Nortel NN43118-100 User Manual
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Nortel NN43118-100 User Manual

Nortel NN43118-100 User Manual

Ip phone 2007
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Nortel Communication Server 1000

IP Phone 2007

User Guide

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  • Page 1: Ip Phone 2007

    Title page Nortel Communication Server 1000 IP Phone 2007 User Guide...

  • Page 3: Revision History

    Revision history December 2009 Standard 04.02. Updates to document. October 2009 Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5. May 2009 Standard 03.01.
  • Page 4 Standard 01.03. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2007 User Guide (NN10300- 017). June 2006 Standard 3.00. This document is up-issued to support Nortel Communications Server 1000 Release 4.5.

  • Page 5: Table Of Contents

    IP Phone controls ........13 IP Phone display ........15 Application area .
  • Page 6 Using Preferences ....... . . 38 Configuring services on the IP Phone 2007 ... . 41 Using the Telephone Options menu .
  • Page 7 Making a call ........67 Using Off-hook dialing .
  • Page 8 Contents Incoming calls ........91 Using Automatic Answerback .
  • Page 9 Using Voice Call ........119 Additional phone features ......121 Using the Personal Directory .
  • Page 10 Contents...

  • Page 11: About The Nortel Ip Phone 2007

    About the Nortel IP Phone 2007 The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a graphical user interface (GUI).
  • Page 12 USB port to support a keyboard or mouse. Note: For more information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 6.0 (NN43001-115). Consult your system administrator to verify if your IP Phone 2007 is configured to support soft key functionality.

  • Page 13: Ip Phone Controls

    IP Phone controls Figure 1 shows the IP Phone 2007 controls. Figure 1: IP Phone 2007 About the Nortel IP Phone 2007 Use the Volume control volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and press the left side to decrease volume.
  • Page 14 About the Nortel IP Phone 2007 Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The key rocks for up, down, left, and right movements. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

  • Page 15: Ip Phone Display

    IP Phone display The IP Phone 2007 provides a large, color touch-panel display that supports color XML/HTML content through an external application server. The IP Phone 2007 LCD display screen has two areas: • Application area • Tools/Navigation area Figure 2 shows an example of an idle LCD display screen.

  • Page 16: Application Area

    • information items such as caller number, caller name, feature prompt strings, user-entered digits, date and time information (or call timer, if provisioned in the Telephone options menu), and IP Phone information • context-sensitive soft keys •...

  • Page 17: Tools And Navigation Area

    About the Nortel IP Phone 2007 Your IP Phone 2007 displays different icons and text labels depending on the version of your IP Phone and the installed firmware, as shown in Table Table 1: Feature key text and icon displays...
  • Page 18 About the Nortel IP Phone 2007 Figure 4: IP Phone 2007 Tools/Navigation area The Tools/Navigation area has five main elements presented as touchable soft keys. The icons on the soft keys are different depending on the installed IP Phone software.

  • Page 19: Touch Panel

    Tools Keyboard Touch panel You perform point-and-click operations on your IP Phone 2007 using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN soft keys and feature soft keys by using the touch panel.

  • Page 20: Using The Stylus

    About the Nortel IP Phone 2007 Using the stylus You operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to avoid damage to the touch panel. Cleaning the phone screen Hold down the Goodbye a soft, dry cloth.

  • Page 21: Security Features

    Security features The following security features are available on your IP Phone 2007: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 2007 supports secure communication using secure real- time protocol (SRTP) media encryption feature. If the feature is enabled, a security icon (q) appears on the screen when your call is encrypted.
  • Page 22 8. Tap the Select soft key to accept the new password. Note: If you are locked out of your IP Phone 2007 or forget your SPCW, contact your system administrator. 1. Tap the Directory soft key. 2. Press the...
  • Page 23 — Note: By default the password protection is disabled. 7. Choose one of the following: — — 8. Tap the About the Nortel IP Phone 2007 Enter soft key. Up/Down navigation keys to Enable Password Protection Disable Password Protection to accept the selection.

  • Page 24: Connecting The Components

    Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2007 into a regular phone the IP Phone. Consult your system administrator to ensure that you plug your IP Phone into a 10/100BaseT Ethernet jack.
  • Page 25 AC power adapter, plug into the nearest outlet. Your system administrator should provide you with correct installation information. Note: The IP Phone 2007 supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power with the optional universal AC adapter, countryspecific AC power cables are separately orderable.
  • Page 26 Connecting the components Figure 6: Attaching the Ethernet power cable, and handset cord Figure 7: Attaching the stands...
  • Page 27 Connecting the components Figure 8: Arranging the cords to exit the stand...

  • Page 28: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2007 using the following methods: • “Entering text using the phone dialpad” on page 28 • “Editing text using the soft keys” on page 29 •...

  • Page 29: Editing Text Using The Soft Keys

    You use soft keys to access text when you work with applications such as Personal Directory, Redial List, and Callers List. Table 3 describes the soft key editing functions on the IP Phone 2007. Table 3: Editing soft key description Soft key...

  • Page 30: Entering Text Using The Usb Keyboard

    Entering and editing text Entering text using the USB keyboard The USB keyboard, when connected, can be used to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), the keyboard can be used to enter digits (0 to 9), as well as * and #. Other characters are ignored.

  • Page 31: Configuring Ip Phone Local Options

    Configuring IP Phone Local Options Your IP Phone 2007 has both local and server-based options. The local options cover the following entries in the Tools menu: • “Using Network Configuration” on page 31 • “Using the Local Diagnostics menu” on page 31 •...

  • Page 32: Using The Touch Panel Setup Tool

    Configuring IP Phone Local Options Using the Touch Panel Setup tool The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is recommended prior to first use or when stylus taps are not interpreted correctly. To use the Touch Panel Setup tool: 1.

  • Page 33: Adjusting Display Settings

    Adjusting Display Settings The Display Settings tools are used to alter the physical settings of the display. To adjust the Display Settings: Configuring IP Phone Local Options Choose one of the following: — Tap the soft key to save the calibration settings and exit to the main display.
  • Page 34 Configuring IP Phone Local Options 3. The screen displays: • Brightness and a set of soft keys • Backlight xxx, where xxx is a time in minutes or hours, and a set of soft keys. • Screensaver xxx, where xxx is a...
  • Page 35 Configuring IP Phone Local Options 6. To increase the time before the display sleeps (goes black), tap the beside the Backlight label. The sleep time increases from the default and provides settings for: 5 sec (5 seconds) 1 min (1 minute)
  • Page 36 Configuring IP Phone Local Options 8. To increase the time before the screensaver slideshow begins, tap the soft key beside the Screensaver label. The delay increases from the default and provides settings for: 1 min (1 minute) 5 min (5 minutes)

  • Page 37: Using Usb Devices

    The USB Devices menu provides information about the Universal Serial Bus (USB) devices plugged into the USB port in the back of the phone. To use the USB Devices: Configuring IP Phone Local Options 11. To save any changes made to the display settings, tap the Apply soft key.

  • Page 38: Using Preferences

    Configuring IP Phone Local Options Using Preferences Configure individual user preferences using the Preferences tool. The Preferences menu contains the soft key. To use the Button Customizing Tool Three columns appear, labeled Buttons, Icons, and Labels:. Table 5: Feature key buttons and icons display...
  • Page 39 Table 5: Feature key buttons and icons display Buttons Icons The boxes shown with a black outline are the current settings. Configuring IP Phone Local Options Labels _ _ _ _ _ _ _ _ _ 4. To change a soft key from displaying text to displaying the icon, tap the associated icon button.
  • Page 40 Configuring IP Phone Local Options To exit from the Preferences menu: 6. Choose one of the following: • To apply the changes, tap the key. The system responds with the message: Saving is in progress and then the message appears: Saving is complete.

  • Page 41: Configuring Services On The Ip Phone 2007

    Station Control Password. • Virtual Office Login menus are listed when an IP Phone 2007 Class of Service is set for Virtual Office and branch office. For more information, see Virtual Office” on page Note: Consult your system administrator to verify if the Password Admin, Virtual Office Login, and Test Local Mode menus are available on your IP Phone 2007.
  • Page 42 Configuring services on the IP Phone 2007 • “Enabling On-hook Default Path” on page 60 • “Changing feature key labels” on page 61 • “Configuring Name Display format” on page 64 • “Configuring Caller ID display order” on page 65 •...

  • Page 43: Adjusting The Volume

    • Handsfree listen • Headset listen • Buzzer To adjust the Ringer volume: Configuring services on the IP Phone 2007 6. Choose one of the following: — Tap the Select changes and return to the Telephone Options — Tap the Cancel existing settings.
  • Page 44 Configuring services on the IP Phone 2007 To adjust the Handset listen volume: 3. To increase or decrease the volume, choose one of the following: — Tap the Down — Press the Up/Down navigation keys. 4. Choose one of the following: —...
  • Page 45 To adjust the Handsfree listen volume: Configuring services on the IP Phone 2007 4. Choose one of the following: — Tap the Select changes and return to the Telephone Options — Tap the Cancel existing settings. 1. Press the Up/Down scroll and to highlight 2.
  • Page 46 Configuring services on the IP Phone 2007 To adjust the Headset listen volume: To adjust the Buzzer volume: 1. Press the Up/Down scroll and to highlight 2. Tap the Select soft key. 3. To increase or decrease the volume, choose one of the following: —...

  • Page 47: Adjusting The Display Screen Contrast

    Telephone Options, and select menu. This call server controlled contrast adjustment works for IP Phone 2007 models with product codes NTDU96AA70, NTDU96AB70, NTDU96AC70E6. For the IP Phone 2007 model with product code NTDU96Bx70E6 (where x is A or higher), display adjustments can be made from the Local menu only;...

  • Page 48: Tools Menu

    Configuring services on the IP Phone 2007 To select a language: Tap the Services soft key, select Language… Tools menu Use the procedure described in change the language for the local labels of the graphical user interface. Configuring Live Dialpad Use Live Dialpad to dial a number using the phone dialpad without picking up the handset, press the handsfree key or press the line (DN) key.

  • Page 49: Selecting Date And Time Format

    Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date and time format, tap the Services soft key, select from the menu. Configuring services on the IP Phone 2007 1. Press the Up/Down scroll and highlight 2. Tap the Select soft key.
  • Page 50 Configuring services on the IP Phone 2007 To select the date and time: 1. Press the Up/Down scroll and highlight the desired format. Sample formats appear on the upper- right side of the display area. 2. Choose one of the following: —...

  • Page 51: Accessing Display Diagnostics

    To choose a Local DialPad Tone, tap the select Telephone Options, and select menu. To choose a Local DialPad Tone: Configuring services on the IP Phone 2007 Display diagnostics 1. Press the Up/Down scroll through the list to view display capabilities.

  • Page 52: Viewing Phone Information

    Configuring services on the IP Phone 2007 Viewing phone information The Set Info option displays the following: • General Info • Set IP Info • Ethernet Info • Server Info • Location Info • Encryption Info To view the phone information, tap the...

  • Page 53: Diagnostics

    The default setting is Log all calls. To log only unanswered calls, tap the and select Call Log Options To log only unanswered calls: Configuring services on the IP Phone 2007 Services soft key, select from the menu. 1. Press the...
  • Page 54 Configuring services on the IP Phone 2007 To log all calls: 4. Tap the Select soft key. 5. Press the Up/Down scroll and highlight Log unanswered calls. 6. Choose one of the following: — Tap the Select setting. — Tap the Cancel existing settings.

  • Page 55: Configuring New Call Indication

    Configuring New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received. The default setting is On. To configure New Call indication, tap the Options, and select Call Log Option...

  • Page 56: Configuring Preferred Name Match

    Configuring services on the IP Phone 2007 Configuring Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory. The default setting is Off. To configure Preferred Name Match, tap the...

  • Page 57: Configuring Area Code Setup

    This reordering is also performed when you scroll through your Callers List. To configure an area code, tap the Options, and select Call Log Option To configure default area codes (three maximum): Configuring services on the IP Phone 2007 Services soft key, select from the menu. 1. Press the Up/Down scroll and to highlight 2.
  • Page 58 Configuring services on the IP Phone 2007 To edit area code display: 6. Choose one of the following: — Tap the Select setting. — Tap the Cancel existing settings. 1. Press the Up/Down scroll and to highlight 2. Tap the Select soft key.

  • Page 59: Choosing A Ring Type

    The Ring type option sets the phone ring tone. To choose a ring type, tap Services soft key, select type… from the menu. To select a Ring type: Configuring services on the IP Phone 2007 7. Choose one of the following: — Tap the Select setting. — Tap the Cancel existing settings.

  • Page 60: Enabling Or Disabling Call Timer

    To enable or disable Call Timer: Enabling On-hook Default Path Using the On-hook Default Path option, you can use a headset or the Handsfree feature to operate your IP Phone while it is on-hook.To enable On-hook Default Path, tap the Telephone...

  • Page 61: Changing Feature Key Labels

    Note: If a feature key is configured as an autodial key, the label does not change if the autodial key configuration changes. To change a label: Configuring services on the IP Phone 2007 2. Choose one of the following: — Tap the Select choice.
  • Page 62 Configuring services on the IP Phone 2007 5. Enter the new information for the feature soft key label. For information about entering text, see “Entering and editing text” on page Note: Press the key until the desired character is displayed and then wait until the cursor moves before entering the next character.
  • Page 63 Options, and select menu. Restore one default label: To restore one feature soft key label, tap the Telephone Options, and select menu. Configuring services on the IP Phone 2007 Services Change FeatureKey labels 1. Tap the Select soft key. 2. Use the...

  • Page 64: Configuring Name Display Format

    Configuring services on the IP Phone 2007 Configuring Name Display format You can configure the IP Phone 2007 to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name...

  • Page 65: Configuring Caller Id Display Order

    Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. Configuring services on the IP Phone 2007 1. Press the Up/Down scroll and to highlight format. 2. Tap the Select soft key.

  • Page 66: Configuring Normal Mode Indication

    Cancel key to cancel the modifications. Configuring Normal mode indication Normal mode display indication can be On or Off when the IP Phone is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press the Services Normal mode indication.

  • Page 67: Making A Call

    Making a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2007. Using Off-hook dialing Using On-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: —...

  • Page 68: Using Handsfree Dialing

    Making a call Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker or a headset instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To discontinue a Handsfree call: 4.
  • Page 69 To mute a Handsfree call: To switch from Handsfree mode to Handset mode: To switch from Handset mode to Handsfree mode: To use a headset: 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation.

  • Page 70: Using Live Dialpad

    (DN) key. Using the Directory applications You can make calls using various Directory applications available on your IP Phone 2007. The applications include: • “Making a call using the Corporate Directory” on page 71 •...

  • Page 71: Making A Call Using The Corporate Directory

    • “Making a call using the Redial List” on page 73 Making a call using the Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use Corporate Directory, tap the Directory To search for a specific number...

  • Page 72: Making A Call Using The Personal Directory

    Making a call Making a call using the Personal Directory Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, tap Directory soft key and select information about how to configure and use Personal Directory, see “Using the Personal Directory”...

  • Page 73: Making A Call Using The Redial List

    Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, tap the and select Redial List. For information about how to configure and use the Redial List, see “Using the Redial List”...

  • Page 74: Using Predial

    Making a call Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: To edit a Predial number: 1. Without selecting the line soft key, enter the number to be dialed. 2. Tap a line soft key to dial the number. 3.

  • Page 75: Using Autodial

    Using Autodial Use the Autodial feature to display, store, and automatically dial phone numbers. To store an Autodial number 3. Tap a line soft key to dial the number. 1. Without lifting the handset, tap the appropriate AutoDial Note: The word Autodial appears next to the appropriate soft key on the display screen.

  • Page 76: Using Ring Again

    Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings after the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1.
  • Page 77 To call a Ring Again party after you receive notification: To deactivate Ring Again before notification: 2. Choose one of the following: — Tap the Ring Again — Enter the Ring Again Activate FFC. 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2.

  • Page 78: Using Last Number Redial

    Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers.

  • Page 79: Using System Speed Call

    To make a Speed Call: Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your phone. To make a System Speed Call: 3. Tap the Speed Call Controller again to save the code and number.

  • Page 80: Using Hot Line

    Making a call Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Using Intercom calling Use the Intercom feature to call a member of your intercom group by tapping the code assigned to each member. To make an Intercom call: 3.
  • Page 81 To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: — Press the Hold call on hold. — Press the Goodbye call. 2. Tap the Intercom soft key and begin to speak.

  • Page 82: Answering A Call

    Answering a call Answering a call Each incoming call causes the phone to ring, the line (DN) soft key to flash and show a , and the message indicator lamp to flash. To answer a call: Choose one of the following: •...

  • Page 83: While On An Active Call

    While on an active call This section describes features available during an active call. Placing a call on hold Use the Hold feature if you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second call.

  • Page 84: Using Timed Reminder Recall

    While on an active call To return to the original call if the transfer is incomplete: Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone if a transferred call is not answered. To use Timed Reminder Recall 2.
  • Page 85 If the transferred call is not answered, your phone rings: While on an active call 3. Choose one of the following to start the call timer: — Tap the Transfer — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops.

  • Page 86: Using Attendant Recall

    While on an active call Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any phone.
  • Page 87 To park a call on a DN other than the System Park DN or your own DN: To park a call using the SPRE code or FFC: While on an active call 1. Tap the Park soft key. 2. Dial the DN where you want to park the call.

  • Page 88: Recording A Calling Party Number

    While on an active call To retrieve a parked call: Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number during an established call. To record a caller’s number for accounting purposes: 1.

  • Page 89: Displaying Incoming Calls

    Displaying incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information about an incoming call while on a call in progress: Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system.
  • Page 90 While on an active call To use Call Trace without a Call Trace soft key: 1. Choose one of the following: — Tap the Transfer — Tap the Conference 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.

  • Page 91: Incoming Calls

    Incoming calls This section describes features used with incoming calls. Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service.
  • Page 92 Incoming calls To answer an incoming call in another call pickup group 2. Choose one of the following: — Tap the Pickup — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Tap the Group Pickup the Pickup Group FFC. 3.

  • Page 93: Using Call Waiting

    To answer a call at a specific extension in any pickup group Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) 1.
  • Page 94 Incoming calls To return to the first phone call: If you do not have a Call Waiting soft key: 1. Choose one of the following: — Press the Hold second call on hold. — Press the Goodbye second call. 2. Tap the line (DN) soft key associated with the first call.

  • Page 95: While Away From Your Desk

    While away from your desk This section describes features to use when you are away from your desk. Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the phone is in the process of ringing, the call cannot be forwarded.

  • Page 96: Using Internal Call Forward

    While away from your desk To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your phone system still ring at your telephone.

  • Page 97: Using Remote Call Forward

    To deactivate Internal Call Forward To reinstate Call Forward to the same number: Using Remote Call Forward Use the Remote Call Forward feature to forward calls (from any phone other than your own) to any phone. To activate Remote Call Forward: While away from your desk Choose one of the following: —...
  • Page 98 While away from your desk To deactivate Remote Call Forward: 4. Dial your SCPW. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number, press the key. (Do not perform steps 6 and 7.) 6.

  • Page 99: Securing Your Phone

    Securing your phone Use the Electronic Lock feature to prevent others from making calls from your phone. The Electronic Lock feature is controlled using your SCPW. To change your SCPW, see To lock your phone: While away from your desk 4.
  • Page 100 While away from your desk To unlock your phone: 4. Choose one of the following: — If dialing locally, press the key. — If dialing the FFC remotely, dial your 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3.

  • Page 101: Talking With More Than One Person

    Talking with more than one person This section describes features that enable conversations between more than two people. Using the Call Join feature Use the Call Join feature to connect a call to an active call. This creates a conference between the two callers and yourself. To connect a call on hold (on a different line) to your current call: Talking with more than one person 1.

  • Page 102: Setting Up A Conference Call

    Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your phone configuration. To set up a conference call: 1.

  • Page 103: Using The Conferee Selectable Display

    If the person you attempt to add to the conference is unavailable Using the Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: Talking with more than one person 1.

  • Page 104: Using Group Call

    Talking with more than one person To disconnect a conferee: Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: 1. While on a conference call, tap the Conferee Selectable Display until the conferee you want to disconnect appears on the screen.
  • Page 105 To answer a group call: Talking with more than one person 2. Tap the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
  • Page 106 Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call without affecting other members on the call.

  • Page 107: Working Without Interruption

    Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your phone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: Working without interruption Choose one of the following: •...

  • Page 108: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your phone. Using Autodial Transfer Use the Autodial Transfer feature to transmit digits through your Autodial soft key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.

  • Page 109: Using The Buzz Signal

    Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. By linking two phones together, one person can signal the other. The person signaled hears a buzz. To buzz the phone linked to your phone: Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a...

  • Page 110: Using Centrex/Exchange Line Switchhook Flash

    Additional call features Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account.
  • Page 111 To charge a call in progress: Additional call features 3. Dial the charge account number. 4. After the dial tone sounds, dial the number. 1. Choose one of the following: — Tap the Transfer — Tap the Conference 2. Choose one of the following: —...
  • Page 112 Additional call features To charge a call to an account when you transfer a call: To charge a call to an account when you add someone to a conference call: 1. Tap the Transfer soft key. The call is placed on hold. 2.

  • Page 113: Using Enhanced Override

    Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on (see page 114). Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: Additional call features 2.

  • Page 114: Using Forced Camp-On Feature

    Additional call features Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another phone (internal or external) immediately after that phone disconnects from its current call. To use Forced Camp-on: 1. Choose one of the following: — Tap the Override —...
  • Page 115 Answering a call camped-on to your extension: Additional call features 1. Choose one of the following: — Tap the Override — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring or ringback or a busy or engaged signal, depending on the options chosen.

  • Page 116: Overriding A Busy Signal

    Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy or engaged signal: Using Privacy Release Use the Privacy Release feature so that one or more people who share your DN can join a call.

  • Page 117: Using Radio Page

    Using Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers. The paged person answers the call after entering a special Page Meet-me code from any phone. To use Automatic Preselection (Meet-me page): Additional call features 1.
  • Page 118 Additional call features To use Automatic Post selection The called party is either busy on the phone or away from the phone. To page the called party, there is no need to redial the number of the called party. 1. Tap the Radio Page dial tone sounds.

  • Page 119: Using Voice Call

    To answer a Radio Page If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any phone. Using Voice Call Use the Voice Call feature to page another person or make an announcement through someone else’s phone speaker.
  • Page 120 Additional call features To respond to a voice call Your phone rings once and the caller's voice transmits through your speaker. Lift the handset.

  • Page 121: Additional Phone Features

    Additional phone features Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) •...
  • Page 122 Additional phone features To edit an entry 6. Do one of the following: — Tap the Done soft key to save the new entry. — Tap the Cancel screen. 1. Press the Up/Down scroll and to highlight the desired entry. 2.
  • Page 123 To delete an entry To search for an entry Additional phone features 1. Press the Up/Down scroll and to highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: — Tap the Confirm — Tap the Cancel 1.

  • Page 124: Using The Callers List

    Additional phone features Using the Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. After the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...

  • Page 125: Using The Redial List

    To delete an entry To delete the entire Callers List Using the Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list. After the list is full, the system overwrites the oldest entry.
  • Page 126 Additional phone features Entries in the Redial List are sorted according to the time the calls are received. Note: Calling party name display (CPND) is affected depending on the preferred name match option. If preferred name match is on, the CPND appears according to your settings.
  • Page 127 To delete an entry To delete the entire Redial List Additional phone features 1. Press the Up/Down scroll and to highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: — Tap the Confirm —...

  • Page 128: Using Virtual Office

    Virtual Office by an IP Phone 2002, IP Phone 2004, IP Softphone 2050, or another IP Phone 2007. Note 3: When an IP Phone 2002 is logged in to an IP Phone 2004, IP Phone 2007, or an IP Softphone 2050 using Virtual Office, feature soft keys 4, 5, and the Shift key are not available.
  • Page 129 Additional phone features 4. At the prompt, enter your user ID. 5. Tap the Select soft key. 6. At the prompt, enter the home SCPW. Note 1: If the user ID is not found locally, the message Locating Remote Server appears.

  • Page 130: Using Virtual Office On Your Office Phone

    Enter your user ID and password (this logs the office phone back on to your office network). 2. To use your office phone as the remote phone for Virtual Office, tap the soft key to log in to another IP Phone. Virtual...

  • Page 131: Logging Out Of Virtual Office

    2. Press the Up/Down scroll and to highlight Logout. 3. Tap the Select soft key. Probable cause Remote IP Phone is active (not idle). Automatic Call Distribution (ACD) is logged in. Make-Set-Busy is inactive on ACD IP Phone. soft key.
  • Page 132 Additional phone features Table 6: Troubleshoot Virtual Office (Part 2 of 3) Displayed message Invalid ID (1) Invalid ID (2) Invalid ID (3) Locked from Login Permission Denied Permission Denied Probable cause Incorrect user ID entered. user ID is not in Gatekeeper database.
  • Page 133 Incorrect Station Control Password entered. Network problem. Network problem. Actions Enter correct user ID. Go to an IP Phone 2002 or IP Softphone 2050 and try again, or consult your local system administrator. Enter correct user ID. Notify system administrator.

  • Page 134: Using Media Gateway 1000B

    Local Mode If the WAN connection goes down, the IP Phone loses communication with the Main Office Terminal Proxy Server (TPS). The IP Phone then registers with the MG 1000B and receives phone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in local mode.

  • Page 135: Resuming Normal Mode

    Resuming Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the phone automatically returns to Normal Mode in ten minutes. Troubleshooting MG 1000B If you receive a MG 1000B error message, it will appear on the LCD screen.
  • Page 136 Additional phone features Table 7: Troubleshoot MG 1000B (Part 2 of 2) Display message Local Mode Invalid ID (1) Local Mode Invalid ID (2) Probable cause Gatekeeper unable to find endpoint from Branch user ID. Branch user ID not found in any equipped Terminal Number (TN).

  • Page 137: Hospitality Features

    Hospitality features Hospitality features are intended for hotel operations. Setting Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your phone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 138 Hospitality features To deactivate an Automatic Wake-Up call To verify the time for the Automatic Wake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3.

  • Page 139: Activating Message Registration

    Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: To change a meter: 1. Tap the Message Registration 2. Dial the room Directory Number (DN). 3. Tap the Message Registration 1.

  • Page 140: Using Maid Identification

    Hospitality features To reset a meter to zero: Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the phone in each room. To enter cleaning status: 5. Tap the Message Registration 1.

  • Page 141: Displaying Room Status

    Displaying Room Status Use the Room Status feature to view the status of a room using the Display Module. To read the status of a room: 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection...
  • Page 142 Hospitality features To change the status of a room: 2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested...
  • Page 143 2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned...

  • Page 144: External Server Applications

    External Server Applications External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100).

  • Page 145: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Table 8 to track the FFCs assigned by your system administrator. Table 8: Flexible Feature Codes Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Call Forward All Calls Activate Call Forward All Calls Deactivate Call Park...
  • Page 146 Flexible Feature Codes (FFC)

  • Page 147: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 148 Regulatory and safety information Table 9 lists EMC compliance for various jurisdictions. Table 9: EMC Compliance Jurisdiction Standard United States FCC CFR 47 Part 15 Canada ICES-003 Australia/New AS/NZS 3548 Zealand CISPR 22 European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Japan VCCI...

  • Page 149: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/corporate/community/environment/life_cycle/ declarations.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. DenAn regulatory notice for Japan...
  • Page 150 Regulatory and safety information...

  • Page 152: User Guide

    CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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2007

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