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Troubleshoot a problem
Action
Step 7
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print light?
Step 8
a
Remove, and then insert the waste toner bottle.
b
Perform Color Adjust.
From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
Is the print light?
Step 9
a
Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may affect the quality of
future print jobs.
b
Insert the photoconductor units.
c
Print the document.
Is the print too light?
Missing colors
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Yes
No
Go to step 8.
The problem is
solved.
Go to step 9.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
353
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