Page 1 CX331, MC3224, MC3326 MFPs User's Guide July 2019 www.lexmark.com Machine type(s): 3500 Models: 285, 485, 685...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Printer conﬁguration............................11 Using the control panel............................ 12 Changing the language of the keyboard on the display................. 12 Understanding the status of the indicator light..................13 Selecting paper..............................13 Set up, install, and conﬁgure..............
Page 3: Table Of Contents
Contents Canceling a print job............................41 Adjusting toner darkness..........................41 Copy......................42 Using the automatic document feeder and scanner glass..............42 Making copies..............................42 Copying photos..............................42 Copying on letterhead............................. 43 Copying on both sides of the paper......................43 Reducing or enlarging copies........................43 Collating copies..............................
Page 4: Table Of Contents
Contents Use printer menus..................52 Menu map................................52 Device...................................53 Print..................................64 Paper..................................69 Copy..................................71 Fax..................................73 E-mail..................................80 FTP..................................84 USB Drive................................87 Network/Ports..............................91 Security................................103 Reports................................107 Troubleshooting............................... 108 Maintain the printer.................. 109 Checking the status of parts and supplies....................109 Conﬁguring supply notiﬁcations........................
Page 5: Table Of Contents
Contents Scanning problems............................180 Contacting customer support........................184 Recycle and dispose................. 185 Recycling Lexmark products.........................185 Recycling Lexmark packaging........................185 Returning Lexmark cartridges for reuse or recycling................185 Notices......................186 Index......................200...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Finding Information About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 10 Learn about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 11: Printer Conﬁguration
Learn about the printer Printer conﬁguration Lexmark MC3224 MFP Scanner Standard bin Manual feeder 250‑sheet tray Control panel Lexmark CX331, Lexmark MC3326 MFPs...
Page 12: Using The Control Panel
Learn about the printer Automatic document feeder (ADF) ADF tray ADF bin Standard bin 250‑sheet tray Manual feeder Control panel Using the control panel Control panel part Function Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. Home button Go to the home screen.
Page 13: Selecting Paper
Learn about the printer Select a language. Understanding the status of the indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. Blinking red The printer requires user intervention. Solid amber The printer is in Sleep mode.
Page 14: Unacceptable Paper
Learn about the printer Moisture content The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Page 15: Selecting Preprinted Forms And Letterhead
Learn about the printer • Store paper in cartons, on a pallet or shelf, rather than on the ﬂoor. • Store individual packages on a ﬂat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and ﬂat.
Page 16 Learn about the printer Paper size 250‑sheet tray Manual feeder Two‑sided Scanner glass printing Hagaki 100 x 148 mm (3.94 x 5.83 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.)
Page 17: Supported Paper Types
Learn about the printer Paper size 250‑sheet tray Manual feeder Two‑sided Scanner glass printing C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other Envelope 98.4 x 162 mm (3.87 x 6.38 in.) to 176 x 250 mm (6.93 x 9.84 in.)
Page 18 Learn about the printer Paper type and weight 250‑sheet tray Manual feeder Two‑sided printing Light paper 60–74.9 g/m grain long (16–19.9‑lb bond) Plain paper 75–90.3 g/m grain long (20–24‑lb bond) Heavy paper 90.3–105 g/m grain long (24.1–28‑lb bond) Card stock 105.1–162 g/m grain long (28.1–43‑lb bond)
Page 19: Selecting A Location For The Printer
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 20: Attaching Cables
Set up, install, and conﬁgure Front 508 mm (20 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 21: Setting Up The Printer To Fax
Set up, install, and conﬁgure Setting up the printer to fax Setting up the fax function Notes: • Some connection methods are applicable only in some countries or regions. • If the fax function is enabled and not fully set up, then the indicator light may blink red. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch cables or the printer in the area shown while actively sending or receiving a fax.
Page 22 Set up, install, and conﬁgure In the Fax Number ﬁeld, enter the printer fax number. Apply the changes. Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 23 Set up, install, and conﬁgure Notes: • You can set the printer to receive faxes automatically (set Auto Answer to On) or manually (set Auto Answer to Off). • If you want to receive faxes automatically, then set the printer to pick up on a speciﬁed number of rings. Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer.
Page 24 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 25 Set up, install, and conﬁgure Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 26 Set up, install, and conﬁgure Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 27: Connecting To A Distinctive Ring Service
Set up, install, and conﬁgure Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls >...
Page 28 Set up, install, and conﬁgure Loading the tray Remove the tray. Note: To avoid paper jams, do not remove the tray while the printer is busy. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: •...
Page 29 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Page 30: Loading The Manual Feeder
Set up, install, and conﬁgure Loading the manual feeder Adjust the guide to match the size of the paper that you are loading. Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer ﬁrst for one‑sided printing.
Page 31: Installing The Printer Software
Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle.
Page 32: Networking
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store.
Page 33 Set up, install, and conﬁgure Using the Push Button method From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method Follow the instructions on the display. Using the personal identiﬁcation number (PIN) method From the control panel, navigate to: Settings >...
Page 34: Printing The Menu Settings
Set up, install, and conﬁgure Printing the Menu Settings Page From the home screen, touch Settings > Reports > Menu Settings Page.
Page 35: Restoring Factory Default Settings
Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the home screen, touch Settings >...
Page 36: Printing From A Computer
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 37 Print Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device. From your Android mobile device, launch a compatible application or select a document from your ﬁle manager.
Page 38: Printing From A Flash Drive
Print Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 39: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attache (16GB and 32GB) Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. –...
Page 40: Printing A Font Sample List
Print Printing conﬁdential and other held jobs For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Conﬁdential, Repeat, Reserve, or Verify). If the print job is conﬁdential, then enter a four‑digit PIN.
Page 41: Placing Separator Sheets Between Copies
Print Placing separator sheets between copies From the home screen, touch Settings > Print > Layout > Separator Sheets > Between Copies. Print the document. Canceling a print job From the printer control panel From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen.
Page 42: Making Copies
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 43: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the manual feeder, then navigate to: Copy To >...
Page 44 Copy • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts > Add Shortcut. From the Shortcut Type menu, select Copy, and then conﬁgure the settings. Apply the changes.
Page 45: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 46: Sending An E-Mail
E-mail Enter the needed information. Apply the changes. Sending an e-mail Load an original document into the ADF tray or on the scanner glass. From the control panel, select E-mail, and then enter the needed information. For non‑touch‑screen printer models, press #, and then enter the shortcut number using the keypad. Note: You can also enter the recipient using the address book.
Page 47: Sending A Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge • Use the scanner glass for single‑page documents, before loading.
Page 48: Changing The Fax Resolution
For Macintosh users With a document open, choose File > Print. Select the printer, and then enter the recipient number. If necessary, conﬁgure other fax settings. Fax the document. Creating a fax destination shortcut Note: You may need administrative rights to create a shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 49: Blocking Junk Faxes
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 50: Scan
Scan Scan Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 51: Scanning To A Flash Drive
Scan Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Note: If the USB Drive screen does not appear, then touch USB Drive on the home screen. Scan the document.
Page 52: Menu Map
Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer • Information Sent to Lexmark Print • • Layout Image • • Setup PostScript • • Quality Paper •...
Page 53: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 54 Use printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Enabled* Disabled One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account 5–300 (60*) automatically.
Page 55 Use printer menus Menu item Description Supplies Set the number of times that the alarm sounds when the cartridge is low. Cartridge Alarm Note: This menu item is available only in some printer models. Single* Continuous Supplies Conﬁgure notiﬁcation settings when the printer requires user intervention.
Page 56 Use printer menus Menu item Description E‑mail Alerts Setup Require a trusted certiﬁcate when accessing the SMTP server. E‑mail Setup Require Trusted Certiﬁcate E‑mail Alerts Setup Set the authentication type for the SMTP server. E‑mail Setup SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM‑MD5...
Page 57 Use printer menus Menu item Description Error Prevention Let the printer continue processing or printing a job automatically after clearing certain printer conditions that Auto Continue require user intervention. Disabled Enabled* (5 seconds) Auto Continue Time Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle...
Page 58: Power Management
Use printer menus Power Management Menu item Description Sleep Mode Proﬁle Set the printer to stay in Ready mode or return to Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Timeouts Set the idle time before the printer begins operating in Sleep mode.
Page 59: Restore Factory Defaults
Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any of the settings in Device Performance Information Sent to Lexmark, except None.
Page 60 Use printer menus Menu item Description Show the Tray Insert message. Tray Conﬁguration Show Tray Insert Message Only for unknown sizes* Always Tray Conﬁguration Specify the page orientation when loading A5 paper size. A5 Loading Short Edge Long Edge* Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears.
Page 61 Use printer menus Menu item Description Print Conﬁguration Print color content in grayscale. Black Only Mode Off* Print Conﬁguration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data.
Page 62 Use printer menus Menu item Description Toner patch sensor setup Run the full color calibration. Full calibration Toner patch sensor setup Print a diagnostic page that contains toner patch sensor calibration. Print TPS information page Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration Note: Make sure that the margin spacing on the target page Print Quick Test...
Page 63 Export Conﬁguration File to USB* Export conﬁguration ﬁles to a ﬂash drive. Export Compressed Logs to USB* Export compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send * This menu item appears only in some printer models.
Page 64 Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
Page 65 Use printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
Page 66 Use printer menus Menu item Description Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. Toner Darkness Determine the lightness or darkness of text images. Light Normal* Dark Halftone Enhance the printed output to have smoother lines with sharper edges.
Page 67 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 68 Use printer menus Menu item Description ® Lines per Page Specify the number of lines of text for each page printed through the PCL data stream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
Page 69: Paper
Use printer menus Menu item Description Scaling Adjust the image to ﬁt the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width Orientation Specify the orientation of text and graphics on the page.
Page 70: Universal Setup
Use printer menus Media Conﬁguration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
Page 71: Media Types
Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document.
Page 72 Use printer menus Menu item Description Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Page 73: Fax Mode
Use printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Allow Color Copies Print copies in color. Allow Save as Shortcut Save custom copy settings as shortcuts.
Page 74: Fax Send Settings
Use printer menus Menu item Description Memory Use Set the amount of internal printer memory allocated for faxing. All receive Note: This menu item prevents memory buffer conditions and failed faxes. Mostly receive Equal* Mostly send All send Cancel Faxes Cancel outgoing faxes before they are transmitted, or cancel incoming faxes before they ﬁnish printing.
Page 75 Use printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo Graphics Darkness Adjust the darkness of the scanned image. 1–9 (5*) Behind a PABX Set the printer to dial a fax number without waiting to recognize the dial tone. Off* Note: Private Automated Branch Exchange (PABX) is a telephone network that allows a single access number to offer multiple lines to outside callers.
Page 76 Use printer menus Admin Controls Menu item Description Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
Page 77: Fax Receive Settings
Use printer menus Fax Receive Settings Menu item Description Rings to Answer Set the number of rings for incoming fax. 1–25 (3*) Auto Reduction Scale incoming fax to ﬁt on the page. Paper Source Set the paper source for printing incoming fax. Auto* Tray 1 Sides...
Page 78 Use printer menus Menu item Description Block No Name Fax Block incoming faxes sent from devices with no station ID or fax ID speciﬁed. Off* Answer On Set a distinctive ring pattern for incoming fax. All Rings* Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only...
Page 79 Use printer menus Fax Log Settings Menu item Description Transmission Log Frequency Specify how often the printer creates a transmission log. Always* Never Only for Error Transmission Log Action Print or e‑mail a log for successful fax transmission or transmission error. Print E‑mail Off*...
Page 80 Use printer menus Menu item Description Speaker Volume Adjust the fax speaker volume. Low* Medium High Ringer Volume Enable the ringer volume. Note: An asterisk (*) next to a value indicates the factory default setting. E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-...
Page 81 Use printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials Device Userid Specify the user ID and password to connect to the SMTP server.
Page 82 Use printer menus Menu item Description PDF Settings Set the PDF format of the scanned image. PDF Version Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to 1.4. 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type...
Page 83 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan ‑ Red -4 to 4 (0*) Magenta ‑ Green -4 to 4 (0*) Yellow ‑ Blue -4 to 4 (0*) Auto Color Detect Set the amount of color that the printer detects from the original document.
Page 84 Use printer menus Menu item Description Send Me a Copy Send a copy of the e‑mail to yourself. Never appears* On by Default Off by Default Always On Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo on a scanned image.
Page 85 Use printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to 1.4. 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type...
Page 86 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan ‑ Red -4 to 4 (0*) Magenta ‑ Green -4 to 4 (0*) Yellow ‑ Blue -4 to 4 (0*) Auto Color Detect Set the amount of color that the printer detects from the original document.
Page 87: Usb Drive
Use printer menus Menu item Description Transmission Log Print a log for successful FTP scan transmission. Print Log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing FTP logs. Tray 1 Note: An asterisk (*) next to a value indicates the factory default setting. USB Drive Flash Drive Scan Menu item...
Page 88 Use printer menus Menu item Description Color Specify the color when scanning an image. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image.
Page 89 Use printer menus Menu item Description Contrast Specify the contrast of the output. Best for content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 90 Use printer menus Menu item Description Collate Print multiple copies in sequence. (1,1,1) (2,2,2) (1,2,3) (1,2,3)* Sides Specify whether to print on one side or two sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
Page 91: Network/Ports
Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify how a network is connected. Auto* [List of network cards] Network Status Show the printer network status and connectivity settings. Display Network Status on Show the network status on the display. Printer Speed, Duplex Show the speed of the currently active network card.
Page 92 Use printer menus Wireless Menu item Description Setup Using Mobile App Conﬁgure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
Page 93 Use printer menus Menu item Description WPA2-Personal Enable wireless security through WPA2. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2-Personal. Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal.
Page 94 Use printer menus Menu item Description IPv6 Specify the address preﬁx. Address Preﬁx 0–128 (64*) IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
Page 95 Use printer menus Menu item Description IPv6 Enable IPv6 in the printer. Enable IPv6 IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6...
Page 96 Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
Page 97 Use printer menus Menu item Description DDNS TTL Specify the current DDNS settings. Default TTL DDNS Refresh Time Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify an IP address for the TCP connections.
Page 98 Use printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name...
Page 99 Use printer menus Menu item Description Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) •...
Page 100 Use printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers.
Page 101 Use printer menus Menu item Description Enable FTP/TFTP Send ﬁles using FTP. Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port 1–65535 (80*)
Page 102: Google Cloud Print
Use printer menus Menu item Description Enable USB Port Enable the standard USB port. Disable Enable* Note: An asterisk (*) next to a value indicates the factory default setting. Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address...
Page 103: Login Methods
Use printer menus Wi‑Fi Direct Note: This menu appears only when a direct Wi‑Fi network is the active network. Menu item Description SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network. Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
Page 104 Use printer menus Menu item Description Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates Import / Export All Settings Out of Service Erase Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password...
Page 105 Use printer menus Menu item Menu item Manage CA Certiﬁcates Load, delete, or view Certiﬁcate Authority (CA) certiﬁcates. Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out.
Page 106 Use printer menus Menu item Description Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Off* 1 Hour 4 Hours 24 Hours 1 Week Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later.
Page 107: Menu Settings Page
Use printer menus Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Proﬁle List Print a list of proﬁles that are stored in the printer.
Page 108: Troubleshooting
Use printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 109: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 110: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 111 20N1HY0 20N2HY0 20N3HY0 20N4HY0 20N5HY0 Black 20N1HK0 20N2HK0 20N3HK0 20N4HK0 20N5HK0 For more information on countries located in each region, go to www.lexmark.com/regions. Lexmark CX331 Regular high yield print cartridges Item Part number Cyan 20N0H20 Magenta 20N0H30 Yellow 20N0H40 Black...
Page 112: Ordering A Waste Toner Bottle
Maintain the printer Lexmark MC3224 Regular print cartridges Item Part number Cyan C320020 Magenta C320030 Yellow C320040 Black C320010 Lexmark MC3326 Regular high yield print cartridges Item Part number Cyan C330H20 Magenta C330H30 Yellow C330H40 Black C330H10 Ordering a waste toner bottle...
Page 113: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray.
Page 114 Maintain the printer Remove the used print cartridge. Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the quality of future print jobs.
Page 115: Replacing The Waste Toner Bottle
Maintain the printer Insert the new print cartridge. Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
Page 116 Maintain the printer Insert the new waste toner bottle. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray.
Page 117 Maintain the printer Replacing the manual feeder Remove the tray. Remove the used manual feeder. Unpack the new manual feeder. Insert the new manual feeder. Insert the tray.
Page 118 Maintain the printer Replacing the ADF tray Open the ADF cover.
Page 119 Maintain the printer Remove the used ADF tray. Unpack the new ADF tray.
Page 120 Maintain the printer Insert the new ADF tray until it clicks into place. Close the ADF cover. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 121 Maintain the printer Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. Close the front door.
Page 122 Maintain the printer Remove the tray. Position the printer on its side.
Page 123 Maintain the printer Remove the used pick tires. Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
Page 124 Maintain the printer Insert the new pick tires. Place the printer to its original position, and then insert the tray. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray. Close the front door.
Page 125 Maintain the printer Replacing the ADF separator pad Open the ADF cover. Remove the used ADF separator pad. Unpack the new ADF separator pad.
Page 126 Maintain the printer Insert the new separator pad until it clicks into place. Close the ADF cover.
Page 127: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the control panel, navigate to: Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters Select the supply counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 128: Cleaning The Scanner
Maintain the printer Cleaning the scanner Open the scanner cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad...
Page 129: Saving Energy And Paper
Maintain the printer • Scanner glass • Scanner glass pad Close the scanner cover. Saving energy and paper Conﬁguring the power save mode settings Eco‑Mode From the home screen, touch Settings > Device > Power Management > Eco‑Mode. Select a setting. Sleep mode From the home screen, touch Settings >...
Page 130: Adjusting The Brightness Of The Printer Display
Maintain the printer Hibernate mode From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout. Select the amount of time that the printer stays idle before it enters Hibernate mode. Notes: • For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate. •...
Page 131: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 132: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 133: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 134: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 135: Clearing Jams
15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
Page 136 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 137 Troubleshoot a problem Jam locations Automatic document feeder (ADF) Standard bin Manual feeder Tray Rear door...
Page 138 Troubleshoot a problem Paper jam in the tray Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 139 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door.
Page 140 Troubleshoot a problem Paper jam in the manual feeder Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in the rear door Open the rear door.
Page 141 Troubleshoot a problem Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed. • Fuser area...
Page 142 Troubleshoot a problem • Below the fuser area • Duplex unit Close the door.
Page 143 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover.
Page 144: Paper Feed Problems
Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps.
Page 145: Paper Frequently Jams
Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 146: Printing Problems
Troubleshoot a problem Printing problems Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
Page 147 Troubleshoot a problem Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 148 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 149: Print Quality Problems
Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 150 Troubleshoot a problem “Paper curl” on page 161 “Print crooked or skewed” “Solid color or black images” “Text or images cut off” on on page 162 on page 163 page 164 “Uneven print density” on “Horizontal dark lines” on page 166 page 167 “Toner easily rubs off”...
Page 151 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Contact customer The problem is Open the front door, and then ﬁrmly push it down.
Page 152 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel.
Page 153: Ghost Images
Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 154 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 155: Incorrect Margins
Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 156: Light Print
Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Note: Make sure that the setting matches the paper loaded. Print the document. Are the margins correct? Light print Note: Before solving the problem, print the Print Quality Test Pages.
Page 157 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver. Print the document. Is the print light? Step 4 Go to step 5.
Page 158 Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 159 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridge of the missing color. Insert the print cartridge tray, and then close the door. Print the document.
Page 160 Troubleshoot a problem Action Step 1 Go to step 2. Contact customer support. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the control panel, navigate to: Settings >...
Page 161: Paper Curl
Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 162 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 163 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3.
Page 164 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 165 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 166: Uneven Print Density
Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 167 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 168 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 169 Troubleshoot a problem Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 170 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 171: Vertical White Lines
Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 172 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 173: Color Quality Problems
Troubleshoot a problem Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance...
Page 174: Faq About Color Printing
Troubleshoot a problem Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics shown on a computer monitor. Black toner usage is optimized for printing photographs.
Page 175 Troubleshoot a problem What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 176: Faxing Problems
Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Perform Color Balance. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. Adjust the settings. Print the document. Does the print appear tinted? Faxing problems Caller ID is not shown Action...
Page 177: Cannot Send Or Receive Faxes
Troubleshoot a problem Cannot send or receive faxes Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 178 Troubleshoot a problem Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 179: Can Receive But Not Send Faxes
Troubleshoot a problem Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer...
Page 180: Scanning Problems
Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 181 Troubleshoot a problem Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 182: Poor Copy Quality
Troubleshoot a problem Poor copy quality Action Step 1 The problem is Go to step 2. solved. Using a damp, soft, lint-free cloth, wipe the scanner glass and the ADF glass. Make sure that the document or photo is loaded facedown on the upper-left corner of the scanner glass.
Page 183: Scanning Takes Too Long Or Freezes The Computer
Troubleshoot a problem Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer The problem is support. solved. Does scanning take too long or freeze the computer? Cannot send the scanned card Try one or more of the following: Make sure that the e‑mail address is correct Make sure that the printer is connected to the network...
Page 184: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 185: Recycling Lexmark Products
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 186: Product Information
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 187: Noise Emission Levels
Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print, Google Chrome, and Android are trademarks of Google LLC.
Page 188 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 189: Energy Star
ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 190 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 191 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 192: Notice To Users Of The Canadian Telephone Network
Notices This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International, Inc. See the previous paragraph for contact information. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
Page 193: Using This Product In Switzerland
LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark :...
Page 194: Regulatory Notices For Wireless Products
Teilenummer 80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models.
Page 195 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 196: Industry Canada Compliance Statement
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 197 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 198 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 199 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 200: Index
Index Index changing the fax resolution 48 copy troubleshooting checking the status of parts and partial copies of documents or adapter plug 24 supplies 109 photos 181 ADF registration poor copy quality 182 cleaning the printer 127 adjusting 183 Cleaning the Scanner 108 copying ADF separator pad cleaning the scanner 128...
Page 201 (ADF) 45 using 36 using the printer 46 light print 156 using the scanner glass 45 LINE port 20 genuine Lexmark parts and loading tray 28 supplies 110 locating jam areas 136 genuine parts and supplies 110 factory default settings...
Page 202 187 HTTP/FTP Settings 100 conﬁguring 129 Non‑Lexmark supply 134 Image 68 preprinted forms non‑volatile memory 35 Information Sent to Lexmark 59 selecting 15 erasing 35 IPSec 98 print appears tinted 175 notices 187, 188, 189, 190, 191, Layout 64...
Page 203 11 computer 183 cartridges 185 printer display scanning takes too long 183 Lexmark packaging 185 adjusting the brightness 130 vertical dark streaks on output Lexmark products 185 printer information when scanning from the reducing copies 43 ﬁnding 9...
Page 204 ﬁrmware collated printing does not ﬂash ﬁle 31 work 144 USB printer port 20 conﬁdential and other held using genuine Lexmark parts and documents do not print 147 supplies 110 envelope seals when using the ADF printing 144 copying 42...

This manual is also suitable for:

Mc3224 Mc3326

Lexmark CX331 User Manual

Safety Information

Learn about the Printer

Set Up, Install, and Conﬁgure

Secure the Printer

Scan

Use Printer Menus

Maintain the Printer

Troubleshoot a Problem

Recycle and Dispose

Notices

Index

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Summary of Contents for Lexmark CX331

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Table of Contents