Acd Unavailability - Siemens HiPath 3000 User Manual

Nur für den internen Gebrauch
8.8.4

ACD Unavailability

During working hours, you can log on and log off from the system, e.g., to take a break (tem-
porary logon/logoff).
Activating Unavailability
Step Action/Effect
1 To enable ACD unavailability, click
> the ACD not available check box in the Functions tab of the Functions/
Telephone Directory/Call detail records window
or
> the entry ACD not available in the context menu of the Connection parties
window.
2 The check mark before the function option is set, and the ACD status in the Connec-
tion Parties window changes to dark blue (not available).
Disabling Unavailability
Step Action/Effect
1 To disable ACD unavailability, click
> the ACD not available check box in the Functions tab of the Functions/
Telephone Directory/Call detail records window
or
> the entry ACD not available in the context menu of the Connection parties
window.
2 The check mark before the function option is removed, and the ACD status in the
Connection Parties window changes to bright green (logged on).
If an agent does not answer a waiting call, the system switches automatically to Un-
>
available .
A31003-G2540-A100-3-76A9, 04/2003
optiClient 130 V4.0, User Manual
Using the optiClient office
ACD Functions
6office.fm
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