Acd Post-Processing - Siemens HiPath 3000 User Manual

6office.fm
Using the optiClient office
ACD Functions
8.8.3

ACD Post-Processing

If you need more time in addition to the time actually spent conducting a call, you can request/
activate a wrap-up time for the last call. The wrap-up time can be enabled only if you are logged
on.
You must deactivate the wrap-up time yourself and report back to the system.
If autoworking is activated in the system, the wrap-up time is automatically set after
>
each call and then deleted.
Enabling post-processing
Step Action/Effect
1 To enable ACD post-processing, click
> the ACD post-processing check box in the Functions tab of the Functions/
Telephone Directory/Call detail records window
or
> the entry ACD post-processing in the context menu of the Connection parties
window.
2 The check mark before the function option is set, and the ACD status in the Connec-
tion Parties window changes to dark green (wrap-up).
Disabling Post-processing
Step Action/Effect
1 To disable ACD post-processing, click
> the ACD post-processing check box in the Functions tab of the Functions/
Telephone Directory/Call detail records window
or
> the entry ACD post-processing in the context menu of the Connection parties
window.
2 The check mark before the function option is removed, and the ACD status in the
Connection Parties window changes to bright green (logged on).
8-30
Nur für den internen Gebrauch
A31003-G2540-A100-3-76A9, 04/2003
optiClient 130 V4.0, User Manual