Alerts; Reports - Iridium NAL SHOUT ns User Manual

7.2.3 A
LERTS
NAL Vue can help asset managers keep track of everything including service reminders and
maintenance requirements for each of the assets in the system, whether the alerts are set to
occur by intervals (i.e., a certain amount of time or usage) or by specific milestones. NAL Vue
can use any of its collected data points to alert managers if one if its assets is in need of
attention. Triggered alerts can be tied to intervals as mentioned above, but are also more often
tied to events, activity, or geofence criteria. Alerts related to geofences can help managers keep
assets out of dangerous situations or locations, and can also help managers identify potential
theft if their assets deviate too far from the intended path. Because of the potential for
hardware to be able to track and monitor personnel and their vital signs, NAL Vue can alert the
system when a given unit is under siege, or if a particular field agent, operative, or member of a
team is under duress or worse. This kind of real-time monitoring and alerting system allows
managers to respond more quickly and with better information.
Alerts encompass a wide range of mostly trigger-based activity and behavioral monitoring. NAL
Vue can also be used to automate certain "checking" and "reminder" activities and processes
associated with hardware assets. Beyond that, manual alerts can be transmitted between NAL
Vue and any device in the primary user portal that is part of the connected ecosystem. Alerts
can be triggered by a number of events and data points within the NAL Vue ecosystem, but are
most commonly associated with motion activity, geofence activity, and meter readings. The
asset's hardware and sensory devices are the primary means of determining the extent of the
alert activity a manager is capable of establishing. Some alerts require the contact to
acknowledge receipt of the notification, and these alerts are resent from the portal until the
contact acknowledges it. The interval and number of retries can be configured when setting up
the alert, and the course of action for unanswered alerts can include sending an alert to a
secondary contact.
7.2.4 R
EPORTS
Reports from the NAL Vue system range from generic and high-level activity reports to fully
customized and specifically detailed reports. Visual reports from the NAL Vue dashboard are
also readily available and can be customized in order to help aggregate the data users need to
make decisions and act upon insights produced within their data ecosystem. NAL Vue offers a
Document Number: 451-01037-001D
SHOUT ns/nsx User Guide Version D
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