Lexmark CX930 User Manual page 354

Troubleshoot a problem
Action
a
Remove the photoconductor unit of the missing color.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
b
Insert the photoconductor unit.
c
Remove the toner cartridge of the missing color.
d
Insert the toner cartridge of the missing color.
e
Print the document.
Are some colors missing on print?
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 2
a
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b
Check if the paper size and paper type settings match the
paper loaded.
Note: Make sure that the paper does not have texture or
rough finishes.
Do the settings match?
Yes No
Contact customer The problem is
support. solved.
Yes No
Go to step 2. Contact
support.
Go to step 4. Go to step 3.
354
customer