Page 1 CX331, CX431, MC3224, MC3326, MC3426, XC2326 MFPs User's Guide March 2021 www.lexmark.com Machine type: 3500 Models: 285, 485, 685, 876, 8c6, 8c9...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Finding the printer serial number........................10 Printer conﬁgurations............................11 Using the control panel.............................13 Customizing the home screen........................13 Changing the language of the keyboard on the display................. 13 Understanding the status of the indicator light..................
Page 3 Contents Printing from a ﬂash drive..........................55 Supported ﬂash drives and ﬁle types......................56 Conﬁguring conﬁdential jobs......................... 57 Printing conﬁdential and other held jobs....................58 Printing from a Cloud Connector proﬁle..................... 59 Printing a font sample list..........................59 Placing separator sheets between copies....................59 Canceling a print job............................
Page 4 Contents Forwarding a fax..............................68 Scan......................70 Using the automatic document feeder and scanner glass..............70 Scanning to a computer...........................70 Scanning to an FTP server using a shortcut....................71 Scanning to a network folder using a shortcut..................72 Scanning to a ﬂash drive..........................72 Scanning to a Cloud Connector proﬁle.......................
Page 5 Network connection problems........................195 Issues with supplies............................197 Clearing jams..............................198 Paper feed problems............................210 E-mailing problems............................212 Faxing problems...............................213 Scanning problems............................218 Color quality problems..........................225 Contacting customer support........................227 Recycle and dispose................229 Recycling Lexmark products........................229 Recycling Lexmark packaging........................229 Notices....................... 230 Index......................247...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 10: Finding The Printer Serial Number
• In the U.S.—See the Statement of Limited Regulatory information Warranty included with the printer, or go to • Warranty information http://support.lexmark.com. • Environmental information • In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com.
Page 11: Printer Configurations
Learn about the printer Printer conﬁgurations Lexmark MC3224dwe MFP Scanner Standard bin Manual feeder 250‑sheet tray Control panel...
Page 12 Learn about the printer Lexmark CX331, Lexmark CX431, Lexmark MC3224adwe, Lexmark MC3326, Lexmark MC3426, Lexmark XC2326 MFPs Automatic document feeder (ADF) ADF tray ADF bin Standard bin Manual feeder Standard 250‑sheet tray Optional 250‑sheet trays Note: Supported only in some printer models.
Page 13: Using The Control Panel
Learn about the printer Using the control panel Control panel part Function Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. Home button Go to the home screen. Back button Return to the previous screen.
Page 14: Understanding The Status Of The Indicator Light
Learn about the printer Understanding the status of the indicator light Indicator light Printer status The printer is off. Blue The printer is on or ready. Blinking blue The printer is processing data. Blinking red The printer requires user intervention. Amber The printer is in Sleep mode.
Page 15 Learn about the printer Moisture content The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Page 16 Learn about the printer • When in doubt, contact your paper supplier. • When printing on letterhead, load the paper in the proper orientation for your printer. For more information, see the Paper and Specialty Media Guide. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 17 Learn about the printer Paper size Standard or Manual feeder Two‑sided Scanner glass optional printing 250‑sheet tray Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive 184.2 x 266.7 mm...
Page 18 Learn about the printer Paper size Standard or Manual feeder Two‑sided Scanner glass optional printing 250‑sheet tray 2, 3 Universal 105 x 148 mm (4.13 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope...
Page 19 Learn about the printer • The ADF supports only plain paper. Paper type Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Plain paper Card stock Labels Envelopes Supported paper weights Note: The ADF supports 60–90 g/m (16–24 lb bond) paper. Paper type and weight Standard or optional Manual feeder...
Page 20: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 21: Attaching Cables
Set up, install, and conﬁgure Left side 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 22: Installing Optional Trays
Set up, install, and conﬁgure Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 23: Setting Up And Using The Home Screen Applications
Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 24: Setting Up The Printer To Fax
CX331adwe CX431adw CX431dw MC3224adwe MC3224dwe MC3224i Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer.
Page 25 MC3426adw MC3426i XC2326 Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer. Setting up the fax function using analog fax Notes: •...
Page 26 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 27 Set up, install, and conﬁgure In the Fax Number ﬁeld, enter the fax number that etherFAX provided. From the Fax Transport menu, select etherFAX. Apply the changes. Setting up the fax function using fax server Notes: • This feature lets you send fax messages to a fax service provider that supports e‑mail receiving. •...
Page 28 Set up, install, and conﬁgure CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
Page 29 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 30 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 31 Set up, install, and conﬁgure Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 32: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Setting the fax date and time Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings.
Page 33 Set up, install, and conﬁgure • If your provider is not listed, then contact your provider and ask for the Primary SMTP Gateway, Primary SMTP Gateway Port, Use SSL/TLS, and SMTP Server Authentication settings. Touch OK. Using the Settings menu in the printer From the home screen, touch Settings >...
Page 34 Set up, install, and conﬁgure Notes: • If you encounter errors using the settings provided, then contact your e‑mail service provider. • For e‑mail service providers that are not on the list, contact your provider. AOL Mail Setting Value Primary SMTP Gateway smtp.aol.com Primary SMTP Gateway Port 587 Use SSL/TLS...
Page 35 Set up, install, and conﬁgure Setting Value Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Notes: •...
Page 36 Set up, install, and conﬁgure Setting Value SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings >...
Page 37 Set up, install, and conﬁgure Setting Value Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.yeah.net) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings >...
Page 38 Set up, install, and conﬁgure Setting Value Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For accounts with two‑step veriﬁcation enabled, use an app password. To create an app password, go to the Outlook Live Account Management page, and then log in to your account.
Page 39 Set up, install, and conﬁgure Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To create an authorization code, from the e‑mail home page, click Settings > More settings > User‑end POP/IMAP/SMTP, and then enable Authorization code status.
Page 40: Loading Paper And Specialty Media
Set up, install, and conﬁgure Zoho Mail Setting Value Primary SMTP Gateway smtp.zoho.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 41 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • Load letterhead faceup with the header toward the back of the tray for one‑sided printing. •...
Page 42 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Page 43 Set up, install, and conﬁgure Loading the manual feeder Adjust the guide to match the size of the paper that you are loading. Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer ﬁrst for one‑sided printing.
Page 44: Installing And Updating Software, Drivers, And Firmware
AirPrint-certiﬁed printer. If you want custom printing features, then download the print driver. Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen.
Page 45 Set up, install, and conﬁgure Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab. Select Fax, and then click Apply.
Page 46 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 47: Available Options
From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. Navigate to the list of hardware options, and then add any installed options. Apply the changes. Available options MarkNet N8372 802.11a/b/g/n/ac Wireless Print Server Interface Card Note: Supported only in the Lexmark MC3426adwe printer model.
Page 48: Networking
Set up, install, and conﬁgure Networking Installing the wireless print server Turn off the printer. Install the adapter.
Page 49 Set up, install, and conﬁgure Attach the NFC card. Turn on the printer. Connecting the printer to a Wi‑Fi network Before you begin, make sure that: • Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Page 50 Set up, install, and conﬁgure Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google Play or App Store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 51 Set up, install, and conﬁgure Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the home screen, touch Settings > Network/Ports > Wi-Fi Direct. Conﬁgure the settings.
Page 52: Printing The Menu Settings Page
Set up, install, and conﬁgure Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page For Windows users Open Printers & scanners, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 53: Secure The Printer
Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the home screen, touch Settings >...
Page 54: Print
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 55: Printing From A Flash Drive
Print Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your ﬁle manager or launch a compatible application.
Page 56: Supported Flash Drives And File Types
Print Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. • If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the display.
Page 57: Configuring Confidential Jobs
Print File types Documents Images • • PDF (version 1.7 or earlier)* .JPEG or .jpg • • Microsoft ﬁle formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)* .TIFF or .tif* • .gif* • .bmp* • .png* • .pcx* • .dcx* * Supported only in some printer models. Conﬁguring conﬁdential jobs Using the control panel From the home screen, touch:...
Page 58: Printing Confidential And Other Held Jobs
Print Reserve Job Expiration Set the expiration time that the printer stores print jobs. Note: Reserve held jobs are automatically deleted after printing. Require All Jobs to be Set the printer to hold all print jobs. Held Keep duplicate Set the printer to print all documents with the same ﬁle name. documents Printing conﬁdential and other held jobs For Windows users...
Page 59: Printing From A Cloud Connector Profile
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > select the print job > enter the PIN > Print. Printing from a Cloud Connector proﬁle From the home screen, touch Cloud Connector. Select a cloud service provider, and then select a proﬁle.
Page 60: Adjusting Toner Darkness
Print Adjusting toner darkness From the home screen, touch Settings > Print > Quality > Toner Darkness. Select a setting.
Page 61: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass Note: The ADF is available only in some printer models. • Use the ADF for multiple‑page or two-sided documents. • Use the scanner glass for single‑page documents, •...
Page 62: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the manual feeder, then navigate to: Copy To >...
Page 63: Copying Cards
Copy Copying cards Load a card on the scanner glass. From the control panel, navigate to: Copy > ID Copy If necessary, adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy. Conﬁgure the settings, and then touch Create a shortcut.
Page 64: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass Note: The ADF is available only in some printer models. • Use the ADF for multiple‑page or two-sided documents. • Use the scanner glass for single‑page documents, •...
Page 65: Creating An E-Mail Shortcut
E-mail Creating an e-mail shortcut From the home screen, touch E‑mail. Conﬁgure the settings, and then touch Create a shortcut.
Page 66: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass Note: The ADF is available only in some printer models. • Use the ADF for multiple‑page or two-sided documents. • Use the scanner glass for single‑page documents, •...
Page 67: Scheduling A Fax
Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number.
Page 68: Adjusting The Fax Darkness
Adjusting the fax darkness Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Darkness, and then adjust the setting.
Page 69 Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts >...
Page 70: Scan
The computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 71: Scanning To An Ftp Server Using A Shortcut
Scan Click Finish. Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan to Computer, and then select a scan proﬁle. Note: Make sure that Scan to Computer is enabled. From the home screen, touch Settings > Device > Visible Home Screen Icons >...
Page 72: Scanning To A Network Folder Using A Shortcut
Scan From the Shortcut Type menu, select FTP, and then conﬁgure the settings. Apply the changes. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Shortcuts > FTP Select the shortcut. Scanning to a network folder using a shortcut Create a network folder shortcut.
Page 73: Scanning To A Cloud Connector Profile
Scan Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. • If the USB Drive screen does not appear, then touch USB Drive on the control panel. Scan the document.
Page 74: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 75: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 76 Use printer menus Menu item Description One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account 5–300 (60*) automatically.
Page 77 Use printer menus Menu item Description Copy Adjust the darkness of the scanned image. Darkness 1‑9 (5*) Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel.
Page 78 Use printer menus Menu item Description Supplies Conﬁgure notiﬁcation settings when the printer requires user intervention. Custom Supply Notiﬁcations Note: This menu item appears only in the Embedded Web Server. E‑mail Alerts Setup Type the IP address or host name of the primary SMTP server for sending e-mail.
Page 79 Use printer menus Menu item Description E‑mail Alerts Setup Set the authentication type for the SMTP server. E‑mail Setup SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 E‑mail Alerts Setup Set whether credentials are required for device‑initiated e‑mails.
Page 80 Use printer menus Menu item Description Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window (720*) Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs.
Page 81 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 82 Use printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 83 Use printer menus Menu item Description Tray Conﬁguration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters...
Page 84 Use printer menus Menu item Description Print Conﬁguration Print color content in grayscale. Black Only Mode Off* Print Conﬁguration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data.
Page 85 Use printer menus Menu item Description Toner patch sensor setup Set the default calibration frequency. Calibration frequency preference Disabled Fewest color adjustments Fewer color adjustments Normal* Better color accuracy Best color accuracy Toner patch sensor setup Run the full color calibration. Full calibration Toner patch sensor setup Print a diagnostic page that contains toner patch sensor...
Page 86 Export Conﬁguration File to USB* Export conﬁguration ﬁles to a ﬂash drive. Export Compressed Logs to USB* Export compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. * This menu item appears only in some printer models.
Page 87: Print
Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
Page 88 Use printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
Page 89 Use printer menus Menu item Description Print All Order Specify the order in which held and conﬁdential jobs are printed when Print All is selected. Alphabetical* Newest First Oldest First Note: An asterisk (*) next to a value indicates the factory default setting. Quality Menu item Description...
Page 90 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner that is used for each color. Cyan ‑5 to 5 (0*) Magenta ‑5 to 5 (0*) Yellow ‑5 to 5 (0*) Black ‑5 to 5 (0*) Reset Defaults Color Correction Modify the color settings used to print documents.
Page 91 Use printer menus Menu item Description Wait Timeout Time Set the time in seconds for the printer to wait for more data before canceling a print job. 15–65535 (40*) Note: This menu item appears only when Wait Timeout is enabled. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 92 Use printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.
Page 93: Paper
Use printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Note: An asterisk (*) next to a value indicates the factory default setting. Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs.
Page 94 Use printer menus Menu item Description Portrait Width Set the portrait width of the universal paper. 3.00–14.17 inches (8.50*) 76–360 mm (216*) Portrait Height Set the portrait height of the universal paper. 3.00–14.17 inches (14*) 76–360 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction.
Page 95: Copy
Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Note: Custom Type is supported only in some printer models. Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton...
Page 96 Use printer menus Menu item Description Print Page Borders Place a border around each image when printing multiple pages on a single page. Off* Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S.
Page 97: Fax
Use printer menus Menu item Description Contrast Specify the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 98 Use printer menus Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine. Fax Number Identify your fax number. Fax ID Notify fax recipients of your fax name or fax number. Fax Name Fax Number* Memory Use Set the amount of internal printer memory allocated for faxing.
Page 99 Use printer menus Menu item Description HTTPS service URL Specify the etherFAX service URL. HTTPS Proxy Specify a proxy server URL. HTTPS Proxy User Specify the user name and password for the proxy server. HTTPS Proxy Password Fax Send Encryption Enable encryption for outgoing fax messages.
Page 100 Use printer menus Menu item Description Behind a PABX Set the printer to dial a fax number without waiting to recognize the dial tone. Note: Private Automated Branch Exchange (PABX) is a telephone network that Off* allows a single access number to offer multiple lines to outside callers. Dial Mode Specify the dial mode for incoming or outgoing faxes.
Page 101 Use printer menus Menu item Description Enable ECM Activate Error Correction Mode (ECM) for fax jobs. Note: ECM detects and corrects errors in the fax transmission process caused by telephone line noise and poor signal strength. Enable Fax Scans Fax documents that are scanned at the printer. Driver to Fax Allow the print driver to send fax.
Page 102 Use printer menus Menu item Description Paper Source Set the paper source for printing incoming fax. Tray [X] Auto* Sides Print on both sides of the paper. Off* Separator Sheets Specify whether to insert blank separator sheets when printing. None* Before Job After Job Separator Sheet Source...
Page 103 Use printer menus Menu item Description Answer On Set a distinctive ring pattern for incoming fax. All Rings* Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Auto Answer Set the printer to receive fax automatically.
Page 104 Use printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 105 Use printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 106 Use printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 107 Use printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film...
Page 108: E-Mail
Use printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP...
Page 109 Use printer menus E‑mail Defaults Menu item Description Subject Specify the e‑mail subject and message. Message File Name Specify the ﬁlename for the scanned image. Format Specify the ﬁle format for the scanned image. PDF (.pdf)* TIFF (.tif) JPEG (.jpg) PDF Settings Set the PDF format of the scanned image.
Page 110 Use printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Note: This menu item appears only in some printer models. Landscape Original Size Set the paper size of the original document. [List of paper sizes] Note: Mixed Sizes is the factory default setting.
Page 111 Use printer menus Menu item Description Contrast Specify the contrast of the output. Best for content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 112: Ftp
Use printer menus Menu item Description Allow Save as Shortcut Save e-mail addresses as shortcuts. Note: When set to Off, the Save As Shortcut button does not appear on the e-mail Destination screen. Reset E-mail Information After Restore the default e-mail information after sending an e-mail. Sending Note: An asterisk (*) next to a value indicates the factory default setting.
Page 113 Use printer menus Menu item Description Color Specify the color when scanning an image. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image.
Page 114 Use printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) FTP Bit Depth 1 bit* 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi...
Page 115: Usb Drive
Use printer menus Menu item Description Log Paper Source Specify the paper source for printing FTP logs. Tray [x] (1*) Note: An asterisk (*) next to a value indicates the factory default setting. USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image.
Page 116 Use printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Note: This menu item appears only in some printer models.
Page 117 Use printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) Scan Bit Depth 1 bit* 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi...
Page 118 Use printer menus Flash Drive Print Menu item Description Number of Copies Set the number of copies. 1–9999 (1*) Paper Source Set the paper source for the print job. Tray [x] (1*) Manual Paper Manual Envelope Color Print the output in color. Collate Print multiple copies in sequence.
Page 119: Network/Ports
Use printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Blank Pages Specify whether to print blank pages in a print job.
Page 120 Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Menu item Description Setup Using Mobile App Conﬁgure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
Page 121 Use printer menus Menu item Description Wireless Security Mode Set the type of security for connecting the printer to wireless devices. Disabled* WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) used by the printer.
Page 122 Use printer menus Menu item Description IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6 Specify the DNS server address. DNS Address IPv6 Assign the IPv6 address. Manually Assigned IPV6 Address Note: This menu item appears only in some printer models.
Page 123 Use printer menus Wi‑Fi Direct Menu item Description Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Wi‑Fi Direct Name Specify the name of the Wi‑Fi Direct network. Wi‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi connection. Show Password on Setup Page Show the Wi‑Fi Direct Password on the Network Setup Page.
Page 124 Use printer menus Menu item Description IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6 Specify the DNS server address. DNS Address IPv6 Assign the IPv6 address.
Page 125 Use printer menus Menu item Description Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network. Auto* Note: An asterisk (*) next to a value indicates the factory default setting. TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname...
Page 126 Use printer menus Menu item Description Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify an IP address for the TCP connections. Notes: • This menu item appears only in the Embedded Web Server. •...
Page 127 Use printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials...
Page 128 Use printer menus Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption.
Page 129 Use printer menus Menu item Description Pre‑Shared Key Authenticated Conﬁgure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certiﬁcate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting. 802.1x Note: This menu appears only in network printers or printers that are attached to print servers.
Page 130 Use printer menus HTTP/FTP Settings Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Conﬁgure the Hypertext Transfer Protocol Secure (HTTPS) settings. Force HTTPS Connections Force the printer to use the HTTPS connections. Off* Enable FTP/TFTP Send ﬁles using FTP.
Page 131 Use printer menus Menu item Description PS SmartSwitch Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 132: Security
Use printer menus Security Login Methods Public Menu item Description Manage Permissions Control access to the printer functions. Function Access Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Flash Drive Scan Copy Function Copy Color Printing E‑mail Function Fax Function FTP Function...
Page 133 Use printer menus Menu item Description Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates Embedded Web Server Access Import / Export All Settings Out of Service Erase Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions.
Page 134 Use printer menus Menu item Menu item Device Certiﬁcates Generate, delete, or view device certiﬁcates. Manage CA Certiﬁcates Load, delete, or view Certiﬁcate Authority (CA) certiﬁcates. Schedule USB Devices Menu item Description Schedules Schedule access to the front USB port. Add New Schedule Login Restrictions Menu item...
Page 135 Use printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Page 136: Cloud Connector
Use printer menus Menu item Description Default Print Permission Login Shows the default permission used for the user to print. Note: This setting shows only when one or more Login Methods are created. Security Reset Jumper Specify user access to the printer. Enable “Guest”...
Page 137 Use printer menus Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts PostScript Fonts Print Demo Print a demo page that is used as a diagnostic tool for print problems. Demo Page Shortcuts Menu item...
Page 138: Troubleshooting
Use printer menus Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects. Cleaning the Scanner Print instructions on how to clean the scanner.
Page 139: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 140: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 141 20N4XK0 20N5XK0 Supported only in the Lexmark CX331 printer model. Supported only in the Lexmark CX431 printer model. For more information on countries located in each region, go to www.lexmark.com/regions. Lexmark CX331 Regular high yield print cartridges Item Part number...
Page 142 C342XY0 C343XY0 C344XY0 C345XY0 Black C341XK0 C342XK0 C343XK0 C344XK0 C345XK0 Supported only in the Lexmark MC3326 printer model. Supported only in the Lexmark MC3426 printer model. Lexmark MC3224 Regular print cartridges Item Part number Cyan C320020 Magenta C320030 Yellow C320040...
Page 143: Replacing Parts And Supplies
Maintain the printer Item Part number Yellow C340X40 Black C340X10 Lexmark XC2326 Regular print cartridges Item United States and Canada Europe, Middle East, Africa, and Mexico Cyan 24B7495 24B7499 Magenta 24B7496 24B7500 Yellow 24B7497 24B7501 Black 24B7498 24B7502 Ordering a waste toner bottle...
Page 144 Maintain the printer Pull out the print cartridge tray. Remove the used print cartridge. Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge.
Page 145 Maintain the printer Insert the new print cartridge. Insert the print cartridge tray, and then close the door.
Page 146 Maintain the printer Replacing the waste toner bottle Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle. Replacing the tray Remove the used tray.
Page 147 Maintain the printer Unpack the new tray. Insert the new tray. Replacing the manual feeder Remove the tray. Remove the used manual feeder. Unpack the new manual feeder.
Page 148 Maintain the printer Insert the new manual feeder. Insert the tray. Replacing the ADF tray Open the ADF cover.
Page 149 Maintain the printer Remove the used ADF tray. Unpack the new ADF tray.
Page 150 Maintain the printer Insert the new ADF tray until it clicks into place. Close the ADF cover. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 151 Maintain the printer Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. Close the front door.
Page 152 Maintain the printer Remove the tray. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Position the printer on its side.
Page 153 Maintain the printer Remove the used pick tires. Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
Page 154 Maintain the printer Insert the new pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray.
Page 155 Maintain the printer Replacing the ADF separator pad Open the ADF cover. Remove the used ADF separator pad. Unpack the new ADF separator pad.
Page 156 Maintain the printer Insert the new separator pad until it clicks into place. Close the ADF cover.
Page 157: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 158 Maintain the printer Notes: • Do not use household cleaners or detergents, as they may damage the touch screen. • Make sure that the touch screen is dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 159 Maintain the printer • Scanner glass pad • ADF glass • Scanner glass Close the scanner cover. Cleaning the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 160 Maintain the printer Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. To avoid stray toner contamination, place a sheet of paper on top of the print cartridge tray, and then insert the print cartridge tray. Close the front door.
Page 161 Maintain the printer Remove the tray. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Position the printer on its side.
Page 162 Maintain the printer Remove the pick tires. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Page 163 Maintain the printer Insert the pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray.
Page 164: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 165: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 166: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page “Ghost images”...
Page 167: Printing Problems
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 181 page 182 page 183 page 184 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 185 page 187 page 188 Printing problems...
Page 168 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 169 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel.
Page 170 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 171 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 172 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 173 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Note: Make sure that the setting matches the paper loaded. Print the document. Are the margins correct? Light print Note: Before solving the problem, print the Print Quality Test Pages.
Page 174 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver. Print the document. Is the print light? Step 4 Go to step 5.
Page 175 Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 176 Troubleshoot a problem Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 177 Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 178 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 179 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3.
Page 180 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 181 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 182 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 183 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 184 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do dark lines appear on prints? Step 3 Go to step 4.
Page 185 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 186 Troubleshoot a problem Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. • If horizontal white lines keep appearing on your prints, then see the “Repeating defects”...
Page 187 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 188 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 189 Troubleshoot a problem Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance distance, and then distance, and then between the repeating defects on the affected color page. contact customer contact customer Check if the repeating defects match any of the following support.
Page 190 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
Page 191 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 192 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
Page 193: The Printer Is Not Responding
Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 194: Unable To Read Flash Drive
Troubleshoot a problem Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in Sleep or Hibernate mode. printer. Is the printer in Sleep or Hibernate mode? Step 5 Go to step 6. Insert the cables to the correct ports.
Page 195: Enabling The Usb Port
Troubleshoot a problem Enabling the USB port From the home screen, touch Settings > Network/Ports > USB > Enable USB Port. Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on.
Page 196 Troubleshoot a problem Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action...
Page 197: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 198: Clearing Jams
15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
Page 199 Troubleshoot a problem • Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
Page 200 Troubleshoot a problem Jam locations Automatic document feeder (ADF) Standard bin Manual feeder Trays Door B Door E Paper jam in the standard tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 201 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door.
Page 202 Troubleshoot a problem Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in the optional tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 203 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 204 Troubleshoot a problem Close the door. Remove the optional tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Raise the scanner, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 205 Troubleshoot a problem Lower the scanner.
Page 206 Troubleshoot a problem Paper jam in the manual feeder Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in door B Open door B.
Page 207 Troubleshoot a problem Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed. • Fuser area...
Page 208 Troubleshoot a problem • Below the fuser area • Duplex unit Close the door.
Page 209 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover.
Page 210: Paper Feed Problems
Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps.
Page 211 Troubleshoot a problem Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 212: E-Mailing Problems
Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact customer...
Page 213: Faxing Problems
Troubleshoot a problem Cannot send e‑mails Action Step 1 The problem is Go to step 2. solved. Make sure that the e‑mail SMTP settings are conﬁgured correctly. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Can you send an e‑mail? Step 2 The problem is Go to step 3.
Page 214 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using analog fax Action...
Page 215 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 216 Step 3 The problem is Go to solved. https://www.etherfa Split large documents into smaller ﬁle sizes. x.net/lexmark. Can you send or receive faxes using etherFAX? Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2.
Page 217 Troubleshoot a problem Can send but not receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Make sure that the paper source is not empty. Can you receive faxes? Step 2 The problem is Go to step 3.
Page 218: Scanning Problems
Troubleshoot a problem Missing information on the fax cover page Action The problem is Contact customer Turn off the printer, wait for about 10 seconds, and then turn on solved. support. the printer. Send or retrieve the fax. Is there missing information on the fax cover page? Cannot send the fax cover page from the computer Action Step 1...
Page 219 Troubleshoot a problem Action Step 3 Go to step 5. Go to step 4. Check the printer connectivity. Print the Network Setup Page. From the control panel, navigate Settings > Reports > Network > Network Setup Page. Check the network status. Is the printer connected to the network? Step 4 The problem is...
Page 220 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 221 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Scan job was not successful Action Step 1 The problem is...
Page 222 Troubleshoot a problem Poor copy quality Action Step 1 The problem is Go to step 2. solved. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass.
Page 223 Troubleshoot a problem Jagged image or text when scanning from the ADF Action Contact customer The problem is Load 50 sheets of clean, plain paper into the ADF. support. solved. Note: The plain paper helps clean or remove dust and other coating from the ADF feed rollers.
Page 224 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 225: Color Quality Problems
Troubleshoot a problem Adjusting ADF registration From the control panel, navigate to: Settings > Device > Maintenance > Conﬁg Menu > Scanner Conﬁguration > Scanner Manual Registration Touch Print Quick Test. Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration.
Page 226 Troubleshoot a problem Object type Color conversion tables CMYK Image • US CMYK—Applies color correction to approximate the Speciﬁcations for Web Offset Publishing (SWOP) color output. CMYK Text • Euro CMYK—Applies color correction to approximate Euroscale CMYK Graphics color output. •...
Page 227: Contacting Customer Support
Troubleshoot a problem How can I match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available from the Color Samples page of the Embedded Web Server. Selecting any sample set generates multiple‑page prints consisting of hundreds of colored boxes.
Page 228 Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 229: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 230: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 231 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 232 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 233 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 234 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Page 235 The product is waiting for a print job. 17 (CX331, MC3224, MC3326); 17.5 (CX431, MC3426, XC2326) Sleep Mode The product is in a high‑level energy‑saving mode. 1.1 (CX331, MC3224, MC3326); 1.3 (CX431, MC3426, XC2326) Hibernate The product is in a low‑level energy‑saving mode. N/A The product is plugged into an electrical outlet, but the power switch is turned off.
Page 236 Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M14-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
Page 237 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 238 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
Page 239 LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
Page 240 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 241 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Highﬁeld House, Foundation Park - 8 Roxborough Way, Maidenhead Berkshire - SL6 3UD, United Kingdom.
Page 242 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 243 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 244 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 245 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 246 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 247: Index
Index Index Cloud Connector proﬁle bookmarks creating 23 creating 23 adapter plug 29 creating folders for 24 printing from 59 adding a shortcut scanning to 73 copy 63 collated printing does not adding hardware options work 210 canceling a print job print driver 47 collating copies 62 from the computer 59...
Page 248 54 creating 67 from a mobile device 54 fax driver dots on print 176 installing 45 genuine Lexmark parts and fax log supplies 140 viewing 68 genuine parts and supplies 140 fax resolution ghost images on prints 170...
Page 249 Menu Settings Page 136 loading 43 home screen icons Miscellaneous 135 selecting 15 displaying 13 Network 137 Lexmark Mobile Print horizontal dark lines 183 Network Overview 119 using 54 horizontal white lines 185 Notiﬁcations 77 Lexmark ScanBack Utility humidity around the printer 234...
Page 250 192 printing 52 cleaning 159 envelope seals when noise emission levels 231 replacing 150 printing 210 Non‑Lexmark supply 197 placing separator sheets 59 incorrect margins 172 non‑volatile memory 53 jammed pages are not poor fax print quality 217 erasing 53...
Page 251 221 fax server 27 scanner does not respond 224 shipping the printer 165 recycling scanning freezes the shortcut, creating Lexmark packaging 229 computer 223 e‑mail 65 Lexmark products 229 scanning takes too long 223 fax destination 67 reducing copies 62...
Page 252 195 Wi‑Fi 196 troubleshooting, print quality USB printer port 21 cannot open Embedded Web blank pages 167 using genuine Lexmark parts and Server 195 crooked print 178 supplies 140 FAQ about color printing 226 dark print 168 using the ADF...
Page 253 Index Wi‑Fi Protected Setup wireless network 50...

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