F. Remove, and then empty the hole punch box. Insert the hole punch box.
Page 394 Maintain the printer Close paper transport cover F. Open the booklet ﬁnisher door. Remove, and then empty the hole punch box.
Page 395: Saving Energy And Paper
Maintain the printer Insert the hole punch box. Close the ﬁnisher door. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode.
Page 396: Moving The Printer To Another Location
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 397: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 399 “Ghost images” on page 401 “Gray or colored background”...
Page 398: Printing Problems
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 411 page 411 page 412 page 413 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 414 page 416 page 417 Printing problems...
Page 399 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 400 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 401 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight.
Page 402 Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 403 Troubleshoot a problem Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Contact customer...
Page 404 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print light? Step 2 Go to step 3.
Page 405 Troubleshoot a problem Action Step 7 Go to step 8. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 406 Troubleshoot a problem Action Contact customer The problem is Remove the photoconductor unit of the missing color. support. solved. Warning—Potential Damage: Do not expose the photoconductor unit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 407 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 408 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 2 Go to step 3. The problem is solved.
Page 409 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Adjust the paper guides in the tray to the correct position for the paper loaded.
Page 410 Troubleshoot a problem Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 411 Troubleshoot a problem Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is solved. Depending on your operating system, specify the support.
Page 412 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 413 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Remove the photoconductor units. Warning—Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums.
Page 414 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Go to step 4.
Page 415 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 416 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 417 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Remove the photoconductor units. Warning—Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums.
Page 418 Troubleshoot a problem Action Step 2 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler page, measure the contact customer distance between the repeating defects on the affected color support or your page. service Replace the supply item that matches the measurement on the representative.
Page 419 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Is the document printed? Step 5 The problem is Contact customer solved.
Page 420 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 421 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 422 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 423: The Printer Is Not Responding
Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 424: Unable To Read Flash Drive
Troubleshoot a problem Unable to read ﬂash drive Action Step 1 Go to step 3. Go to step 2. Check if the printer is not busy processing another print, copy, scan, or fax job. Is the printer ready? Step 2 The problem is Go to step 3.
Page 425: Clearing Jams
Troubleshoot a problem Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 426 Troubleshoot a problem • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel.
Page 427 Troubleshoot a problem Jam locations Automatic document feeder Standard bin Paper transport Staple, hole punch ﬁnisher Trifold/Z-fold ﬁnisher Booklet ﬁnisher 2000-sheet tray Optional trays Standard trays Staple ﬁnisher Multipurpose feeder Door A...
Page 428 Troubleshoot a problem Paper jam in the standard tray Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 429 Troubleshoot a problem Pull out the standard tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray, and then close door A. Paper jam in the optional trays Open door B. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 430 Troubleshoot a problem Close the door. Pull out the optional 520‑sheet tray or 2000‑sheet tandem tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 431 Troubleshoot a problem...
Page 432 Troubleshoot a problem In tandem trays, pull out handle C, and then open the inner cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover, and then insert handle C. Insert the tray.
Page 433 Troubleshoot a problem Paper jam in the multipurpose feeder Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the 2000‑sheet tray Slide the tray to the left. Open door J, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 434 Troubleshoot a problem Close the door, and then slide the tray back into place. Pull out the tray insert, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Push the tray insert back into place. Paper jam in door A Open door A.
Page 435 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door A2, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 436 Troubleshoot a problem Lift door A3. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A2, and then close door A.
Page 437 Troubleshoot a problem Paper jam in the standard bin Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open door C, and then remove the jammed paper.
Page 438 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover.
Page 439 Troubleshoot a problem Paper jam in the staple ﬁnisher Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open door A1, and then remove the jammed paper.
Page 440 Troubleshoot a problem Note: Make sure that all paper fragments are removed. Close the cover. Open the ﬁnisher front cover, turn the knob, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover. Open door A.
Page 441 Troubleshoot a problem Open door C, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door C, and then close door A. Paper jam in the staple, hole punch ﬁnisher Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 442 Troubleshoot a problem Open door A1, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A1, and then close door A. Lift the paper transport cover F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 443 Troubleshoot a problem Close the cover. Pull the lever on the staple, hole punch ﬁnisher and then lift the cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 444 Troubleshoot a problem Close the cover. Paper jam in the trifold/Z‑fold ﬁnisher Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open door A1, and then remove the jammed paper.
Page 445 Troubleshoot a problem Close door A1, and then close door A. Lift the paper transport cover F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover.
Page 446 Troubleshoot a problem Open the trifold/Z‑fold ﬁnisher door. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Handle 2A Note: Make sure to return the handle to its original position.
Page 447 Troubleshoot a problem • Handle 2B Note: Make sure to return the handle to its original position. Pull out the ﬁnisher bin. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed.
Page 448 Troubleshoot a problem • Handle 2E Note: Make sure to return the handle to its original position. • Knob 2C...
Page 449 Troubleshoot a problem • Handle 2F Note: Make sure to return the handle to its original position. • Handle 2G Note: Make sure to return the handle to its original position. Push the ﬁnisher bin back into place, and then close the trifold/Z‑fold ﬁnisher door.
Page 450 Troubleshoot a problem Open the booklet ﬁnisher door. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Handle 3A...
Page 451 Troubleshoot a problem Note: Make sure to return the handle to its original position. • Knob 3B • Handle 3C Note: Make sure to return the handle to its original position.
Page 452 Troubleshoot a problem • Handle 3D Note: Make sure to return the handle to its original position. Pull out the booklet maker.
Page 453 Troubleshoot a problem Turn knob 4A, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Push the booklet maker back into place, and then close the ﬁnisher door. Paper jam in the booklet ﬁnisher Open door A.
Page 454 Troubleshoot a problem Open door A1, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A1, and then close door A. Lift the paper transport cover, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 455 Troubleshoot a problem Close the cover. Open the booklet ﬁnisher door.
Page 456 Troubleshoot a problem Remove the jammed paper from any of the following locations. • Handle 3A Note: Make sure to return the handle to its original position. • Knob 3B Note: Make sure to return the handle to its original position.
Page 457 Troubleshoot a problem • Handle 3C Note: Make sure to return the handle to its original position. • Handle 3D Note: Make sure to return the handle to its original position.
Page 458 Troubleshoot a problem Pull out the booklet maker. Turn knob 4A, and then remove the jammed paper. Push the booklet maker back into place, and then close the ﬁnisher door.
Page 459: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 The problem is Go to step 2. solved. Check if the printer is on. Access the printer Embedded Web Server (EWS). Can you open the EWS? Step 2 The problem is Go to step 3.
Page 460 Troubleshoot a problem Action Step 6 The problem is Contact customer solved. support. Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. Access the EWS. Can you open the EWS? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is...
Page 461: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 462: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 463: Paper Feed Problems
Troubleshoot a problem If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies” on page 293.
Page 464 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. From the document that you are trying to print, open the Print dialog box, and then select Collate. Print the document. Is the document collated correctly? Step 3 The problem is Contact...
Page 465 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 466: E-Mailing Problems
Troubleshoot a problem E-mailing problems Disabling the “SMTP server not set up” error message From the home screen, touch Settings > E‑mail > E‑mail Setup > Disable “SMTP Server not set up” error > To prevent the error from happening again, do one or more of the following: •...
Page 467: Faxing Problems
Troubleshoot a problem Faxing problems Caller ID is not shown Note: These instructions apply only to printers that support analog fax. For more information, see the Setting up the printer to fax section. Action Enable caller ID. The problem is Contact customer solved.
Page 468 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 469 Troubleshoot a problem Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact...
Page 470 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using etherFAX Action...
Page 471 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 472: Scanning Problems
Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax, and then clear the Always display settings prior to faxing setting.
Page 473 Troubleshoot a problem Action Step 5 The problem is Contact customer solved. support. Make sure that the printer and the computer are connected to the same network. Scan the document. Can you scan the document to a computer? Cannot scan to a network folder Action Step 1 The problem is...
Page 474 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 475 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is...
Page 476 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the ADF cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the ADF cover. Close the ADF cover. Do vertical streaks appear on scanned documents? Jagged image or text when scanning from the ADF Action Contact...
Page 477 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Check the ﬁle you want to scan. Make sure that the ﬁle name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.
Page 478 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 479: Color Quality Problems
Troubleshoot a problem Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF.
Page 480 Troubleshoot a problem FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.
Page 481: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 482: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 483 For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 484 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 485 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 486 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 487 (CX943, XC9455); 840 (CX944, XC9465) Two-sided: 640 (CX942, XC9445); 710 (CX943, XC9455); 770 (CX944, XC9465) Copy The product is generating hard‑copy output from 780 (CX942, XC9445); 880 (CX943, XC9455); hard‑copy original documents. 870 (CX944, XC9465) Scan The product is scanning hard‑copy documents.
Page 488 Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes, or between 1 minute and 114 minutes, depending on the printer model.
Page 489 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 490 Notices If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission, the date and time...
Page 491 LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark :...
Page 492 Teilenummer 80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Federal Communications Commission (FCC) compliance information...
Page 493 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 494 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 495 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or...
Page 496 ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative.
Page 497 Index Index adjusting default volume cannot send or receive faxes Numerics headphone 44 using etherFAX 470 2 x 520‑sheet tray speaker 44 cannot send the fax cover page installing 87 adjusting fax darkness 199 from the computer 471 2000-sheet tandem tray adjusting speech rate Card Copy loading 65...
Page 498 Index color quality, troubleshooting photos 192 Display Customization print appears tinted 481 using the automatic document using 41 colored background on feeder (ADF) 192 displaying apps on home print 402 using the scanner glass 192 screen 39 computer copying different paper sizes 192 distinctive ring service, fax connecting to the printer 179 copying from...
Page 499 47 indicator light fax setup understanding the status 15 country‑ or region‑speciﬁc 50 installing standard telephone line genuine Lexmark parts and booklet ﬁnisher 132 connection 48 supplies 293 staple ﬁnisher 122 fax speaker genuine parts and supplies 293 installing 2 x 520-sheet tray 87 conﬁguring the settings 53...
Page 500 E‑mail Defaults 253 copying on 193 USB 280 E‑mail Setup 252 selecting 17 Web Link Setup 258 Fax 290 Lexmark Mobile Print Wireless 269 Fax Mode 237 using 184 Wi‑Fi Direct 271 Fax Server Setup 249 Lexmark ScanBack Utility menu map 205...
Page 501 403 nonvolatile memory tray 429 missing colors 405 erasing 181 paper jams mottled print and dots 406 Non‑Lexmark supply 462 avoiding 425 paper curl 407 non‑volatile memory 182 locating 426 repeating print defects 417 Not enough free space in ﬂash...
Page 502 350 holding 199 printer memory replacing supplies recycling erasing 181 hole punch box 359 Lexmark packaging 482 printer menus 205, 291 photoconductor unit 299 Lexmark products 482 printer messages staple cartridge 371, 374 reducing a copy size 193 Defective ﬂash detected 461...
Page 503 Index vertical dark streaks on output standard telephone line supplies status when scanning from the connection 48 checking 292 ADF 475 setting up fax function supplies troubleshooting scanner using etherFAX 47 missing or unresponsive toner cleaning 383 setting up serial printing 180 cartridge 462 scanner does not close 477 setting up the fax function using...
Page 504 Index troubleshooting, copy light print 403 using genuine Lexmark parts and partial copies of documents or missing colors 405 supplies 293 photos 474 mottled print and dots 406 using the ADF poor copy quality 475 paper curl 407 copying 192...

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