Use Emergency; Use Not Ready - Nortel NN43118-102 User Manual

Use Emergency

Use the Emergency feature to contact the supervisor immediately in an
emergency situation.

Use Not Ready

Use the Not Ready feature to take the telephone out of the call queue
while completing post-call work.
1. During an active call, tap the
Emergency soft key.
Note: The Emergency soft key color
changes and remains altered as long as
the feature is active.
When the supervisor answers, a three-
way call commences.
2. Tap the Emergency
transfer the caller to the supervisor and
terminate access to the caller and
supervisor.
1. Tap the NotReady
temporarily log out of the system.
Note: The NotReady
changes and remains altered as long as
the feature is active.
Agent features
soft key again to
soft key to
soft key color
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