Blink Codes - Pitney Bowes DM225 Operating Manual

Problems?

Blink Codes

The power lamp on the left side of the
Mailing Machine blinks when the system
detects an internal error. The number of
blinks tells you what kind of problem
occurred.
You may be able to fix some problems by
unplugging the Mailing Machine, waiting a
few minutes, and then plugging it back in. If
this doesn't fix the problem, see the chart
below for an explanation of the blink codes.
Note the number of blinks. The lamp blinks
a certain number of times, pauses, and
then blinks the same number of times. This
pattern, called a blink code, repeats until
the problem is fixed.
When you call for assistance, tell the Pitney Bowes telephone service
representative what blink code you saw. This helps to isolate the problem and
gets your meter up and running faster.
1 Blink—Low ink
Replace the ink cartridge. (The meter display normally tells you when it's time to
replace the ink cartridge.)
2 Blinks—Ink out
Replace the ink cartridge. See page 5-4.
3 Blinks—High transport motor temperature
This error can occur if you exceed the Mailing Machine's maximum use
specification. Wait a few minutes for the motor to cool. If this error happens often,
call the National Service Centre. See page 6-1.
4 Blinks—High tape motor temperature
Wait a few minutes for the motor to cool. If this error happens often, call the
National Service Centre. See page 6-1.
5 Blinks—High valve, carriage or purge motor temperature
Wait a few minutes for the motor to cool. If this error happens often, call the
National Service Centre. See page 6-1.
6-12
Power lamp